UPSI Digital Repository (UDRep)
|
![]() |
|
|
Abstract : Perpustakaan Tuanku Bainun |
This study aimed to examine the effect of customer experience dimensions i.e.,
comfort, security, and usability, on customer happiness, the effect of customer
experience dimensions and customer happiness on e-government portal success, as
well as the effect of customer happiness as a mediator in the relationship between
customer experience dimensions and egovernment success. This study adopted a
quantitative approach. The sample consisted of 400 users of TAMM, the Abu Dhabi egovernment
portal, were selected through stratified random sampling technique. The
Covariance-based Structural Equation Modeling (CBSEM) using IBM SPSS AMOS
software was utilised to test the hypotheses. The findings revealed that all the
customer experience dimensions, namely comfort (β=0.318, pvalue=0.001), security
(β=0.289, p-value=0.001), and usability (β=0.310, p-value=0.000) have significant
effects on customer happiness at a significance level of 0.05. The effect of customer
experience dimensions, namely comfort (β=0.165, p-value=0.019), security (β=0.357,
p-value=0.000), and usability (β=0.205, p-value=0.009), as well as customer
happiness (β=0.312, p-value=0.001) on e-government portal success, are also
statistically significant at 0.05 significance value. The findings also revealed that
customer happiness significantly mediates the relationship between customer
experience and e-government portal success (p |
References |
Ab Hamid, M. R., Sami, W., & Sidek, M. M. (2017, September). Discriminant validity assessment: Use of Fornell & Larcker criterion versus HTMT criterion. Journal of Physics: Conference Series, 890(1), 012163. https://iopscience.iop.org/article/10.1088/1742-6596/890/1/012163/meta Abdelmoteleb, A. A. S., Kamarudin, S., & Nohuddin, P. N. E. (2017). Data-driven customer experience and the roadmap to deliver happiness. Marketing and Branding Research, 4(2017), 236-248. https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3345443 Abdulfattah, Y., & Al-Jenaibi, B. (2017). Happiness, morality, rationality, and challenges in implementing smart government policy. Public Integrity. 20(3). 1-16. https://doi.org/10.1080/10999922.2017.1364947 Abdul-Rahim, R., Bohari, S.A., Aman, A., Awang, Z (2022). Benefit-Risk Perceptions of FinTech Adoption for Sustainability from Bank Consumers’ Perspective: The Moderating Role of Fear of COVID-19. Sustainability 2022, 14, https://doi.org/10.3390. Abokhdeer, O. A., & Erkhais, A. A. (2019). Influence of quality management on successful e-government. International Journal of Scientific and Research Publications, 9(4), 703-707. http://dx.doi.org/10.29322/IJSRP.9.04.2019.p8886 Abu-Shanab, E. and Shehabat, I. (2018), "The influence of knowledge management practices on e-government success: A proposed framework tested," Transforming Government: People, Process and Policy, Vol. 12 No. 3/4, pp. 286-308. https://doi.org/10.1108/TG-02-2018-0016 Addis, M. (2020). Engaging brands: A customer-centric approach for superior experiences. Routledge. Adiyarta, K., Napitupulu, D., Nurdianto, H., Rahim, R., & Ahmar, A. (2018, May). User acceptance of e-government services based on TRAM model [Paper presentation]. IOP Conference Series: Materials Science and Engineering, UK. https://iopscience.iop.org/article/10.1088/1757-899X/352/1/012057/meta Adjei-Bamfa, P., Maloreh-Nyamekye, T., & Ahenkan, A. (2019). The role of e-government in sustainable public procurement in developing countries: A systematic literature review. Resources, Conservation & Recycling, 142, 189-203. https://doi.org/10.1016/j.resconrec.2018.12.001 Agufana, P., Too, J., & Mukwa, C. (2016). Assessment of perceived ease of use and instructional use of ICT by lecturers in technical training institutions in Kenya [Paper presentation]. 1st Biennial Conference, Kenya. Ahmad, M. (2018). Review of the technology acceptance model (TAMM) in internet banking and mobile banking. International Journal of Information Communication Technology and Digital Convergence, 3(1), 23-41. http://www.kasdba.org/ijictdc/documents/vol3no1/05.%20Review%20of%20The%20Technology%20Acceptance%20Model%20(TAMM)%20in%20Internet%20banking%20and%20Mobile%20banking.pdf Ahn, M. (2017). Critical factors behind Korean e-government success: a conversation with the chairman of Korea’s presidential special committee of e-government’. In Y. C. Chen, & M. J. Ahn, Routledge handbook on information technology in government (pp. 380-390). Routledge. Al Hosani A A., and Zainol Z., (2021). The Impact of Customer Experience on the E-government success: Mediating Role of Customer Happiness. Turkish Online Journal of Qualitative Inquiry (TOJQI) Volume 12, Issue 6: 4693 – 4709. Alabdallat, M. W. (2020). Toward a mandatory public e-services in Jordan. Cogent Business & Management, 7(1). https://doi.org/10.1080/23311975.2020.1727620 Alahmed, M. A. (2018). Identifying the determents of government e-service quality in the UAE [Doctoral dissertation, United Arab Emirates University]. UAEU Dissertation. https://scholarworks.uaeu.ac.ae/all_dissertations/80/ Alameri, M. A. (2017). Application of e-government concept in Iraqi correction service. Iraqi Journal of Information Technology, 8(1), 1-18. https://www.iasj.net/iasj?func=article&aId=130023 Alawneh, A., Al-Refai, H., & Batiha, K. (2013). Measuring user satisfaction from e-Government services: Lessons from Jordan. Government Information Quarterly, 30(3), 277–288. doi:10.1016/j.giq.2013.03.001 Al-Balushi, F.M., Bahari, M., & Rahman, A.A. (2016). Defining e-Government integration and its objective: A systematic literature review [Paper presentation]. 3rd International Conference on Computer and Information Sciences (ICCOINS), Malaysia. https://www.researchgate.net/profile/Mahadi_Bahari/publication/311755565_Defining_e-Government_integration_and_its_objective_A_systematic_literature_review/links/59e859ffa6fdccfe7f8b45e1/Defining-e-Government-integration-and-its-objective-A-systematic-literature-review.pdf Albarrak, M. (2018). E-government usability: Evaluation and issues. ACM Trans. Embedd. Comput. System, 1-9. Alcaraz-Quiles F. J., Urquia-Grande E., Muñoz-Colomina C. I., & Rautiainen A. (2018). E-government implementation: transparency, accessibility and usability of government websites. In A. L. Muñoz, & R. M. Bolívar M. (eds) International e-government development (pp. 291-306). Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-319-63284-1_12 Al-Emadi, A., & Anouze, A. L. (2018). Grounded theory analysis of successful implementation of e-government projects: Exploring perceptions of e-government authorities. International Journal of Electronic Government Research, 14(1), 23– 52. doi:10.4018/IJEGR.2018010102. Al-Emran, M., Mezhuyev, V., & Kamaludin, A. (2018). Technology acceptance model in m-learning context: A systematic review. Computer Education, 125, 389-412. https://doi.org/10.1016/j.compedu.2018.06.008 Ali, I., Qi-gui, S., & Shah, S. N. (2018). Trust in e-government in Pakistan: Analyzing the influencing factors of accessibility, security, and usefulness. European Journal of Business and Management, 10, 57-69. Aliyu, S., & Barakat, M. (2018). Factors that determine the use of e-government system for higher education institutions. Research Gate. https://www.researchgate.net/publication/331890101_FACTORS_THAT_DETERMINE_THE_USE_OF_E-GOVERNMENT_SYSTEM_FOR_HIGHER_EDUCATION_INSTITUTION Alkalbani, A. (2017). A compliance-based framework for information security in e-government in Oman. Semantic Scholar. https://www.semanticscholar.org/paper/A-compliance-based-framework-for-information-in-in-Alkalbani/85ae23222e1a34c2a4e4408a00f047b160ca1c6f Al-Kaseasbeh, H. M., Harada, Y., & binti Saraih, U. N. (2019). E-government services assessment from the perspective of citizens interaction and satisfaction in Jordan: Pilot study. International Journal of Research and Review, 6(12), 50-60. http://ijrrjournal.org/IJRR_Vol.6_Issue.12_Dec2019/IJRR008.pdf Alketbi H., (2018). An Evaluation of E-government Effectiveness in Dubai Smart Government Departments Alketbi, H. (2018). An evaluation of e-government effectiveness in Dubai smart government departments [Doctoral dissertation, Southampton Solent University]. Solent Electronic Archive. https://ssudl.solent.ac.uk/id/eprint/3809/ Al-Khatib, H. (2019). E-government systems success and user acceptance in developing countries: the role of perceived support quality. Asia Pacific Journal of Information Systems, 29, 1-34. Al-Mansoori, K. A. (2017). Use of a modified UTAUT model to investigate Emirati citizens’ adoption of e-government in Abu Dhabi [Doctoral dissertation, University of Wollongong]. UOW Space. https://ro.uow.edu.au/theses1/20 Almarashdeh, I., & Alsmadi, M. (2017, December 5-9). Heuristic evaluation of mobile government portal services: An experts' review [Paper presentation]. 2016 11th International Conference for Internet Technology and Secured Transactions, ICITST 2016. Barcelona. https://ieeexplore.ieee.org/abstract/document/7856746 Almukhlifi, A, Deng, H., & Kam, B. (2019, April 3-5). Critical factors for the adoption of e-government in developing countries: validation of a measurement model [Paper presentation]. 12th International Conference on Theory and Practice of Electronic Governance, Melbourne, Australia. https://ieeexplore.ieee.org/abstract/document/7856746 Almutairi, F., Thurasamy, R. & Yeap, J. (2020). Historical development of e-government in the middle east. International Journal of Recent Technology and Engineering (IJRTE) 8(5). https://www.ijrte.org/wp-content/uploads/papers/v8i5/E4912018520.pdf Alrafi, A. (2009). Technology acceptance model. In A. Alrafi (Ed.) Information systems adoption: A study of the technology acceptance model (pp.1-12). VDM Verlag. Al-Rawahna, A., Mujali, S., Shih-Chih, C., & Chung-Wen, H. (2019). The barriers of e-government success: An empirical study from Jordan. SSRN. http://dx.doi.org/10.2139/ssrn.3498847 Al-Rawahna, M., Chen, S., & Hung, C. (2018). The barriers of e-government success: An empirical study from Jordan. International Journal of Managing Public Sector Information and Communication Technologies (IJMPICT) 9(2), 18. https://ssrn.com/abstract=3465470 Al-Shamsi, R., Ameen, A. A., Isaac, O., Shibami, A. H. A., & Khalifa, G. S. (2018). The effect of innovation and smart government on happiness: Imparting conceptual framework. International Magazine of Control and Human Era, 2(2), 10-26. Al-Shamsi, R., Ameen, A., & Shibami, A. A. (2017). The influence of smart government on happiness: Proposing framework [Paper presentation]. 1st Global Conference on Manipulate and Human Technological Knowledge (ICMHS 2017). Kuala Lumpur, Malaysia. Al-Shamsi, Rashed; Ameen, Ali; AlShibami, A. H., AlShamsi, R.. & Shibami, A. A. (2018). The impact of innovation and smart government on happiness: Proposing conceptual framework (IJMHS), 2(2), 10-26. https://www.academia.edu/36094483/The_Influence_of_Smart_Government_on_Happiness_Proposing_Framework Alshibly, H., Chiong, R., & Bao, Y. (2016). Investigating the critical success factors for implementing electronic document management systems in governments: Evidence from Jordan. Information Systems Management, 33(4), 287–301. doi:10.1080/10580530.2016.1220213 AlTAMMeem, T., Zairi, M., & Alshawi, S. (2006). Critical success factors of e-government: A proposed model for e-government implementation. 2006 Innovations in Information Technology, IIT, 1–5. doi:10.1109/innovations.2006.30197. Amanda, N. (2019). E-government as public sector innovation. Journal of Public Administration Studies. 4. 