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Type :thesis
Subject :HD Industries. Land use. Labor
Main Author :Rahman, Lutfor
Title :Investigating the relationship between the quality of services provided by Universiti Pendidikan Sultan Idris and international students satisfaction
Place of Production :Tanjong Malim
Publisher :Fakulti Pengurusan dan Ekonomi
Year of Publication :2021
Corporate Name :Universiti Pendidikan Sultan Idris
PDF Guest :Click to view PDF file

Abstract : Universiti Pendidikan Sultan Idris
The objective of this study was to investigate the relationship between the quality of service provided in Universiti Pendidikan Sultan Idris and international students’ satisfaction. A survey questionnaire research was used to collect data from 278 international students using purposive sampling techniques. Pearson moment correlation coefficient was employed to determine the relationship between the quality of services provided and international students’ satisfaction. The dimensions used for quality of services are faculty support, administrative service, physical evidence, language fluency, and academic service. Based on the correlation results, a positive relationship was found between faculty support and international students’ satisfaction with r = .71 significant at P < 0.05. The findings also showed the relationship between administrative service and international students’ satisfaction with r = .64 and P < 0.05, between physical evidence and international students with r = .69 and P < 0.05, language fluency and international students with r = -.106 and P > 0.05 and academic service and international students with r = .59 and P < 0.05. In conclusion, faculty support, administrative service, physical evidence and academic service gives satisfaction for international students in Universiti Pendidikan Sultan Idris, while language fluency does not have a relationship with international students. The implication of this study suggested that the university community should increase the service to be given to international students in order to make their stay meaningful. However, further investigation should be conducted into other factors that potentially affect international students.

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