UPSI Digital Repository (UDRep)
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Abstract : Universiti Pendidikan Sultan Idris |
Koronavirus (COVID-19) telah menjadi pandemik yang paling memudaratkan keadaan ekonomi dan sosial sejak kebelakangan ini. Kajian ini bertujuan untuk menganalisis faktor-faktor yang mempengaruhi pengadoptasian dompet digital di kalangan pengguna semasa pandemik COVID-19 di Lembah Klang, Malaysia. Data daripada 220 responden yang tinggal di kawasan Lembah Klang telah dianalisis. Dapatan kajian menunjukkan bahawa faktor utama yang mempengaruhi niat tingkah laku pengguna untuk menggunakan dompet digital semasa pandemik COVID-19 di Lembah Klang ialah persepsi faedah penggunaan. Persepsi kemudahan penggunaan, persepsi keselamatan, pengaruh sosial dan persepsi risiko juga mempunyai hubungan yang positif dan signifikan dengan pengadoptasian dompet digital di kalangan pengguna. Menariknya, sokongan kerajaan dapat meningkatkan pengadoptasian dompet digital. Dapatan kajian ini memberikan implikasi penting kepada ahli akademik, peniaga dan penggubal dasar untuk memahami kesan pandemik COVID-19 ke atas pengadoptasian dompet digital di kalangan pengguna. |
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