90-93. https://jpas.ub.ac.id/index.php/jpas/article/view/86 Ameen, Y., & Moheden, N. (2020). The role of marketing intelligence system in achieving customer happiness. Journal of University of Human Development, 6, 19-26. http://journals.uhd.edu.iq/index.php/juhd/article/view/497 Amoako-Gyampah, K., & Salam, A. F. (2004). An extension of the technology acceptance model in an ERP implementation environment. Information & Management, 41(6), 731-745. Amrouni, K. I., Arshah, R. B., & Kadi, A. J. (2019). A systematic review: Factors affecting employees’ adoption of E-government using an integration of UTAUT & TTF theories. KnE Social Sciences, 3(22), 54–65. https://doi.org/10.18502/kss.v3i22.5044 Andry, J., Christianto, K., & Wilujeng, F. R. (2019). Using Webqual 4.0 and importance performance analysis to evaluate e-commerce website. Journal of Information Systems Engineering and Business Intelligence, 5(1), 23-31. https://e-journal.unair.ac.id/JISEBI/article/viewFile/9671/7362 Aneke, S., Bakht, H., & Desta, A. (2019). Challenges to e-government implementation in developing countries. Nigeria case study. Journal of Computing and Management Studies 3(2). https://repository.cardiffmet.ac.uk/handle/10369/10595 Anjoga, H., Nyeko, S. & Kituyi, M. (2017). A Framework for Usability of e-Government Services in Developing Countries. Journal of Accounting and Auditing: Research & Practice. https://ibimapublishing.com/wp-content/uploads/articles/JAARP/2017/313796/313796.pdf Anuar, N, Muhammad, M.M, Awang, Z (2023). Development and Validation of Critical Reading Intention Scale (CRIS) for University Students using Exploratory and Confirmatory Factor Analysis. Asian Journal of University Education (AJUE) Volume 19, Number 1, January 2023. Anuar, N, Muhammad, M.M, Awang, Z (2023). Development and Validation of Critical Reading Intention Scale (CRIS) for University Students using Exploratory and Confirmatory Factor Analysis. Asian Journal of University Education (AJUE) Volume 19, Number 1, January 2023. Arampatzi, E., Burger, M., Stavropoulos, S., & Tay, L. (2019). The role of positive expectations for resilience to adverse events: Subjective well-being before, during and after the Greek bailout referendum. Journal of Happiness Studies, 21(3), 965-995. Arfat, Y., Rahman, C. A., Rahman, M., & Mahmood, K. (2018). Perceived usefulness of e-government and computer self-efficacy to improve continuous intention to use e-government services. Pakistan Business Review, 20(1), 174-183. Arnold, D. M., Burns, K. E., Adhikari, N. K., Kho, M. E., Meade, M. O., & Cook, D. J. (2009). The design and interpretation of pilot trials in clinical research in critical care. Critical Care Medicine, 37(1), S69-S74. https://journals.lww.com/ccmjournal/Abstract/2009/01001/The_design_and_interpretation_of_pilot_trials_in.10.aspx Ashamsi, O., & Ameen, A. (2018, November 27-28). The effect of smart government at the citizens' satisfaction in Dubai: The overall performance of Dubai governmental departments as mediator variables [Paper presentation]. 2nd global convention on manages and Human technological know-how (ICMHS 2018), Kuala Lumpur, Malaysia. Assessing measurement model quality in PLS-SEM using confirmatory composite analysis Joe F.HairJr.aMatt C.HowardaChristianNitzlb Astrachan, C., Patel, V., & Wanzenried, G. (2014). A comparative study of CB-SEM and PLS-SEM for theory development in family firm research. Journal of Family Business Strategy 5(1). 116-128. https://doi.org/10.1016/j.jfbs.2013.12.002 Atif, A., Richards, D., & Bilgin, A. (2012). Estimating non-response bias in a web-based survey of technology acceptance: A case study of unit guide information systems. ACIS 2012: Proceedings of the 23rd Australasian Conference on Information Systems, August 2016. Aulawi, H., Mulyani, A., Kurniadi, D. & Septiana, Y. (2020). Technology acceptance model for online transportation. International Journal of Advanced Trends in Computer Science and Engineering. 9. 31-35. Awan, J., Memon, S., Shah, M., & Awan, F. (2017, July 13-15). Security of e-government services and challenges in Pakistan [Paper presentation]. 2016 SAI computing conference. London, UK. Awang, Z, Afthanorhan, A., Lim, SH. and Zainudin, NFS. (2023). SEM Made Simple 2.0. A Gentle Approach of Structural Equation Modelling. Penerbit Universiti Sultan Zainal Abidin Kuala Nerus. www.penerbit.unisza.edu.my. Awang, Z, Afthanorhan, A., Lim, SH. and Zainudin, NFS. (2023). SEM Made Simple 2.0. A Gentle Approach of Structural Equation Modelling. Penerbit Universiti Sultan Zainal Abidin Kuala Nerus. www.penerbit.unisza.edu.my. Awang, Z. (2015). SEM Made Simple: A Gentle Approach to Learning Structural Equation Modelling. Bandar Baru Bangi, MPWS Rich Resources. Awang, Z. (2015). SEM Made Simple: A Gentle Approach to Learning Structural Equation Modelling. Bandar Baru Bangi, MPWS Rich Resources. Awang, Z., Afthanorhan, A., Mohamad, M., & Asri, M. A. M. (2015). An evaluation of measurement model for medical tourism research: the confirmatory factor analysis approach. International Journal of Tourism Policy, 6(1), 29-45. Baharum, H., Ismail, A., Awang, Z., McKenna, L., Ibrahim, R., Mohamed, Z & Hassan, N.H. (2023). Validating an Instrument for Measuring Newly Graduated Nurses’ Adaptation. Int. J. Environ. Res. Public Health, 20, 2860. https:// doi.org/10.3390/ijerph20042860. Baharum, H., Ismail, A., Awang, Z., McKenna, L., Ibrahim, R., Mohamed, Z & Hassan, N.H. (2023). Validating an Instrument for Measuring Newly Graduated Nurses’ Adaptation. Int. J. Environ. Res. Public Health, 20, 2860. https:// doi.org/10.3390/ijerph20042860. Bahkia, A.S., Awang, Z., Afthanorhan, A., Ghazali, P.L., Foziah, H. (2019). Exploratory factor analysis on occupational stress in context of Malaysian sewerage operations. AIP Conference Proceedings, 2138(1). doi.org/10.1063/1.5121111. Bahkia, A.S., Awang, Z., Afthanorhan, A., Ghazali, P.L., Foziah, H. (2019). Exploratory factor analysis on occupational stress in context of Malaysian sewerage operations. AIP Conference Proceedings, 2138(1). doi.org/10.1063/1.5121111. Bahkia, AS., Awang, Z., Rahman, A., Nawal, A., Rahlin, NA., & Afthanorhan, A. (2022). An explicit investigation of occupational stress and safety behavior on the relationships between supportive leadership and safety compliance in sewerage industry. Linguistics and Culture Review, 6(S1), 146-168. https://doi.org/10.21744/lingcure.v6nS1.1987 Bakry, M., & Ahmed, T. (2020). Developing technology acceptance model for e-service purposes. Management Science Letters. 10(10), 2221-2228. Bakunzibake, P. (2019). Improving implementation of e-government services in Rwanda: An organizational perspective [Doctoral dissertation, Örebro University]. Digitala Vetenskapliga Arkivet. https://www.diva-portal.org/smash/record.jsf?pid=diva2%3A1303931&dswid=2215 Bakunzibake, P., Klein, G. O., & Islam, S. M. (2019). E-government implementation process in Rwanda: exploring changes in a sociotechnical perspective. Business Systems Research Journal, 10(1), 53-73. https://doi.org/10.2478/bsrj-2019-0005 Bannister, F., & Connolly, R. (2020). Defining e-governance. International Journal of Advanced Trends in Computer Science and Engineering. 9. 31-35. https://www.semanticscholar.org/paper/New-Problems-for-Old-Defining-e-Governance-Bannister-Connolly/ef25472b52b23a6a90dee60f081443b818ae0350 Banu, A. M., Mohamed, N. S., & ParayiTAMM, S. (2019). Online banking and customer satisfaction: Evidence from India. Asia-Pacific Journal of Management Research and Innovation, 15(1–2), 68–80. https://doi.org/10.1177/2319510X19849730 Basri, N. H., Adnan, W. A. W., & Baharin, H. (2019, January). E-participation service in Malaysian e-government website: the user experience evaluation [Paper presentation]. 10th International Conference on E-Education, E-Business, E-Management, and E-Learning. New York, USA. https://dl.acm.org/doi/abs/10.1145/3306500.3306569 Bataineh, A., Al Mourad, B., & Kammoun, F. (2018, January 11). Using eye-tracking methodology for usability analysis on Dubai e-government portal [Paper presentation]. Computing Conference 2017. London, UK. https://ieeexplore.ieee.org/abstract/document/8252156 Batra, M. M. (2017). Customer experience-an emerging frontier in customer service excellence. Competition Forum, 15(1), https://www.questia.com/library/journal/1P4-1960320371/customer-experience-an-emerging-frontier-in-customer Bayaga, A., & Ophoff, J. (2019, September). Determinants of e-government use in developing countries: The influence of privacy and security concerns [Paper presentation]. 2019 Conference on Next Generation Computing Applications IEEE. Mauritius. Becker, J. M., Klein, K., & Wetzels, M. (2012). Hierarchical latent variable models in PLS-SEM: guidelines for using reflective-formative type models. Long range planning, 45(5-6), 359-394. https://doi.org/10.1016/j.lrp.2012.10.001 Behrens C., (2012). Success Factors for an E-Government Strategy: Austrian Experiences, Indonesian Challenges. http://dx.doi.org/10.18196/jgp.2012.0003 Ben Dhaou, S. I., & Renard, L. (2017). Definition and categorization of e-government capabilities: Lessons learned from a Canadian public organization. Journal of E-Government Studies and Best Practices, 2017, 3929–3941. doi:10.5171/2017.144598. Berg, V. D. J, & Van der Lingen, E. (2019). An empirical study of the factors affecting the adoption of mobile enterprise applications. South African Journal of Industrial Engineering, 30(1), 124-146. http://dx.doi.org/10.7166/30-1-1992 Bhuvana, M., & Shanmugam, V. (2020). E-governance. International Journal of Psychosocial Rehabilitation. 24. http://doi.org/10.37200/IJPR/V24I8/PR280289 Bilgihan, A., Kandampully, J., & Zhang, T. (2017). Towards a unified customer experience in online shopping environments. International Journal of Quality and Service Sciences. 8. 102-119. http://doi.org/10.1108/IJQSS-07-2015-0054 Boceta, J., Samper, D., de la Torre, A., Sanchez-de la Rosa, R., Gonzalez, G. (2019). Usability, acceptability, and usefulness of an m-health app for diagnosing and monitoring patients with breakthrough cancer pain. JMIR Can. 5, e10187. https://cancer.jmir.org/2019/1/e10187/?utm_source=TrendMD&utm_medium=cpc&utm_campaign=JMIR_TrendMD_0 Bolton, L. (2019). E-governance innovations in India. Institute of Development Studies Bolton, R. N., Mccoll-Kennedy, J. R., Cheung, L., Gallan, A. S., Orsingher, C., Witell, L., & Zaki, M. J. (2018). Customer experience challenges: bringing together digital, physical, and social realms. Journal of Service Management, 29, 776-808. https://www.emerald.com/insight/content/doi/10.1108/JOSM-04-2018-0113/full/html Bong, W. K., Bergland, A., & Chen, W. (2019). Technology acceptance and quality of life among older people using a TUI application. International Journal of Environmental Research and Public Health, 16(23), 4706. https://doi.org/10.3390/ijerph16234706 Bonnie, E. (2020). How to use the Google HEART framework to measure and improve your app’s UX. Clevertrap. https://clevertap.com/blog/google-heart-framework/. Bough V, Breuer R, Fanderl H, and Neher K., (2017). Four ways to shape customer-experience measurement for impact. Four ways to shape customer-experience measurement for impact | McKinsey Brandon-Jones, A., & Kauppi, K. (2018). Examining the antecedents of the technology acceptance model within e-procurement. International Journal of Operations & Production Management, 38, 22-42. https://www.emerald.com/insight/content/doi/10.1108/IJOPM-06-2015-0346/full/html Bratu, M. L., & Cioca, L. I. (2019). Managerial strategies for optimizing ergonomics in organizations, tailored to the personality of engineers, to improve employees' quality of life and security. Calitatea, 20(S1), 31. https://www.proquest.com/openview/a3d83bdccb391ff0f50096b95c7759c5/1?pq-origsite=gscholar&cbl=1046413 Bryman, A., & Bell, E. (2007). Business research strategies. Business Research Methods. Bwalya, K. J., & Mutula, S. (2016). A conceptual framework for e-government development in resource-constrained countries: The case of Zambia. Information Development, 32(4), 1183–1198. doi:10.1177/0266666915593786. Caffaro, M., Cremasco, M., Roccato, M., & Cavallo, E. (2019). Drivers of farmers’ intention to adopt technological innovations in Italy: The role of information sources, perceived usefulness, and perceived ease of use, Journal of Rural Studies, 76, 264-271. Camilleri, M. A., & Falzon, L. (2020). Understanding motivations to use online streaming services: integrating the technology acceptance model (TAMM) and the uses and gratifications theory (UGT). Spanish Journal of Marketing-ESIC, 25(2). https://www.emerald.com/insight/content/doi/10.1108/SJME-04-2020-0074/full/html Capgemini. (2020). Abu Dhabi aims for e-government excellence with capgemini’s expertise. Capgemini. https://www.capgemini.com/gb-en/client-story/abu-dhabi-aims-for-e-government-excellence-with-capgeminis-expertise/ Carlos E. Jiménez C.E., (2012). E-Government: Security Threats. e-Government: Security Threats - IEEE Computer Society e-Government STC Carter, L., Weerakkody, V., Phillips, B., & Dwivedi, Y. K. (2017). Citizen adoption of egovernment services: Exploring citizen perceptions of online services in the United States and the United Kingdom. Information Systems Management, 33(2), 124–140. Chandio, A., Zaidi, Z. H., Ahmed, S., Ali, M. & Ameen, I. (2019). E-Government in Pakistan: Framework of Opportunities and Challenges. Chaney, D., Lunardo, R., & Mencarelli, R. (2018). Consumption experience: past, present and future. Qualitative Market Research: An International Journal, 21(4), 402–420 Chaouali, W., Lunardo, R., Yahia, I. B., Cyr, D., & Triki, A. (2019). Design aesthetics as drivers of value in mobile banking: does customer happiness matter? International Journal of Bank Marketing, 38(1), 219-241. doi: https://doi.org/10.1108/IJBM-03-2019-0100. Chatzidimitriou, Marios and Adamantios Koumpis (2008). “Marketing One-stop E-Government Solutions: the European OneStopGov Project”. IAENG International Journal of Computer Science, 35:1, IJCS_35_1_11. (Advance online publication: 19 February). http://www.iaeng.org/IJCS/issues_v35/issue_1/IJCS_35_1_11.pdf Chen, S. (2018). The customer satisfaction-loyalty relation in an interactive eservice setting: The mediators. Journal of Retailing and Consumer Services, 19(2), 202-210. Chen, Y., Hu, L., Tseng, K., Juang, W., & Chang, C. (2019). Cross-boundary e-government systems: Determinants of performance. Government Information Quarterly, 36, 449-459. https://doi.org/10.1016/j.giq.2019.02.001 Cheung, W. K. (2020). The technology acceptance model for alternative technologies. AJK Publishers Chevalier, M., & Gutsatz, M. (2020). Customer experience and building loyalty. In M. Chevalier, M. Gutsatz (Eds.) Luxury retail and digital management: developing customer experience in a digital world, second edition. Wiley Online Library. https://doi.org/10.1002/9781119542360.ch11 Chomchalao, S., & Naenna, T. (2019). Influence of system traits and personal traits on the acceptance of e-government service. Information Technology Journal. 