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Abstract : Universiti Pendidikan Sultan Idris |
The objective of this study was to investigate the relationship between the quality of
service provided in Universiti Pendidikan Sultan Idris and international students’
satisfaction. A survey questionnaire research was used to collect data from 278
international students using purposive sampling techniques. Pearson moment
correlation coefficient was employed to determine the relationship between the quality
of services provided and international students’ satisfaction. The dimensions used for
quality of services are faculty support, administrative service, physical evidence,
language fluency, and academic service. Based on the correlation results, a positive
relationship was found between faculty support and international students’ satisfaction
with r = .71 significant at P < 0.05. The findings also showed the relationship between
administrative service and international students’ satisfaction with r = .64 and P < 0.05,
between physical evidence and international students with r = .69 and P < 0.05,
language fluency and international students with r = -.106 and P > 0.05 and academic
service and international students with r = .59 and P < 0.05. In conclusion, faculty
support, administrative service, physical evidence and academic service gives
satisfaction for international students in Universiti Pendidikan Sultan Idris, while
language fluency does not have a relationship with international students. The
implication of this study suggested that the university community should increase the
service to be given to international students in order to make their stay meaningful.
However, further investigation should be conducted into other factors that potentially
affect international students. |
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