UPSI Digital Repository (UDRep)
Start | FAQ | About

QR Code Link :

Type :article
Subject :HF5601 Accounting
Main Author :Tan, Wei Mey
Additional Authors :Teoh, Kher Nee
Norazura Ahmad
Title :Analysing customers’ waiting time using discrete-event simulation: a case study in a university printing shop
Place of Production :Tanjong Malim
Publisher :Fakulti Sains dan Matematik
Year of Publication :2019
Corporate Name :Universiti Pendidikan Sultan Idris
PDF Full Text :Login required to access this item.

Abstract : Universiti Pendidikan Sultan Idris
This paper discusses the application of discrete-event simulation (DES) in modelling the waiting lines in a printing shop located in Universiti Utara Malaysia. The paper demonstrates the methodology used to develop the simulation model of the existing system. The developed model was run to further understand the state of operations in the printing shop. The developed model also facilitates experimenting for a possible alternative solution. The finding of this study has given insight to reduce the waiting time for a better service in the printing shop.

References

Agyei, W., Asare-Darko, C. & Odilon, F. (2015). Modeling and analysis of queuing systems in banks: A case study of Ghana Commercial Bank Ltd. Kumasi Main Branch. International Journal of Scientific & Technology Research, 4(7), 160-163.

Ahmad, N., Ghani, N., Kamil, A. A., Mat Tahar, R., & Teo, A. H. (2012). Evaluating emergency department resource capacity using simulation. Modern Applied Science, 6(11), 9-19.

Al-Matar, N. (2017). Theories and applications related to queuing systems. International Journal of Advances in Electronics and Computer Science, 4(2), 14-17.

Byeon, E. S. (2006). Simulation study of consolidated transportation. In Proc. of the 6th WSEAS International Conference on Simulation, Modeling and Optimization, 582-585.

Carson, J. S. (2002). Model verification and validation. Proceedings of the 2002 Winter Simulation Conference, Ed. by E. Yücesan et al. (San Diego, CA, 2002), pp. 52-58.

Chinwuko, C.E., Danial, E.C., Ugochukwu, O.P. & Obiafudo O. J. (2014). Analysis of a queuing system in an organization (a case study of First Bank PLC, Nigeria). American Journal of Engineering Research, 3(2), 63-72.

Eskandari, H., Riyahifard, M., Khosravi, S. & Geiger, C. D. (2011). Improving the emergency department performance using simulation and MCDM methods. Paper presented at the 2011 Winter Simulation

Conference, 11-14 December 2011, Grand Arizona Resort Phoenix, Arizona, 1211-1222. Retrieved fromIEEE Xplore Digital Library.

Guizzi, G., Murino, T., & Romano, E. (2009). A Discrete Event Simulation to model Passenger Flow in the Airport Terminal. Mathematical Methods and Applied Computing, 427–434.

Gumus, S., Bubou, G. M. & Oladeinde, M. H. (2017). Application of queuing theory to a fast food outfit: A study of Blue Meadows Restaurant. Independent Journal of Management and Production, 8(2), 441-458.

Harper, P. R. & Gramlin, H. M. (2003). Reduced outpatient waiting times with improved appointment scheduling: A simulation modeling approach. OR Spectrum, 25, 207-222.

Harper, P. R., & Shahani, A. K. (2002). Modelling for the planning and management of bed capacities in hospitals. Journal of the Operational Research Society, 53, 11-18.

Hsu, S. C. (2010). Determinants of passenger transfer waiting time at multi-modal connecting stations. Transportation Research Part E: Logistics and Transportation Review, 46(3), 404–413.

Kokkinou, A., & Cranage, D. A. (2013). Using self-service technology to reduce customer waiting times. International Journal of Hospitality Management, 33(1), 435–445.

Kumar, A. & Shim, S. J. (2010). Centralization of Intensive Care Units: Process reengineering in a hospital. International Journal of Engineering Business Management, 2(1), 35-40.

Mahapatra, S., Koellig, C., Patvivatsiri, L., Fraticelli, B., Eitel, D. & Grove, L. (2003). Pairing emergency severity index level triage data with computer aided system design to improve emergency department access and throughput. Proceedings of the 2003 Winter Simulation Conference. 2003. pp. 1917–1925.

Mat Tahar, R. (2006). A practical approach to computer simulation modelling. Serdang: Universiti Putra Malaysia Press.

Mustafee, N., Katsaliaki, K., & Taylor, S. J. E. (2010). Profiling literature in healthcare simulation. Simulation, 86(8-9), 543-558.

Nsude, F.I., Elem-Uche, O. & Uwabunkonye, B. (2017). Analysis of multiple-queue multiple-server queuing system: a case study of First Bank Nigeria Plc, Afikpo Branch. International Journal of Scientific & Engineering Research, 8(1), 1700-1709.

Patel, J.J., Chadhaury, R. M. & Patel, J. M. (2012). Queuing theory and its application at railway ticket window. Journal of Information, Knowledge and Research in Information Technology, 2(1), 99-112.

Pidd, M. (2004). Computer simulation in management science. England: John Wiley & Sons Ltd.

Render, B., Stair, R. M., Hanna, M. E. & Hale, T. S. (2015). Quantitative analysis for management (12th e.d.). England:Pearson Education Limited.

Sarkar, A., Mukhopadhyay, A. R., & Ghosh, S. K. (2011). Improvement of service quality by reducing waiting time for service. Simulation Modelling Practice and Theory, 19(7), 1689–1698.

Takakuwa, S., & Shiozaki, H. (2004). Functional Analysis for operating emergency department of a general hospital. Paper presented at the 2004 Winter Simulation Conference, 5-8 December 2004, Washington Hilton and Towers, Washington. Retrieved from IEEE Xplore Digital Library.

Trakoonsanti, L. (2016). A Process Simulation Model of Airline Passenger Check – In. Universal Journal of Management, 4(5), 265–276.

VanBerkel, P.T. & Blake, J. T. (2007). A comprehensive simulation for wait time reduction and capacity planning applied in general surgery. Health Care Manage Sci, 10, 373–385. doi:10.1007/s10729-007- 9035-6

Young, T. (2005). An agenda for healthcare and information simulation. Health Care Management Science, 8, 189-196.

 

 


This material may be protected under Copyright Act which governs the making of photocopies or reproductions of copyrighted materials.
You may use the digitized material for private study, scholarship, or research.

Back to previous page

Installed and configured by Bahagian Automasi, Perpustakaan Tuanku Bainun, Universiti Pendidikan Sultan Idris
If you have enquiries with this repository, kindly contact us at pustakasys@upsi.edu.my or Whatsapp +60163630263 (Office hours only)