12. 880-893. http://doi.org/10.3923/itj.2013.880.893 Chopra, S., & Rajan, P. (2017). Modelling Intermediary satisfaction with the mandatory adoption of e-government technologies for food distribution. Information Technologies & International Development, 12(1), 15-34. Chung, C. (2020). The origin and background of e-government. 10.4324/9780429054426-4. Civelek, M. (2019). Development phases of e-government. OPUS Uluslararasi Toplum Arastirmalari Dergisi, 13(19). 2533-2548. http://hdl.handle.net/11467/3006 Cohen, J. (1988). Statistical power analysis for the social sciences. Hillside. Cojomko I., (2018). E-government: concept, essence, principles, and directions of development. Alharmoodi, B. Y. R., & Lakulu, M. M. B. (2020). Transition from e-government to m-government: challenges and opportunities-case study of UAE. European Journal of Multidisciplinary Studies, 5(1), 61-67. Colesca, S. E., & Liliana, D. (2008). E-government adoption in Romania. World Academy of Science, Engineering, and Technology, 42, 140–145 Comentale, M., Naddeo, F., Contrada, A., Forlone, G., & Saturno, G. (2018). Comfort and ergonomics evaluation of a checkout workstation. ARPN Journal of Engineering and Applied Sciences, 13(13), 4117-4125. http://www.arpnjournals.org/jeas/research_papers/rp_2018/jeas_0718_7177.pdf Connelly, L. M. (2008). Pilot studies. Medsurg Nursing, 17(6), 411-2. Cooper, D. R. & Schindler, P. S. (2003). Business research methods. 8th Edition. McGraw-Hill. Cumbie, B. A., & Kar, B. (2016). A study of local government website inclusiveness: The gap between e-government concept and practice. Information Technology for Development, 22, 15-35. D’Emidio T., Malfara D., and Neher K., (2017). Improving the customer experience to achieve government-agency goals. Improving the customer experience to achieve government-agency goals | McKinsey Dani, R. M., Mansor, N., Awang, Z., & Afthanorhan, A. (2022). A confirmatory factor analysis of the fraud pentagon instruments for measurement of fraud in the context of asset misappropriation in Malaysia. Journal of Social Economics Research, 9(2), 70–79. https://doi.org/10.18488/35.v9i2.3063 Dani, R. M., Mansor, N., Awang, Z., & Afthanorhan, A. (2022). A confirmatory factor analysis of the fraud pentagon instruments for measurement of fraud in the context of asset misappropriation in Malaysia. Journal of Social Economics Research, 9(2), 70–79. https://doi.org/10.18488/35.v9i2.3063. Dash, G., & Paul, J. (2021). CB-SEM vs PLS-SEM methods for research in social sciences and technology forecasting. Technological Forecasting and Social Change, 173, 121092. Daud, A., Farida, N., Mashur, M., & Andriyansah. (2018). Impact of customer trust toward loyalty: The mediating role of perceived usefulness and satisfaction. Journal of Business and Retail Management Research, 13(2). 235-242. https://www.semanticscholar.org/paper/Impact-of-customer-trust-toward-loyalty%3A-the-role-Daud-Farida/5ba4999548bfcd4607335494c0a49fc788899765?p2df Davis et al., (1992) F.D. Davis, R.P. Bagozzi, P.R. Warshaw Extrinsic and intrinsic motivation to use computers in the workplace 1 J. Appl. Soc. Psychol., 22 (14) (1992), pp. 1111-1132 Davis, F. D. (1985). A technology acceptance model for empirically testing new end-user information systems: Theory and results [Doctoral dissertation, Massachusetts Institute of Technology]. https://dspace.mit.edu/bitstream/handle/1721.1/15192/14927137-MIT.pdf Dawes, J. (2008). Do data characteristics change according to the number of scale points used? International Journal of Market Research, 50(1), 61-104. De Keyser, A., Lemon, K. N., Klaus, P., & Keiningham, T. L. (2015). A framework for understanding and managing the customer experience. Marketing Science Institute working paper series, 85(1), 15-121. DelIce, A. (2001). The sampling issues in quantitative research. Educational Sciences: Theory & Practices, 10(4), 2001–2019. Deng, H., Karunasena, K., & Xu, W. (2018). Evaluating the performance of e-government in developing countries: A public value perspective. Internet Research., 28, 169-190. Didraga, O. (2015). Risk management in future Romanian e-government 2.0 Projects. Studia Universitatis, Vasile Goldis” Arad – Economics Series, 25(3), 11–22. doi:10.1515/sues-2015-0018 Dillman, D. A., Smyth, J. D., & Christian, L. M. (2009). Internet, mail and mixed-mode surveys: The tailored design method. John Wiley & Sons Inc. Docking, R. E., Lane, M., & Schofield, P. A. (2018). Usability testing of the iPhone app to improve pain assessment for older adults with cognitive impairment (prehospital setting): A qualitative study. Pain Medicine, 19(6), 1121–1131. Dogan, U. (2017). Effects of social network use on happiness, psychological well-being, and life satisfaction of high school students: Case of Facebook and Twitter. Egitim ve Bilim. 41(183). 217-231. Domi, K., & Mohamad, F. (2018). E-government: Practices, maturity, models, adoption, and factor. Malaysian Journal of Computing and Applied Mathematics, 1(2), 29–38. Retrieved from https://myjcam.com Dzwigol, H. (2022). Research methodology in management science: Triangulation. Virtual Economics, 5(1), 78-93. Easterby-Smith, M., Thorpe, R., & Jackson, P. R. (2018). Management and business research: 5th ed. Sage. Eggers, W. D., O'Leary, J., & Datar, A. (2019, February 28). The future of work in government: Navigating a shifting talent landscape. Deloitte Insights. https://www2.deloitte.com/us/en/insights/industry/public-sector/future-of-work-in-government.html Ehido, A., Awang, Z., Halim., B.A., and Ibeabuchi., C. (2020). Establishing Valid and Reliable Measures for Organizational Commitment and Job Performance: An Exploratory Factor Analysis. International Journal of Social Sciences Perspectives 7 (2), 58-70. El-Dief, M. (2018). Enhancing Customer Delight in Luxury Hotel/Resort Spa through Positive Emotions and Service Quality. International Journal of Heritage, Tourism, and Hospitality, 12(2), 83-100. doi: 10.21608/ijhth.2019.31982 ElKheshin, S. A., & Saleeb, N. (2020). Assessing the adoption of e-government using TAMM model: case of Egypt. International Journal of Managing Information Technology (IJMIT), 12(1), 1-14. https://doi.org/10.5121/ijmit.2020.12101 Engelhardt, K. (2019). E-government, the city and its citizens: practical examples in the G2C. In J. Stember, W. Eixelsberger, A. Spichiger, A. Neuroni, F. Habbel, M. Wundara, (Eds.) E-government manual (pp. 267-291). Springer. Equation Modeling (PLS-SEM) (Los Angeles: SAGE Publications, Incorporated) Erdogan, E. O., & Erdogan, M. (2014). Effect of acquisition activity on companies' financial indicators: An application in BIST. International Journal of Business and social research (IJBSR), 4(7). Evans, O. (2019). Digital government: ICT and public sector management in Africa. New Trends in Management: Regional and Cross-border Perspectives, 269-286. https://mpra.ub.uni-muenchen.de/91628/ Fahad, A.-O., & Ameen, A. (2017). Closer to offering clever-government adulthood model: best practices, worldwide standards, and six sigma approach [Paper presentation]. 1st Worldwide Conference on Control and Human Generation (ICMHS 2017). Kuala Lumpur, Malaysia. Faiz, R., & Faiza, R. N. (2017, December). Accelerating e-government implementation in Indonesia through focuses-based g2g interaction: a legal perspective [Paper presentation]. 1st International Conference on Administrative Science, Policy and Governance Studies (ICAS-PGS 2017) and the 2nd International Conference on Business Administration and Policy (ICBAP 2017). Atlantis Press. Fakir, I., & Yerkes, S. (2017, October 16). Governance and the future of the Arab world. Carnegie. https://carnegieendowment.org/2018/10/16/governance-and-future-of-arab-world-pub-77501 Falk, R., & Miller, N. A. (1992). Primer for soft modeling, 1st Ed. The University of Akron Press. Fan, Q. (2018). A longitudinal evaluation of e-government at the local level in greater Western Sydney (GWS) Australia. International Journal of Public Administration, 41(1), 13-21. Fath-Allah, A., Cheikhi, L., Idri, A., & Al-Qutaish, R. E. (2017). A best practice based E-government portals’ maturity model. A case study [Paper presentation]. 2017 IEEE International Conference on Computer and Information Technology (CIT). Helsinki, Finland. Filzmoser, P. (2004). A multivariate outlier detection method (pp. 18-22). na. Fink, A. (1995). How to ask survey questions. Sage Publications. Fitriana, N., Hutagalung FD., Awang Z., Zaid, SM. (2022). Happiness at work: A cross-cultural validation of happiness at work scale. PLoS ONE 17(1): e0261617. https://doi.org/10.1371/journal. pone.026161. Fitriana, N., Hutagalung FD., Awang Z., Zaid, SM. (2022). Happiness at work: A cross-cultural validation of happiness at work scale. PLoS ONE 17(1): e0261617. https://doi.org/10.1371/journal. pone.026161. Fitriani, H., Kumaralalita, L., Hidayanto, A. N., Herkules, & Putra, E. Y. (2016). Critical success factors of e-government implementation: A case study on financial audit agency. IIOAB Journal, 7(1), 563–568. Retrieved from https://www.iioab.org Fitriani, WR, Hidayanto, AN, Sandhyaduhita, PI & Purwandari, B (2017, July 16-20). Determinants of intention to use open data website: an insight from Indonesia [Paper presentation]. 21st Pacific Asia Conference on Information Systems, Langkawi, Malaysia. Fornell, C., & Cha, J. (1993). Partial Least Squares (PLS) [Unpublished working paper]. University of Michigan Business School. Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39-50. https://doi.org/10.1177/002224378101800104 Fornell, C., Cha, J. (1994). Advan. Meths. Market. Res. 407 52–78. Fornell, C., Morgeson, F. V., Hult, G. T. M., & VanAmburg, D. (2020). Defining customer satisfaction: A strategic company asset? In C. Fornell, F. V. Morgeson, T. M. Hult, D. VanAmburg (Eds.) The reign of the customer (pp. 1-24). Palgrave Macmillan. Frachbox Team, (2021). Business models Part II: What are G2B, B2G. G2C, C2G, G2G and G2E? Business Models Part II: What are G2B, B2G, G2C, C2G, G2G and G2E? | Frachtbox Frennea, C., & Mittal, V. (2017). Customer satisfaction, loyalty behaviors, and technology performance: What 30 years of research tells us. SSRN. http://dx.doi.org/10.2139/ssrn.2996330 Geisser, S. (1975). The predictive sample reuse method with applications. Journal of the American Statistical Association, 70(350), 320-328. https://www.tandfonline.com/doi/abs/10.1080/01621459.1975.10479865 Gibreel, O., & Hong, A. (2017). A holistic analysis approach to social, technical, and socio-technical aspect of e-government development. Sustainability 9(12). https://doi.org/10.3390/su9122181 Glybovets, A., & Mohammad, A. (2017). E-government versus smart government: Jordan versus the United States. EUREKA: Social and Humanities, (3), 3-11. http://eu-jr.eu/social/article/view/338 Gong, T., & Yi, Y. (2018). The effect of service quality on customer satisfaction, loyalty, and happiness in five Asian countries. Psychology & Marketing, 35(6), 427-442. Government of Abu Dhabi. (2017). Population & demography [Dataset]. Government of the UAE. (2018a). E-government strategy (Report). Abu Dhabi: Telecommunications Regulatory Authority. Government of the UAE. (2018b). UAE government e-services quality criteria 2014. http://government.ae/en/web/guest/guidelines. Graham, C., & Nikolova, M. (2013). Does access to information technology make people happier? Insights from well-being surveys from around the world. The Journal of Socio-Economics, 44, 126-139. Greenbaum, J. (2017). Success in digital finishing. Printing Impressions. 59. 22-27. Gulf Business (2021). Here’s how Abu Dhabi is powering its smart government services. https://gulfbusiness.com/heres-how-abu-dhabi-is-powering-its-smart-government-services/ Gunaim, F. (2018). 5 factors that determine digital government success. Vordot. https://www.vardot.com/en/ideas/blog-posts/5-factors-determine-digital-government-success Gupta, K. P., Singh, S., & Bhaskar, P. (2018). Citizens' perceptions on benefits of e-governance services. International Journal of Electronic Governance, 10(1), 24-55. https://www.inderscienceonline.com/doi/abs/10.1504/IJEG.2018.091261 Hadrawi, H., & Hadrawi, H. (2017). The dimensions of e-government to achieve the requirements of fair organizations. Research Gate. https://www.researchgate.net/publication/331235259_The_dimensions_of_e-government_to_achieve_the_requirements_of_fair_organizations Haenlein, M., & Kaplan, A. M. (2004). A beginner’s guide to partial least squares (PLS) analysis. Understanding Statistics, 3, 283-297. https://doi.org/10.1207/s15328031us0304_4 Hair Jr, J. F., Sarstedt, M., Hopkins, L., & G. Kuppelwieser, V. (2014). Partial least squares structural equation modeling (PLS-SEM): An emerging tool in business research. European Business Review, 26(2), 106-121. https://doi.org/10.1108/EBR-10-2013-0128 Hair, J., Hair Jr, J. F., Sarstedt, M., Ringle, C. M., & Gudergan, S. P. (2023). Advanced issues in partial least squares structural equation modeling. saGe publications. Hair Jr., J. F., Black, W. C., Babin, B. J., Anderson, R. E. & Tatham, R. L. (2006). Multivariate data analysis (6th ed.). Prentice-Hall. Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2-24. Hallberg, M., & Kullenberg, C. (2019). Happiness studies. Nordic Journal of Science and Technology Studies, 7(1), 42–50. Hancock, P. A., Pepe, A. A., & Murphy L. L. (2005). Hedonomics: The power of positive and pleasurable ergonomics. Ergonomics in Design, 13(1), 8-14. http://usd-apps.usd.edu/coglab/schieber/hedonomics/pdf/Hancock2005.pdf Handoko, B. (2019). Technology acceptance model in higher education online business. Journal of Entrepreneurship Education. 22. 1-9. Harris, D. M. H. (2013). Intentions of Self-Employment in The Real Estate Industry : Applying Ajzen’s Theory Of Planned Behavior (Issue March). Hashim, W., Mkpojiogu, E. O., Hussain, A., & Abdul-Aziz, S. N. (2021). A product pain-pleasure framework for software product design in the usability and user experience domains. Webology, 18(SI01), 1-31. https://www.researchgate.net/profile/Emmanuel-Mkpojiogu/publication/348447849_A_Product_Pain-Pleasure_Framework_for_Software_Product_Design_in_the_Usability_and_User_Experience_Domains/links/60001369a6fdccdcb85184af/A-Product-Pain-Pleasure-Framework-for-Software-Product-Design-in-the-Usability-and-User-Experience-Domains.pdf Hassan, M. H., & Lee, J. (2019). Policymakers’ perspective about e-Government success using AHP approach: Policy implications towards entrenching Good Governance in Pakistan. Transforming Government: People, Process and Policy, 13, 93-118. Hassan, M.H. and Lee, J. (2019), "Policymakers’ perspective about e-Government success using AHP approach: Policy implications towards entrenching Good Governance in Pakistan", Transforming Government: People, Process and Policy, Vol. 13 No. 1, pp. 93-118. https://doi.org/10.1108/TG-03-2018-0017 Hassenzahl, M., Eckoldt, K., Diefenbach, S., Laschke, M., Lenz, E., & Kim, J. (2017). Designing moments of meaning and pleasure. Experience design and happiness. International Journal of Design, 7(3), 21-31. Hatch, J. A. (2023). Doing qualitative research in education settings. State university of New York press. Havír, D. (2019). Building competitive advantage through customer experience management. Acta Academica Karviniensia, 12(2), 28-41 Hazra, A., & Gogtay, N. (2016). Biostatistics series module 5: Determining sample size. Indian journal of dermatology, 61(5), 496. Helander, M. G., & Khalid, H. M. (2005, September 1). Underlying theories of Hedonomics for affective and pleasurable design [Paper presentation]. Proceedings of the Human Factors and Ergonomics Society Annual Meeting. https://doi.org/10.1177/154193120504901803 Helander, M. G., & Po Tham, M. (2003). Hedonomics—affective human factors design. Ergonomics, 46(13-14), 1269-1272. https://doi.org/10.1080/00140130310001610810 Henseler J, Ringle CM, Sarstedt M 2015 J. Acad. Market. Sci. 43 115-35 Henseler, J., Ringle, C. M., & Sarstedt, M. (2012). Using partial least squares path modeling in international advertising research: basic concepts and recent issues. In S. Okazaki, (Ed) Handbook of research on international advertising (pp.252-276). Edward Elgar Publishing. Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115-135. https://doi.org/10.1007/s11747-014-0403-8 Hinderks, A., Winter, D., Schrepp, M., & Thomaschewski, J. (2020). Applicability of user experience and usability questionnaires. Journal of Universal Computer Science. 25. 1717-1735. Hirose, M., & Creswell, J. W. (2023). Applying core quality criteria of mixed methods research to an empirical study. Journal of Mixed Methods Research, 17(1), 12-28. Hitham, M., Elkadi, H. K., & Ghoneim, S. (2017). A 7-layered e-government framework consolidating technical, social and managerial aspects. International Journal of Advanced Computer Science and Applications, 8(8), 176-184. Ho, K. F., Ho, C. H., Chung, M. H. (2019). Theoretical integration of user satisfaction and technology acceptance of the nursing process information system. PLoS ONE 14(6), Article e0217622. https://doi.org/10.1371/journal.pone.0217622 Hogeveen, B. (Ed.). (2020). ICT for development in the Pacific islands: An assessment of e-government capabilities in Fiji, Papua New Guinea, Samoa, Soloman Islands, Tonga and Vanuatu. Australian Strategic Policy Institute. https://s3-ap-southeast-2.amazonaws.com/ad-aspi/2020-02/ICT%20for%20development%20in%20the%20Pacific%20islands.pdf?x_oS.r8OVVfTlxxgNHI58k_VL45KC83H Hsee, C. K., & Tsai, C. I. (2018). Hedonomics in consumer behavior. In C. P. Haugtvedt, P. M. Herr, & F. R. Kardes, Handbook of consumer psychology (pp. 637-655). Routledge. https://www.taylorfrancis.com/chapters/edit/10.4324/9780203809570-35/hedonomics-consumer-behavior-christopher-hsee-claire-tsai Hsee, C. K., Hastie, R., & Chen, J. (2008). Hedonomics: Bridging decision research with happiness research. Perspectives on Psychological Science, 3(3), 224–243. http://www.jstor.org/sTable/40212246 http://unpan1.un.org/intradoc/groups/public/documents/un/unpan048065.pdf (Link at 21-October-2012). Hussein, I., Hussain, A., Mkpojiogu, E. O., Nathan, S. S., & Zaaba, Z. F. (2019). The knowledge of human-computer interaction (HCI) and user experience design (UXD) in Malaysia: An analysis of the characteristics of an HCI-focused conference. International Journal of Innovative Technology and Exploring Engineering, 8(8), 483-490. https://www.academia.edu/download/60315264/H10820688S1920190817-120667-q8s1aj.pdf Hussein, I., Hussain, E. O. C., Mkpojiogu, C. K., & Tan, K. L. (2020). A current state performance framework for the evaluation of User Experience Design (UXD) practice in industry. International Journal of Recent Technology and Engineering, 8, 206-214. https://www.researchgate.net/profile/Emmanuel-Mkpojiogu/publication/335277693_A_Current_State_Performance_Framework_for_the_Evaluation_of_User_Experience_Design_UXD_Practice_in_Industry/links/5d5c8aee92851c37636e4f9d/A-Current-State-Performance-Framework-for-the-Evaluation-of-User-Experience-Design-UXD-Practice-in-Industry.pdf Hussein, I., M. Mahmud, T. Mat, R. A. Razak & N. M. Gaus. (2017, December). Citizen experience towards humanizing digital government: a case in Malaysia [Paper presentation]. 29th Australian Conference on Human- Computer Interaction. Brisbane, QLD, Australia, https://doi.org/10.1145/3152771.3156189 Iannacci, F., Seepma, A. P., de Blok, C., & Resca, A. (2019). Reappraising maturity models in e-government research: The trajectory-turning point theory. The Journal of Strategic Information Systems, 28(3), 310–329. doi:10.1016/j.jsis.2019.02.001 IBM Corp. (2020). IBM SPSS Statistics for Windows, Version 27.0. IBM Corp. Ilieska, K. (2017). Customer satisfaction index – as a base for strategic marketing management. TEM Journal, 2(4), 327-331. IMD. (2019). World digital competitiveness ranking. Retrieved October 2, 2020, from https://www.imd.org/wcc/world-competitiveness-center-rankings/world-digital competitiveness-rankings-2019/ Imran, M., Hamid, S. N., Aziz, A., & Hameed, W. (2019). The contributing factors towards e-logistic customer satisfaction: a mediating role of information technology. Uncertain Supply Chain Management, 7, 63-72. In, J. (2017). Introduction of a pilot study. Korean Journal of Anesthesiology, 70(6). 601-605. Isaac, O., Abdullah, Z., Ramayah, T., Mutahar, A. M., & Alrajawy, I. (2018). Integrating user satisfaction and performance impact with technology acceptance model (TAMM) to examine the internet usage within organizations in Yemen. Asian Journal of Information Technology, 17(1), 60-78. https://www.researchgate.net/profile/Osama-Isaac/publication/325046101_Integrating_User_Satisfaction_and_Performance_Impact_with_Technology_Acceptance_Model_TAMM_to_Examine_the_Internet_Usage_Within_Organizations_in_Yemen/links/5af2fe25a6fdcc0c03055 13c/Integrating-User-Satisfaction-and-Performance-Impact-with-Technology-Acceptance-Model-TAMM-to-Examine-the-Internet-Usage-Within-Organizations-in-Yemen.pdf Iskandarli, G. Y. (2020). Using hotspot information to evaluate citizen satisfaction in e-government: Hotspot Information. International Journal of Public Administration in the Digital Age (IJPADA), 7(1), 47-62. Islam, M. N., Rahman, S. A., & Islam, M. S. (2017, February). Assessing the usability of e-government websites of Bangladesh [Paper presentation]. 2017 International Conference on Electrical, Computer and Communication Engineering (ECCE). Bangladesh Ismailova, R. (2017). Web site accessibility, usability and security: a survey of government web sites in Kyrgyz Republic. Universal Access in the Information Society 16(1), 257-264 ISO/IEC 2700:2009 (2009). Information technology — Security techniques — Information security management systems — Overview and vocabulary. Jabbour, C. J. C., de Sousa Jabbour, A. B. L., & Sarkis, J. (2019). Unlocking effective multi-tier supply chain management for sustainability through quantitative modeling: Lessons learned and discoveries to be made. International Journal of Production Economics, 217, 11-30. Jain, M., Sharma, G. D., & Mahendru, M. (2019). Can I sustain my Happiness? A review, critique, and research agenda for economics of happiness. Sustainability, 11(22), 6375. https://doi.org/10.3390/su11226375 Jain, R., Aagja, J. & Bagdare, S. (2017). Customer experience – a review and research agenda. Journal of Service Theory and Practice, 27(3), 642-662. https://doi.org/10.1108/JSTP-03-2015-0064 Jansen, A., & Ølnes, S. (2016). The nature of public e-services and their quality dimensions. Government Information Quarterly, 33(4), 647–657. doi:10.1016/j.giq.2016.08.005. Jaswal V, Kishore K, Muniraju M, Jaswal N, Kapoor R. (2020). Understanding the determinants of happiness through Gallup World Poll. J Family Med Prim Care. 2020 Sep 30;9(9):4826-4832. doi: 10.4103/jfmpc.jfmpc_156_20. PMID: 33209808; PMCID: PMC7652195. Jeloudarlu, B. P. (2017). Relationship between e-government and the performance. Improvement of the Employees at Tax Affairs Organization in Ardebil Province, 3(7), 465–477. Jeon, M. (2017). Emotions and affect in human factors and human–computer interaction: Taxonomy, theories, approaches, and methods. In M. Jeon, Emotions and affect in human factors and human-computer interaction (pp. 3-26). Academic Press. http://usd-apps.usd.edu/coglab/schieber/hedonomics/pdf/Jeon2017-Chap1.pdf Joshi, P. (2018). A sustainability-driven e-government maturity model (SDEGM) from the perspectives of developing countries [Doctoral dissertation, University of East London]. EThOs. https://doi.org/10.15123/PUB.8081 Joshi, P. R., & Islam, S. (2018). E-government maturity model for sustainable e-government services from the perspective of developing countries. Sustainability, 10(6), 1882. Juarez, G. (2019, June 11). The role of affective design in sustainability [Paper presentation]. International Conference on Applied Human Factors and Ergonomics, Springer, Cham. Jussupova, G., Bokayev, B., & Zhussip, D. (2019, October). Digital government maturity as a technologically new e-government maturity model: experience of Kazakhstan [Paper presentation]. ICEEG. Kazakistan. Kalamatianou, M. A. (2017). A Suggested Framework for the Evaluation of e-Government Services. A Suggested Framework for the Evaluation of E-government Services. International Journal on Advances in Internet Technology, 10(3 & 4), 124–133 Kanaan, R. K., & Masa’deh, R. E. (2018). Increasing citizen engagement and participation through egovernment in Jordan. Modern Applied Science, 12(11), 225- 231. Karami, M., Alvani, S. M., Zare, H., & Kheirandish, M. (2015). Determination of critical success factors for knowledge management implementation, using qualitative and quantitative tools (Case study: Bahman automobile industry). Iranian Journal of Management Studies, 8(2), 181–201. doi:10.22059/ijms.2015.52588 Kaya, T., Medeni, T., Sagsan, M., Medeni, I. T., & Asunakutlu, T. (2016). A situation analysis for northern Cyprus municipalities: Key success factors for effective participation. International Journal of EBusiness and EGovernment Studies, 8(2), 1–17. Retrieved from http://www.sobiad.org/ Kelly A. E., & Palaniappan, S. (2019). Survey on customer satisfaction, adoption, perception, behaviour, and security on mobile banking. Journal of Inform Technology Software Engineering 9(2). https://www.longdom.org/open-access/survey-on-customer-satisfaction-adoption-perception-behaviour-and-security-on-mobile-banking-44616.html Keramati, A., Behmanesh, I., & Noori, H. (2018). Assessing the impact of readiness factors on e-government outcomes: An empirical investigation. Information Development, 34(3), 222–241. doi:10.1177/0266666916685603 Khadka, K., & Maharjan, S. (2017). Customer satisfaction and customer loyalty [Master’s thesis, Centria University of Applied Sciences Pietarsaar]. https://www.theseus.fi/handle/10024/139650 Khakimov, F. (2017). E-Government: Success factors for implementation in developing countries. https://www.academia.edu/41834472/E_Government_Success_Factors_for_Implementation_in_Developing_Countries Kilani, M. A., & Kobziev, V. (2017). An overview of e-government Concept. ECONTECHMOD: An International Quarterly Journal on Economics Of Technology And Modelling Processes. http://yadda.icm.edu.pl/baztech/element/bwmeta1.element.baztech-8a9e26c9-9591-4f70-a3d0-735f13e6ef34 Kim HY(2014). Statistical notes for clinical researchers: Assessing normal distribution using skewness and kurtosis. Restor Dent Endod. 2013;38:52–4. Kim HY(2014). Statistical notes for clinical researchers: Assessing normal distribution using skewness and kurtosis. Restor Dent Endod. 2013;38:52–4. Kim, J. (2017). The Relationships among perceived support for customers, customer-member exchange, customer happiness, and customer citizenship behavior. Kline, R. B. (2011). Ebooks corporation: Principles and practice of structural equation modeling. Methodology in the social sciences. 3rd edition. Guilford Press. Kompella, L. (2017). E-Governance systems as socio-technical transitions using multi-level perspective with case studies. Technological Forecasting and Social Change, 123, 80-94. Kozak, D. (2018). Innovation in national e-governments. Estonia as a role model in the citizen-centric approach? Master’s programme in innovation and spatial dynamics [Master’s thesis, Lund University]. http://lup.lub.lu.se/luur/download?func=downloadFile&recordOId=8950420&fileOId=8950425 Kranzbuehler, A., Kleijnen, M., Morgan, R & Teerling, M. (2018). The multilevel nature of customer experience research: an integrative review and research agenda. International Journal of Management Reviews. 20. 433-456. http://doi.org/10.1111/ijmr.12140 Krejcie, R. V., & Morgan, D. W. (1970). Determining Sample Size for Research Activities. Educational and Psychological Measurement, 30(3), 607–610. https://doi.org/10.1177/001316447003000308 Kumar, R., Sachan, A., & Mukherjee, A. (2017). Qualitative approach to determine user experience of e-government services. Computers in Human Behavior. 71. http://doi.org/10.1016/j.chb.2017.02.023 Kurfali, M., Arifoglu, A., Tokdemir, G., & Paçin , Y. (2017). Adoption of egovernment services in Turkey. Computers in Human Behavior, 66, 168- 178. Lafrenière, D. (2019). Delivering fantastic customer experience; how to turn customer satisfaction into customer relationships. Productivity Press. Lai, P. C. (2018). Security as an extension to TAMM Model: Consumers’ intention to use a single platform E-Payment. Asia-Pacific Journal of Management Research and Innovation, 13(3–4), 110–119. https://doi.org/10.1177/2319510X18776405 Lamin B. Ceesay& Malang B.S.Bojang (2020) Embracing E-government During the Covid 19 Pandemic and Beyond: Insights from the Gambia 2020 org/license JEL Code: M19 Larkotey, W.O., Effah, J., & Boateng, R. (2017). Development of government-to-employee portals: a developing country case study. AMCIS. https://aisel.aisnet.org/amcis2017/ICTs/Presentations/12/ Lee, H. (2019). The significance of customer needs for relationships and novelty seeking in increasing happiness: Implications for designing customer service of off-line shops. Journal of Distribution and Management Research, 22, 173-184. Lee, L. W., & Tseng, H. L. (2018). Citizen participation and e-government usage satisfaction in Taiwan [Paper presentation]. 18th European Conference on Digital Government. Academic Conferences and publishing limited. Lepp, A. (2018). Correlating leisure and happiness: the relationship between the leisure experience battery and the satisfaction with life scale. Annals of Leisure Research, 21(2), 246-252. Lessa, L. (2019). Sustainability Framework for E-Government Success: Feasibility Assessment. 231-239. http://doi.org/10.1145/3326365.3326396 Li, & Shang. (2020). Service quality, perceived value, and citizens’ continuous-use intention regarding e-government: Empirical evidence from China. Information & Management 57, 103-197 Li, Y.; Shang, H. Service quality, perceived value, and citizens’ continuous-use intention regarding e-government: Empirical evidence from China. Inf. Manag. 2020, 57, 103197 Lin, K. Y., & Lu, H. P. (2019). Why people use social networking sites: An empirical study integrating network externalities and motivation theory. Comput. Human Behav. 27, 1152–1161. Ljungholm, D. P. (2019). E-governance and public sector reform. Geopolitics, History, and International Relations, 7(2), 7–12. www.jstor.org/sTable/26805939 Lociacono, E., Watson, R. T., & Goodhue, D. (2000). WebQual™: A web site quality instrument (Working paper). Worcester Polytechnic Institute. Lule, I., Omwansa, T. K., & Waema, T. M. (2012). Application of technology acceptance model (TAMM) in m-banking adoption in Kenya. International Journal of Computing & ICT Research, 6(1), 31-43. https://ijcir.mak.ac.ug/volume6-number1/article4.pdf Ma L, Zheng Y. (2019). National e-government performance and citizen satisfaction: a multilevel analysis across European countries. International Review of Administrative Sciences. 2019;85(3):506-526. doi:10.1177/0020852317703691 Ma, L., & Zheng, Y. (2019). National e-government performance and citizen satisfaction: a multilevel analysis across European countries. International Review of Administrative Sciences, 85(3), 506-526. Máchová, R., Volejníková, J., & Lnenicka, M. (2018). Impact of e-government development on the level of corruption: measuring the effects of related indices in time and dimensions. Review of Economic Perspectives, 18(2), 99-121. https://doi.org/10.2478/revecp-2018-0006 Mangano, M. (2020). Electronic journals: a user's experience. http://eprints.rclis.org/4258/ Manoharan, A. P., & Ingrams, A. (2018). Conceptualizing e-government from local government perspectives. State and Local Government Review, 50(1), 56–66. doi:10.1177/0160323x18763964 Mansoori, K.A.A., Sarabdeen, J. and Tchantchane, A.L. (2018), "Investigating Emirati citizens’ adoption of e-government services in Abu Dhabi using modified UTAUT model", Information Technology & People, Vol. 31 No. 2, pp. 455-481. https://doi.org/10.1108/ITP-12-2016-0290 Marangunic, N., & Granic, A. (2015). Technology acceptance model: a literature review from 1986 to 2013. Universal Access in the Information Society, 14(1), 81-95. https://doi.org/10.1007/s10209-014-0348-1 Marutschke, D., Gournelos, T., & Ray, S. (2019). Understanding fluency and friction in customer experience management. In G. Granata, Moretta Tartaglione, & T. Tsiakis, Predicting Trends and Building Strategies for Consumer Engagement in Retail Environments (p.21). IGI Global. Marzooqi, S. A., Nuaimi, E. A., & Qirim, N. A. (2017, March). E-governance (G2C) in the public sector: citizens acceptance to E-government systems-Dubai's case [Paper presentation]. Second International Conference on Internet of things, Data and Cloud Computing. Dubai. Mawela, T., Ochara, N. M., & Twinomurinzi, H. (2017). E-government implementation: A reflection on South African municipalities. South African Computer Journal, 29(1), 147–171. doi:10.18489/sacj.v29i1.444. Mazrouei K.A., (2022) Abu Dhabi Aims for E-Government Excellence with Capgemini’s Expertise. https://www.capgemini.com/gb-en/client-story/abu-dhabi-aims-for-e-government-excellence-with-capgeminis-expertise/ Meijer, A., & Bekkers, V. (2015). A metatheory of e-government: Creating some order in a fragmented research field. Government Information Quarterly, 32(3), 237–245. doi:10.1016/j.giq.2015.04.006 Mensah, I. K. (2020) Impact of government capacity and e-government performance on the adoption of e-government services, International Journal of Public Administration, 43(4), 303-311. Mensah, I. K., & Luo, C. (2021). Exploring factors determining Chinese college students' satisfaction with e-government services: The technology acceptance model (TAMM) approach. Information Resources Management Journal (IRMJ), 34(3), 1-20. http://doi.org/10.1088/1755-1315/426/1/012165 Mishra, P., Pandey, C. M., Singh, U., Gupta, A., Sahu, C., & Keshri, A. (2019). Descriptive statistics and normality tests for statistical data. Annals of cardiac anaesthesia, 22(1), 67–72. https://doi.org/10.4103/aca.ACA_157_18 Mishra, P., Pandey, C. M., Singh, U., Gupta, A., Sahu, C., & Keshri, A. (2019). Descriptive statistics and normality tests for statistical data. Annals of cardiac anaesthesia, 22(1), 67–72. https://doi.org/10.4103/aca.ACA_157_18 Mochón, F. (2018). Happiness and technology: special consideration of digital technology and internet. International Journal of Interactive Multimedia and Artificial Intelligence. 5. 162. http://doi.org/10.9781/ijimai.2018.12.004 Mohajan, B., Daniel, N., & Arkorful, V.E. (2019). The role of institutional theory in citizen trust in local e-government services. Journal of Global Research in Education and Social Science, 13(4), 138-149. Mokone, C., Eyitayo, O., & Masizana- Katongo, A. (2018). Critical success factors for e-government projects: The case of Botswana. Journal of E-Government Studies and Best Practices, 2018(2018), 1–14. doi:10.5171/2018.335906 Momani, A., & Jamous, M. (2017). The evolution of technology acceptance theories. International Journal of Contemporary Computer Research (IJCCR). 1. 50-58. Monzón, F.H., Tupia, M., & Bruzza, M. (2020). Security Versus Usability in E-Government: Insights from the Literature. Moon, MJ (2002) The evolution of e-government among municipalities: Rhetoric or reality? Public Administration Review 62(4): 424–433. Muda, H., Baba, Z. S., Awang, Z., Badrul, N. S., Loganathan, N., & Ali, M. H. (2020). Expert review and pretesting of behavioral supervision in higher education. Journal of Applied Research in Higher Education. Muhammad Shahid Tufail, Mohsin Bashir, A. S., & Noureen, R. (2017). An Analysis of Citizens ’ Trust in E -Government Services and User Satisfaction and Their Impact on E-Services Adoption in Pakistan. Journal of Managerial Sciences, XI(03). Müller, S. D., & Skau, S. (2013). Success Factors Influencing Implementa- - - tion of E- - - government at Different Stages of Maturity : A Literature Review. MulTAMMa, I., Asniati, A., & Rahman, A. (2018). Analysis of the Effect of E-Government Implementation on Quality of Information Towards Government to Government. Murphy, L., Smith, K., & Hancock, P.A. (2018). An Hedonomic Evaluation of the Effect of Repeated System-Exposure on Pleasurable Human-System Experience. Nadiri, H., & Gunay, G. N. (2013). An empirical study to diagnose the outcomes of customers’ experiences in trendy coffee shops. Journal of Business Economics and Management, 14(1), 22-53. doi:10.3846/16111699.2011.631742. Naeini, H. S., & Mostowfi, S. (2015). The role of pleasure criteria in product design: An integrated approach in Ergonomics and Hedonomics (A review). Science and Education, 3(3), 39-50. https://www.researchgate.net/profile/Sara-Mostowfi/publication/301586494_The_Role_of_Pleasure_Criteria_in_Product_Design_An_Integrated_Approach_in_Ergonomics_and_Hedonomics_A_Review/links/5c34e6d392851c22a364b8c4/The-Role-of-Pleasure-Criteria-in-Product-Design-An-Integrated-Approach-in-Ergonomics-and-Hedonomics-A-Review.pdf Naidu, S., & Chand, A. (2018). Exploring the Problems, Issues and Challenges of E-government in Kiribati. E-Service Journal, 10(3), 1-23. doi:10.2979/eservicej.10.3.01 Napitupulu, D. (2017). A Conceptual Model of E-Government Adoption in Indonesia. International Journal on Advanced Science, Engineering and Information Technology. 7. 1471. 10.18517/ijaseit.7.4.2518. Napitupulu, D. (2017). Empirical study of critical success factors for e-government implementation in Indonesia based on factor analysis approach. Journal Bina Praja, 9(1), 83–99. doi:10.21787/jbp.09.2017.83-99 Napitupulu, D. (2017). Empirical study of critical success factors for e-government implementation in Indonesia based on factor analysis approach. Journal Bina Praja, 9(1), 83–99. doi:10.21787/jbp.09.2017.83-99 Nasution, F.B., & Bazin, N.E. (2018). E-Government Maturity Model to Support System Dynamics in Public Policymaking. 2018 5th International Conference on Electrical Engineering, Computer Science and Informatics (EECSI), 464-471. Nawaf Alharbi, Maria Papadaki, Paul Dowland (2014). Security Factors Influencing End Users’ Adoption of E-Government. Journal of Internet Technology and Secured Transactions (JITST), Volume 3, Issue 4 Niedermeier, A., Albrecht, L., & Jahn, B. (2019). “Happy together”: Effects of brand community engagement on customer happiness. Journal of Relationship Marketing, 18, 54 - 76. Nieminen, M. (2018). Usability, user experience, and emotions [Master’s thesis, Aalto University, Department of Computer Science]. Noor, N. L., Harun, A. F., Adnan, W.A., Saman, F. M., & Noh, M. A. (2017). Towards the conceptualization of citizen user experience: Citizens' preference for emotional design in E-Government portal. 2017 4th International Conference on User Science and Engineering (i-USEr), 69-74. Noveriyanto, B., Nisa, L.C., Bahtiar, A.S., Sahri, S., & Irwansyah, I. (2018). E-government sebagai layanan komunikasi pemerintah kota surabaya [Studi Kematangan e-government Sebagai Layanan Komunikasi Government to Government, Government to Citizen, Government to Business]. Prophetic: Journal of Communication, 11(1), 37-53. Nulhusna, R., Sandhyaduhita, P. I., Hidayanto, A. N., & Phusavat, K. (2017). The relation of e-government quality on public trust and its impact on public participation. Transforming Government: People, Process and Policy, 11(3), 393-418. https://doi.org/10.1108/TG-01-2017-0004 Nurkholis, N., & Anggraini, R. Y. (2020). Determinants of E-Government Implementation Based on Technology Acceptance Model. JDM (Jurnal Dinamika Manajemen), 11(2), 184-197. https://www.researchgate.net/publication/348463594_Determinants_of_E-Government_Implementation_Based_on_Technology_Acceptance_Model Nyoro, M., Kamau, J., Wanyembi, G., Waithaka, S., & Wilkister, D. (2020). Review of technology acceptance model. Research Gate. https://www.researchgate.net/publication/339616625_Review_of_Technology_Acceptance_Model Obodo, N., & Davidson, A. (2018). Challenges of implementing electronic governance in public sector organizations in Nigeria. International Journal of Applied Economics, Finance and Accounting. 2. 30-35. http://doi.org/10.33094/8.2017.2018.21.30.35 Ogunsola K. and Tiamiyu M., (2021) Predicting Customers Use of Electronic Government Services in Nigeria. International Journal of Public Administration in the Digital Age Volume 8 • Issue Okunola, O. M., & Rowley, J. E. (2019). User experience of e-government: The Nigeria immigration service. Library. Hi Tech, 37, 355-373. https://doi.org/10.1108/LHT-09-2018-0138 Okunola, Olaseni Muritala and Rowley, Jennifer (2019) User experience of e-government: the Nigeria Immigration Service. Library Hi Tech. ISSN 0737-8831 Oluwajana, D., Idowu, A., Nat, M., Vanduhe, V., & Fadiya, S. (2019). The adoption of students’ Hedonic motivation system model to Gamified learning environment. Journal of Theoretical and Applied Electronic Commerce Research, 14(3). Oré, S. B., & Lozada, V. M. (2017, January). Maturity model for local e-government: A case study [Paper presentation]. 8th International Conference on Computer Modeling and Simulation, ICCMS '17. https://doi.org/10.1145/3036331.3050419 Organisation for Economic Co-operation and Development, Public Management Service, PUMA16/ANN/Rev1 (2001). “E-Government: analysis framework and methodology”. http://search.oecd.org/officialdocuments/publicdisplaydocumentpdf/?cote=UMA (2001)16/ANN/REV1&docLanguage=En (Link at 21-October-2012) Oron-Gilad, T., & Hancock, P. A. (2005). The role of Hedonomics in the future of industry, service, and product design: Panel overview [Paper presentation]. Proceedings of the Human Factors and Ergonomics Society Annual Meeting 49th Annual Meeting, Florida. https://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.121.8377&rep=rep1&type=pdf Oron-Gilad, T., & Hancock, P. A. (2009). From ergonomics to hedonomics: Trends in human factors and technology. In Y. Amichai-Hamburger, (Ed.), Technology and psychological well-being (pp. 131-147). https://books.google.com.pk/books?hl=en&lr=&id=mbHZx7_pYWEC&oi=fnd&pg=PA131&dq=+Hedonomics+Human+Factors+&ots=KHvnnPYnS2&sig=bx7214PQRHUpEDSKrgFNIqm8yVE&redir_esc=y#v=onepage&q=Hedonomics%20Human%20Factors&f=false Oron-Gilad, T., & Hancock, P. A. (2017). From ergonomics to hedonomics: Trends in human factors and technology—The role of hedonomics revisited. In M. Jeon, (Ed.), Emotions and affect in human factors and human-computer interaction (pp. 185-194). Academic Press. https://www.sciencedirect.com/science/article/pii/B9780128018514000070 Oxford Insights (2019). E-Government readiness. Oxford Insight. https://www.oxfordinsights.com/ai-readiness2019 Ozols, G. & Neilsen, M. (2018). Connected government approach for customer-centric public service delivery: Comparing strategic, governance and technological aspects in Latvia, Denmark and the United Kingdom. UNU EGOV. https://collections.unu.edu/eserv/UNU:7347/Digital_Transformation_LV_DK_UK.pdf Pak, J., Li, L. & Chung, H. (2019). A holistic approach to individual-level innovation implementation. Innovation. 1-20. http://doi.org/10.1080/14479338.2019.1632710 Palanisamy, D. (2019). E-Governance. 185. Pearse, N. (2011). Deciding on the scale granularity of response categories of likert type scales: the case of a 21-point scale. Electronic Journal of Business Research Methods 9(2). 159-171. Pearson, E. (2019). Comfort and its measurement – A literature review. Disability and rehabilitation. Assistive Technology. 4. 301-10. http://doi.org/10.1080/17483100902980950 Peiris, P. M., Kulkarni, D., & de Silva Mawatha, C. R. (2015). Implications of trust and usability on e-commerce adoption. International Journal of Business and Information, 10(4), 519. Pelegrín-Borondo J, Reinares-Lara E, Olarte-Pascual, C., & Garcia-Sierra, M. (2017). Assessing the moderating effect of the end user in consumer behavior: The acceptance of technological implants to increase innate human capacities. Front. Psychol. 7(132). http://doi.org/10.3389/fpsyg.2016.00132 Permana, W., & Salim, A. (2019). Website quality analysis of evaluation development monitoring system using the webqual 4.0 method. International Journal of Scientific and Research Publications, 9(7), 849 Article ISSN 2250-3153 Pine, B. J., & Gilmore, J. H. (1998). Welcome to the experience economy. Harvard business review, 76, 97-105. Pinto, S., Caldeira, S., & Martins, J. C. (2016). A systematic literature review toward the characterization of comfort. Holistic Nursing Practice, 30(1), 14-24. Pozza, I. D. (2014). Customer experiences as drivers of customer satisfaction. Gestion 2000, 31(3), 115-138. PraTAMMa, A. V., Lestari, A. D., & Aini, Q. (2019). User experience analysis of the mobile academic information system (ais) application for user-centered metrics using heart framework. Systemation: Journal of Information Systems, 8(3), 405-412. Putera, H., Musnadi, S., & Sulaiman, S. (2018). Effect of e-government implementation policy on work morale and it’s impact on the employee performance of Aceh financial management agency [Paper presentation]. First International Graduate Conference (IGC) On Innovation, Creativity, Digital, & Technopreneurship for Sustainable Development in Conjunction with the 6th RoundTable for Indonesian Entrepreneurship Educators 2018. Indonesia. Qasem, M., Elkadi, H., Ghoneim, S. (2018). E-Government in Arab countries: challenges and evaluation. IOSR Journal of Computer Engineering, 20(2), 1-11. http://doi.org/10.9790/0661-2002040111 R. Park, "Measuring Factors that Influence the Success of E-Government Initiatives," Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS 2008), 2008, pp. 218-218, doi: 10.1109/HICSS.2008.244 Rabaai, A. A., Zogheib, B., Alshatti, A. & Al Jamal, E. (2017). Adoption of e-government in developing countries: The case of the State of Kuwait. Journal of Emerging Trends in Computing and Information Sciences, 7(2), 77-101 Egede, D. D., & Mahamed, D. M. (2023). A Guide on Quantitative Research Paradigms, Theory, and Frameworks in Social Sciences Research. Theory, and Frameworks in Social Sciences Research (April 13, 2023). Rahim, A., Hyder, A., & Ahmed, M. (2017). E-Governance and happiness: Evidence from citizens’ perception in Pakistan. Business Review, 12(2), 1-17. Rahlin, N.A., Awang, Z., Afthanorhan, A., & Aimran, N. (2019). Antecedents and Consequences of Employee Safety Climate in Small Manufacturing Enterprises: Translation, Validation and Application of Generic Safety Climate Questionnaire. International Journal of Innovation, Creativity and Change, 7(10). Rahlin, N.A., Awang, Z., Afthanorhan, A., & Aimran, N. (2019). Antecedents and Consequences of Employee Safety Climate in Small Manufacturing Enterprises: Translation, Validation and Application of Generic Safety Climate Questionnaire. International Journal of Innovation, Creativity and Change, 7(10). Rahlin, N.A., Awang, Z., Afthanorhan, A., & Aimran, N. (2019a). The Art of Covariance Based Confirmatory Factor Analysis: Evidence from SME’S. International Journal of Innovation, Creativity and Change, 5(2), Special Edition. Rahlin, N.A., Awang, Z., Afthanorhan, A., & Aimran, N. (2019a). The Art of Covariance Based Confirmatory Factor Analysis: Evidence from SME’S. International Journal of Innovation, Creativity and Change, 5(2), Special Edition. Rahlin, N.A., Awang, Z., Fauzi, S.N.M. (2023). A Mediation Model of Safety Performance in Small and Medium Enterprises: A Structural Equation Modelling. In: Alareeni, B., Hamdan, A. (eds) Explore Business, Technology Opportunities and Challenges After the Covid-19 Pandemic. ICBT 2022. Lecture Notes in Networks and Systems, vol 495. Springer, Cham .https://doi.org/10.1007/978-3-031-08954-1_72. Rahlin, N.A., Awang, Z., Fauzi, S.N.M. (2023). A Mediation Model of Safety Performance in Small and Medium Enterprises: A Structural Equation Modelling. In: Alareeni, B., Hamdan, A. (eds) Explore Business, Technology Opportunities and Challenges After the Covid-19 Pandemic. ICBT 2022. Lecture Notes in Networks and Systems, vol 495. Springer, Cham .https://doi.org/10.1007/978-3-031-08954-1_72. Rahlin, N.A., Bahkia, A.S., Awang, Z., Razak, R.A., Idris, S. (2021). A step by step of content validity assessment process on approach towards safety knowledge, safety climate and SMEs safety performance framework. J. Contemp. Issues Bus. Gov. 27(2), 6253–6271. Rahlin, N.A., Bahkia, A.S., Awang, Z., Razak, R.A., Idris, S. (2021). A step by step of content validity assessment process on approach towards safety knowledge, safety climate and SMEs safety performance framework. J. Contemp. Issues Bus. Gov. 27(2), 6253–6271. Rahlin, N.A., Bahkia, A.S.S.A., Awang, Z., Idris, S., Lily, J., Razak, R.A. (2022). A Review on the Importance of Safety Leadership Role on Safety Climate and Safety Performance in High-Risk Industry. In: Alareeni, B., Hamdan, A. (eds) Financial Technology (FinTech), Entrepreneurship, and Business Development. ICBT 2021. Lecture Notes in Networks and Systems, vol 486. Springer, Cham. https://doi.org/10.1007/978-3-031-08087-6_12. Raikar, K., Pall, H., Bhatia, S., & Joshi, S. (2017). Customer experience and associated customer behaviour in end user devices and technologies (smartphones, mobile internet, mobile financial services). International Journal of High Performance Computing and Networking. 10. 118. http://doi.org/10.1504/IJHPCN.2017.10003769 Rajaram, G. M., & Vinay, S. (2017). Customer perception of mobile banking adoption in Bengaluru City. International Journal of Advanced Research in Management and Social Sciences, 6(4), 182-199. http://www.indianjournals.com/ijor.aspx?target=ijor:ijarmss&volume=6&issue=4&article=011 Ramli, R.M. (2017). E-Government implementation challenges in Malaysia and South Korea: A comparative study. The Electronic Journal of Information Systems in Developing Countries, 80(1), 1-26. Ranada, Å. L., & Lidström, H. (2019). Satisfaction with assistive technology device in relation to the service delivery process—A systematic review. Assistive Technology, 31, 82 - 97. Rauschenberger, M., Cota, M., & Thomaschewski, R. (2018). Efficient measurement of the user experience of interactive products. How to use the user experience questionnaire (UEQ). Example: Spanish Language Version. International Journal of Artificial Intelligence and Interactive Multimedia, 2(1). http://dx.doi.org/10.9781/ijimai.2013.215 Reinartz, W., Haenlein, M., & Henseler, J. (2009). An empirical comparison of the efficacy of covariance-based and variance-based SEM. International Journal of Research in Marketing 26(4), 332-344. http://doi.org/10.1016/j.ijresmar.2009.08.001 Rigopoulou, I. D. (2017). An extended technology acceptance model for predicting smartphone adoption among young consumers in Greece. International Journal of Mobile Communications, 15(4), 372-387. https://doi.org/10.1504/IJMC.2017.084860 Rindfleisch, A., Malter, A. J., Ganesan, S., & Moorman, C. (2008). Cross-sectional versus longitudinal survey research: Concepts, findings, and guidelines. Journal of Marketing Research, 45(3), 261-279. https://doi.org/10.1509/jmkr.45.3.261 Ringle, C. M., Wende, S., & Becker, J. M. (2015). SmartPLS 3. SmartPLS GmbH. Ritchey, F. (2008). The statistical imagination: Elementary statistics for the social sciences, 2nd Ed. McGraw-Hill. Rodden, K., Hutchinson, H., & Fu, X. (2010). Measuring the user experience on a large scale: user-centered metrics for web applications [Paper presentation]. 28th International Conference on Human Factors in Computing Systems, CHI 2010, Atlanta, Georgia, USA Rodden, K., Hutchinson, H., & Fu, X. (2010). Measuring the user experience on a large scale: user-centered metrics for web applications [Paper presentation]. 28th International Conference on Human Factors in Computing Systems, CHI 2010, Atlanta, Georgia, USA Ronchi, A. M. (2019). e-Health: Background, Today’s Implementation and Future Trends. In A. M. Ronchi, e-Services (pp. 1-68). Springer. Rosen, P. A., & Sherman, P. (2017, October 5-9). Hedonic information systems: acceptance of social networking websites [Paper presentation]. AMCIS 2006—Americas Conference on Information Systems, Venice, Italy. Roy, S. (2017). Technological advancement and quality of life: An Indian scenario [Paper presentation]. 1st International conference on Quality of Life June 2016 Center for Quality, Faculty of Engineering, University of KragujevacAt, Serbia Ruangvanich, S., & Piriyasurawong, P. (2019, December). Key success of technology acceptance to develop mobile application [Paper presentation]. 7th International Conference on Information Technology: IoT and Smart City. https://dl.acm.org/doi/abs/10.1145/3377170.3377212 Ruangvanich, S., & Piriyasurawong, P. (2019, December). Key success of technology acceptance to develop mobile application [Paper presentation]. 7th International Conference on Information Technology: IoT and Smart City. https://dl.acm.org/doi/abs/10.1145/3377170.3377212 Sá, F., Rocha, Á, & Cota, M. (2016). Potential dimensions for a local e-government services quality model. Telematics and Informatics, 33(2), 270–276. doi:10.1016/j.tele.2015.08.005 Saha, P., Nath, A., Salehi-Sangari, E. (2010). Success of Government E-Service Delivery: Does Satisfaction Matter?. In: Wimmer, M.A., Chappelet, JL., Janssen, M., Scholl, H.J. (eds) Electronic Government. EGOV 2010. Lecture Notes in Computer Science, vol 6228. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-14799-9_18. Saleem, Z., & Rashid, K. (2011). Relationship between customer satisfaction and mobile banking adoption in Pakistan. International Journal of Trade, Economics and Finance, 2(6), 537. Salimon, M., Yusoff, R. & Sany, M. (2017). The mediating role of hedonic motivation on the relationship between adoption of e-banking and its determinants. International Journal of Bank Marketing. 35. http://doi.org/10.1108/IJBM-05-2016-0060 Salloum, S. A., Alhamad, A. Q. M., Al-Emran, M., Monem, A. A., &Shaalan, K. (2019). Exploring students’ acceptance of e-learning through the development of a comprehensive technology acceptance model. IEEE Access, 7, 128445-128462. Sangki, J. (2017). Vision of future e-government via new e-government maturity model: Based on Korea's e-government practices. Telecommunications Policy, 42, 860-871. Santa, R., MacDonald, J. B., & Ferrer, M. (2019). The role of trust in e-Government effectiveness, operational effectiveness and user satisfaction: Lessons from Saudi Arabia in e-G2B. Gov. Inf. Q., 36, 39-50. Sapta, B., & Subriadi, A. (2018). User experience on e-government online services: a case study on the Simpatika service application at the ministry of religious affairs of Indonesia. Journal of Information Technology and Computer Science. 3. 67. http://doi.org/10.25126/jitecs.20183152 Saraiva, M., Ayanoglu, H., & Özcan, B. (2019). Emotional design and human-robot interaction. In H. Ayanoglu, & E. Duarte, (Eds.), Emotional design in human-robot interaction: Theory, method and application (pp. 119-141). Springer, Cham Sarasati, R., & Madyatmadja, E. D. (2020, February). Evaluation of e-government LAKSA services to improve the interest of use of applications using Technology Acceptance Model (TAMM) [Paper presentation]. IOP Conference Series: Earth and Environmental Science, Solo, Indonesia, IOP Publishing. https://iopscience.iop.org/article/10.1088/1755-1315/426/1/012165/meta Satici, S. A., & Uysal, R. (2017). Psychological vulnerability and subjective happiness: The mediating role of hopelessness. Stress and Health. Advance online publication. https://doi.org/10.1002/smi.2685 Saunders, M., Lewis, P., &Thornhill, A. (2015). Research methods for business students. (7th Edn). FT Prentice Hall. Sauro, J. (2019). Should you love the heart framework? https://measuringu.com/heart-framework/ Savin-Baden, M., & Major, C. H. (2023). Qualitative research: The essential guide to theory and practice. Taylor & Francis. Schmitt, B. H. (2010). Customer experience management: A revolutionary approach to connecting with your customers. John Wiley & Sons. Schumacker, R. E., & Lomax, R. G. (2010). A beginner's guide to structural equation modeling(3rd ed.).Routledge/Taylor & Francis Group. Second Annual Market Review. TRA. Archived from Annual review -Final English - 11 May 2011(NZ).pdf the original (PDF) on 6 April 2012. {{cite web}}: Check |url= value (help) Seok, B., & Park, H. (2019). Structural relationships among customer delight, exercise commitment, and psychological happiness. Restaurant Business, 118(8), 275-280. Shah, A., Mahomed, A., Ali, R., Nerina, R., & Shi, R. (2019). The role of technology acceptance model on rhb mobile banking. International Journal of Scientific & Technology Research. 8. 493-495. Shah, S. K., & Corley, K. G. (2006). Building better theory by bridging the quantitative–qualitative divide. Journal of management studies, 43(8), 1821-1835. Shah, S. K., & Corley, K. G. (2006). Building better theory by bridging the quantitative–qualitative divide. Journal of management studies, 43(8), 1821-1835. Shailendra, Sing; Singh Karaulia (2011). “E-Governance: Information Security Issues”. International Conference on Computer Science and Information Technology (ICCSIT’2011). http://psrcentre.org/images/extraimages/1211468.pdf Shair, F., Shaorong, S., Kamran, H. W., Hussain, M. S., Nawaz, M. A., & Nguyen, V. C. (2021). Assessing the efficiency and total factor productivity growth of the banking industry: do environmental concerns matters? Environmental Science and Pollution Research, 1-17. doi: https://doi.org/10.1007/s11356-020-11938-y. Shamsi, R. S. H. A., Ameen, A. A., Isaac, O., Al-Shibami, A. H., & Khalifa, G. S. (2018). The impact of innovation and smart government on happiness: Proposing conceptual framework. International Journal of Management and Human Science, 2(2), 10-26. Shareef, M. A., Archer, N., & Dwivedi, Y. K. (2015). An empirical investigation of electronic government service quality: From the demand-side stakeholder perspective. Total Quality Management and Business Excellence, 26(3), 339–354. doi:10.1080/14783363.2013.832477 Sharma, H., & Aggarwal, A.G. (2019). Finding determinants of e-commerce success: a PLS-SEM approach. Journal of Advances in Management Research, 16, 453-471. Sharma, M., & Chaubey, D. S. (2014). An Empirical Study of Customer Experience and its Relationship with Customer Satisfaction towards the Services of Banking Sector. Journal of Marketing & Communication, 9(3), 18-27. Shi, M. & Yuan, H. (2019). Impact of e-commerce website usability on user satisfaction. Journal of Advanced Computational Intelligence and Intelligent Informatics. 23. 91-96. http://doi.org/10.20965/jaciii Siedlecki, S. L. (2020). Understanding descriptive research designs and methods. Clinical Nurse Specialist, 34(1), 8-12. Sigwejo, A., &Pather, S. (2016). A citizen-centric framework for assessing e- government effectiveness. The Electronic Journal of Information Systems in Developing Countries, 74(1), 1-27. https://doi.org/10.1002/j.1681-4835.2016.tb00542.x Simonofski, A., Snoeck, M., &Vanderose, B. (2019). Co-creating e-government services: An empirical analysis of participation methods in belgium. In Setting Foundations for the Creation of Public Value in Smart Cities (pp. 225-245). Springer, Cham. Sivarajah, U., Irani, Z., & Weerakkody, V. (2015). Evaluating the use and impact of Web 2.0 technologies in local government. Government Information Quarterly, 32(4), 473–487. doi:10.1016/j.giq.2015.06.004 Smith, D. A., & Langfield-Smith, K. M. (2004). Structural equation modeling in management accounting research: critical analysis and opportunities. Journal of Accounting Literature, 23, 49 - 86. Snyder, H. (2023). Designing the literature review for a strong contribution. Journal of Decision Systems, 1-8. Solinthone, P., & Rumyantseva, T. (2016). E-GOVERNMENT IMPLEMENTATION. 01066, 1–11. Speak, A., Escobedo, F. J., Russo, A., & Zerbe, S. (2018). Comparing convenience and probability sampling for urban ecology applications. Journal of Applied Ecology, 55(5), 2332-2342. Stefanovic, D., Marjanovic, U., Delic, M., Culibrk, D., & Lalic, B. (2017). Assessing the success of e-government systems: An employee perspective. Inf. Manag., 53, 717-726. Stefanovic, D., Milicevic, A., Havzi, S., Lolic, T., & Ivic, A. (2021, March 17-19). Information systems success models in the e-government: Context: A systematic literature review [Paper presentation]. 20th International Symposium Infoteh-Jahorina (INFOTEH), East Sarajevo, Bosnia and Herzegovina, IEEE. https://ieeexplore.ieee.org/abstract/document/9400653 Steinbach, M., & Süß, S. (2018). Administrators’ identities and strategies in the e-participation innovation process: A qualitative analysis of institutional logics and institutional work in German municipalities. Information Polity, 23(3), 281–305. doi:10.3233/IP-170037 Stone, M. (1974). Cross-validatory choice and assessment of statistical predictions. Journal of the royal statistical society: Series B (Methodological), 36(2), 111-133. https://doi.org/10.1111/j.2517-6161.1974.tb00994.x Sujono, I. (2019). E-government. http://doi.org/10.5281/zenodo.3397329 Sukmasetya, P. H., Santoso, B., & D. I. Sensuse (2018). Current e-government public service on user experience perspective in Indonesia [Paper presentation]. International Conference on Information Technology Systems and Innovation (ICITSI), Bandung - Padang, Indonesia. http://doi.org/10.1109/ICITSI.2018.8695962 Sulistyowati, W. A., Alrajawy, I., Yulianto, A., Isaac, O., & Ameen, A. (2020). Factors contributing to e-government adoption in Indonesia—An extended of technology acceptance model (TAMM) with trust: A conceptual framework [Paper presentation]. Intelligent Computing and Innovation on Data Science, Springer, Singapore. https://www.researchgate.net/profile/Suseendran-G/publication/341395364_Intelligent_Computing_and_Innovation_on_Data_Science_Proceedings_of_ICTIDS_2019_Proceedings_of_ICTIDS_2019/links/5ee61792299bf1faac55c60f/Intelligent-Computing-and-Innovation-on-Data-Science-Proceedings-of-ICTIDS-2019-Proceedings-of-ICTIDS-2019.pdf#page=650 Sun, P. L., Ku, C. Y., & Shih, D. H. (2015). An implementation framework for e-government 2.0. Telematics and Informatics, 32(3), 504–520. doi:10.1016/j.tele.2014.12.003 Suri, P. K. (2017). Measuring e-governance performance [Paper presentation]. Strategic Planning and Implementation of E-Governance. Singapore. Sutjahyo H. S., Keyie, P., Yulita, M.G.R., Molita, M., &Suroso, J.S. (2018). Factors affecting is success and technology acceptance: A case study. Journal of Theoretical and Applied Information Technology. 96. 6654-6664. Taherdoost, H. (2018). Development of an adoption model to assess user acceptance of e-service technology: E-Service Technology Acceptance Model. Behaviour& Information Technology, 37, 173 - 197. TAMM (2020a). About TAMM. https://www.TAMM.abudhabi/en/about-TAMM TAMM. (2020b). Digital services. https://www.TAMM.abudhabi/ar-AE/TAMM-centers-services Tandon, U., Kiran, R., & Sah, A. N. (2017). Customer satisfaction as mediator between website service quality and repurchase intention: An emerging economy case. Service Science, 9(2), 106-120. https://doi.org/10.1287/serv.2016.0159 Tandon, U., Kiran, R., &Sah, A. N. (2017). Customer satisfaction as mediator between website service quality and repurchase intention: An emerging economy case. Service Science, 9(2), 106-120. https://doi.org/10.1287/serv.2016.0159 Thabane, L., Ma, J., Chu, R., Cheng, J., Ismaila, A., Rios, L. P., & Goldsmith, C. H. (2010). A tutorial on pilot studies: the what, why and how. BMC Medical Research Methodology, 10(1), 1. The Cabinet, UAE. (2017). Smart government. Retrieved April 5, 2020, from http://www.uaecabinet.ae/en/details/prime-ministers-initiatives/smart-government The Global Information Technology Report 2010-2011 (PDF). World Economic Forum. The National. (2017, October 21). Sheikh Mohammed launches internet of things strategy. The National. https://www.thenational.ae/uae/government/sheikh-mohammed-launches-Internetof-things-strategy-in-dubai-1.669413 The National. (2019). First meeting of Abu Dhabi’s digital transition initiative gets under way. The National. https://www.thenational.ae/uae/government/first-meeting-of-abu-dhabi-s-digital-transition-initiative-gets-under-way-1.991945 The National. (2019). First meeting of Abu Dhabi’s digital transition initiative gets under way. https://www.thenational.ae/uae/government/first-meeting-of-abu-dhabi-s-digital-transition-initiative-gets-under-way-1.991945 The Official Portal of the UAE Technology (2018). Key sectors in science and Technology. https://u.ae/en/about-the-uae/science-and-technology/key-sectors-in-science-and-technology The Official Portal of the UAE Technology (2018). Key sectors in science and Technology. https://u.ae/en/about-the-uae/science-and-technology/key-sectors-in-science-and-technology The World Bank Group. (2018). Definition of e-government. http://go.worldbank.org/M1JHE0Z280 Tolbert, CJ, Mossberger, K (2006) The effects of e-government on trust and confidence in government. Public Administration Review 66(3): 354–369. Treagust, D. F., & Won, M. (2023). Paradigms in science education research. In Handbook of research on science education (pp. 3-27). Routledge. Tsai, C. I. (2018). 6. Hedonomics: why people do not buy what they enjoy the most. In D. Soberman, D. Soman, Flux (pp. 108-131). University of Toronto Press. https://www.degruyter.com/document/doi/10.3138/9781442698390-008/html Tu, Y., & Hsee, C. K. (2018). Hedonomics: On subtle yet significant determinants of happiness. In E. Diener, S. Oishi, & L. Tay (Eds.), Handbook of well-being. DEF Publishers. https://www.researchgate.net/profile/Yanping-Tu-2/publication/323304073_Hedonomics_On_Subtle_Yet_Significant_Determinants_of_Happiness/links/5a8cf149a6fdcc786eafe989/Hedonomics-On-Subtle-Yet-Significant-Determinants-of-Happiness.pdf Turan, F. M., Aikhuele, D. O., & Johan, K. (2017, November). Reliability information to support decision making for e-government projects. ICCIP '17. https://dl.acm.org/doi/abs/10.1145/3162957.3162991 Twizeyimana, J. D. (2017). User-centeredness and usability in e-government: a reflection on a case study in Rwanda. eGose '17. https://dl.acm.org/doi/abs/10.1145/3129757.3129786 Twizeyimana, J. D., & Andersson, A. (2019). The public value of E-Government: A literature review. Government Information Quarterly, 36, 167-178. Twizeyimana, J. D., & Andersson, A. (2019). The public value of e-government – A literature review. Government Information Quarterly, 36(2), 167–178. doi:10.1016/j.giq.2019.01.001 Twizeyimana, J. D., Larsson, H. & Grönlund, Å. (2018). E-government in Rwanda: Implementation, Challenges and Reflections. Electronic Journal of e-Government, 16(1), 19-31. Twizeyimana, R. (2019). E-Government and value creation in the context of developed countries. [Doctoral dissertation, Obero University]. https://www.diva-portal.org/smash/record.jsf?pid=diva2%3A1360880&dswid=4778 U.A.E (2019). UAE E-government development index (EGDI). https://u.ae/en/information-and-services/g2g-services/uae-e-government-development-index-egdi UAE Economy". government.ae. UAE Government Strategy 2011-2013". UAEcabinet.ae. Uchida, Y., & Oishi, S. (2016). The happiness of individuals and the collective. Japanese Psychological Research, 58(1), 125–141. http://doi.org/10.1111/jpr.12103 Ullah, A., Pinglu, C., Ullah, S., Abbas, H. S. M., & Khan, S. (2021). The role of e-governance in combating COVID-19 and promoting sustainable development: a comparative study of China and Pakistan. Chinese Political Science Review, 6(1), 86-118. https://doi.org/10.1007/s41111-020-00167-w United Nations, Department of Economic and Social Affairs (2012). “E-Government Survey 2012. E-Government for the People”. ISBN: 978-92-1-123190-8. United Nations. (2016). United Nations E-Government Survey: for the future we want. United Nations Department of Economic and Social Affairs. United Nations. (2018). United Nations e-government survey 2018. United Nations. Valle-Cruz, D. (2019). Public value of e-Government services through emerging technologies. International Journal of Public Sector Management, 32(5), 530-545. Valle-Cruz, D. (2019). Public value of e-Government services through emerging technologies. International Journal of Public Sector Management, 32(5), 530-545. Valtolina, S., Barricelli, B.R., Fogli, D., Colosio, S., &Testa, C. (2017). Public staff empowerment in e-government: a human work interaction design approach. IS-EUD. https://link.springer.com/chapter/10.1007/978-3-319-58735-6_9 Van Der Linden, J., Amadieu, F., Vayre, E., & Van De Leemput, C. (2019). User experience and social influence: a new perspective for ux theory. In A. Marcus & W. Wang (Éd.), design, user experience, and usability. Design philosophy and theory (pp. 98-112). Springer International Publishing. Van Wart, M., Roman, A., Wang, X., & Liu, C. (2017). Integrating ICT adoption issues into (e-)leadership theory. Telematics and Informatics, 34(2017), 527–237. doi:10.1016/j.tele.2016.11.003 Veeramootoo, N., Nunkoo, R., &Dwivedi, Y. K. (2018). What determines success of an e-government service? Validation of an integrative model of e-filing continuance usage. Government Information Quarterly, 35(2), 161-174. Venkatesh, V., & Bala, H. (2008). Technology acceptance model 3 and a research agenda on interventions. Decision Sciences, 39(2), 273-315. Venkatesh, V., & Davis, F. D. (2000). A theoretical extension of the technology acceptance model: four longitudinal field studies. Management Science, 46(2), 186-204. Venkatesh, V., &Bala, H. (2008). Technology acceptance model 3 and a research agenda on interventions. Decision Sciences, 39(2), 273-315. Verhoef, P. C., Lemon, K. N., Parasuraman, A., Roggeveen, A., Tsiros, M., &Schlesinger, L. A. (2009). Customer experience creation: Determinants, dynamics and management strategies. Journal of retailing, 85(1), 31-41. Verkijika, S.F. & Wet, L.D. (2018). A usability assessment of e-government websites in Sub-Saharan Africa. Int. J. Inf. Manag., 39, 20-29. Verma, R. (2018). E-Government and e-Governance. Invertis Journal of Science & Technology. 11. 112. http://doi.org/10.5958/2454-762X.2018.00014.8 Vicente, M., & Sussy, B. (2018). Determining aspects in the development of municipal e-government. In 2018 5th International Conference on eDemocracy and eGovernment, ICEDEG 2018 (pp. 158–165). IEEE. doi:10.1109/ICEDEG.2018.8372325. Voorhees, C. M., Fombelle, P., Grégoire, Y., Bone, S. A., Gustafsson, A., Sousa, R., & Walkowiak, T. (2017). Service encounters, experiences and the customer journey: Defining the field and a call to expand our lens. Journal of Business Research, 79, 269-280. https://doi.org/10.1016/j.jbusres.2017.04.014 Waghmare, C. (2020). Explore digital customer experience. Augmenting customer experience with sharepoint online. http://doi.org/10.1007/978-1-4842-5534-6_3 Waghmare, C. (2020). Explore Digital Customer Experience. In C. Waghmare, Augmenting Customer Experience with SharePoint Online (pp. 51-69). Apress. http://doi.org/10.1007/978-1-4842-5534-6_3 Waheduzzaman, W., & Miah, S. J. (2015). Readiness assessment of e-government: A developing country perspective. Transforming Government: People, Process and Policy, 9(4), 498–516. doi:10.1108/TG-05-2014-0018. Wallang M., (2018). Determinants that Influence Citizen's Usage of Different E-Government Services: A Malaysian Case Study Bachelor of Public Management (Hons), MSc. A thesis submitted for the degree of Doctor of Philosophy at The University of Queensland in 2018 School of Social Science Wang, C., Chu, S., & Chang, H. (2017). The moderating role of utilitarian/hedonic user motivation on user behavior towards web 2.0 applications. https://www.researchgate.net/profile/Seng_Cho_Chou/publication/255647592_THE_MODERATING_ROLE_OF_UTILITARIANHEDONIC_USER/links/54f00dac0cf25f74d72379f1/THE-MODERATING-ROLE-OF-UTILITARIAN-HEDONIC-USER.pdf Wangpipatwong, S., Chutimaskul, W., & Papasratorn, B. (2018). Understanding citizen's continuance intention to use e- government website: a composite view of technology acceptance model and computer self-efficacy. Electron Journal E-Govern. 6. Webb, D., & Wills, E. (2019). Subjective well-being and Security. http://doi.org/10.1007/978-94-007-2278-1 Weerakkody, V., El-Haddadeh, R., Sivarajah, U., Omar, A., & Molnar, A. (2019). A case analysis of E-government service delivery through a service chain dimension. Int. J. Inf. Manag., 47, 233-238. https://doi.org/10.1016/j.ijinfomgt.2018.11.001 Welch, EW, Hinnant, CC, Moon, MJ (2005) Linking citizen satisfaction with e-government and trust in government. Journal of Public Administration Research and Theory 15(3): 371–391. Williams, I. (2020). E-government, yesterday, today and in the future. Nova Science Publisher. Woiceshyn, J., & Daellenbach, U. (2018). Evaluating inductive vs deductive research in management studies. Qualitative Research in Organizations and Management: An International Journal. https://www.emerald.com/insight/content/doi/10.1108/QROM-06-2017-1538/full/html Woratschek, H., Horbel, C., & Popp, B. (2019). Determining customer satisfaction and loyalty from a value co-creation perspective. Service Industries Journal, 1-23. Woratschek, H., Horbel, C., & Popp, B. (2020). Determining customer satisfaction and loyalty from a value co-creation perspective. The Service Industries Journal, 40(11-12), 777-799. https://doi.org/10.1080/02642069.2019.1606213 Wulansari, A., & Subriadi, A.P. (2017). Developing citizen relationship management (cirm) oriented e-government maturity model. The Journal of Engineering, 3, 22-28. Wulansari, A., &Subriadi, A.P. (2017). Developing citizen relationship management (cirm) oriented e-government maturity model. The Journal of Engineering, 3, 22-28. http://dx.doi.org/10.12962/j23378557.v3i1.a2268 Xu, C., Ryan, S., Prybutok, V., & Wen, C. (2018) It is not for fun: An examination of social network site usage. Information Management, 49, 210–217. https://doi.org/10.1016/j.im.2012.05.001 Yaghi, A., & Al-Jenaibi, B. (2018). Organizational readiness for e-governance: A study of public agencies in the United Arab Emirates. South Asian Journal of Management, 24(1), 7–31. doi:10.1080/10999922.2017.1364947. Yalçin, I., & Malkoç, A. (2017). The relationship between meaning in life and subjective well-being: Forgiveness and hope as mediators. Journal of Happiness Studies, 16(4), 915–929. https://doi.org/10.1007/s10902-014-9540-5 Yu, Z., & Xiaozhi, Y. (2019). An extended technology acceptance model of a mobile learning technology. Computer Applications in Engineering Education. 27. http://doi.org/10.1002/cae.22111 Zaara, (2021). Abu Dhabi's E-Government Strategy. Abu Dhabi's E-Government Strategy | Commitbiz Zafiropoulos, K., Karavasilis, I., &Vrana, V. (2014). Exploring e-governance acceptance by primary and secondary education teachers in Greece. International Journal of Information Technology and Management, 13(4), 285-304. https://doi.org/10.1504/IJITM.2014.065629 Zahid, H., & Din, B. (2019). Determinants of intention to adopt e-government services in Pakistan: an imperative for sustainable development. Resources, 8, 128. http://doi.org/10.3390/resources8030128 Zarour, M., &Alharbi, M. (2017). User experience framework that combines aspects, dimensions, and measurement methods. International Journal of Knowledge Engineering, 3(2), 52–59. https://doi.org/10.1080/23311916.2017.1421006 Zhao, F., Naidu, S., & Wallis, J. (2019). An empirical study of e-government adoption in the United Arab Emirates: a social cognitive perspective. Information Polity, 24(1), 91-109. https://content.iospress.com/journals/information-polity Zhao, F., Naidu, S., & Wallis, J. (2019). An empirical study of e-government adoption in the United Arab Emirates: a social cognitive perspective. Information Polity, 24(1), 91-109. https://doi.org/10.3233/IP-180087 Zhao, Y., & Fan, B. (2018). Exploring open government data capacity of government agency: Based on the resource-based theory. Government Information Quarterly, 35(1), 1–12. doi:10.1016/j.giq.2018.01.002 Zhou, F., Ji, Y., & Jiao, R. J. (2020). Emotional Design. Human-Computer Interaction. https://arxiv.org/abs/2010.03046 Ziemba, E., Papaj, T., Zelazny, R., &Jadamus-Hacura, M. (2017). Factors influencing the success of e-government. Journal of Computer Information Systems, 56(2), 156-167.https://doi.org/10.1080/08874417.2016.1117378
|
This material may be protected under Copyright Act which governs the making of photocopies or reproductions of copyrighted materials. You may use the digitized material for private study, scholarship, or research. |