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Type :article
Subject :HG Finance
ISSN :0264-2069
Main Author :Nor Asiah Omar
Additional Authors :Zuraidah Zainol
Title :Perceived retailer innovativeness and brand equity: mediation of consumer engagement
Place of Production :Tanjung Malim
Publisher :Fakulti Pengurusan dan Ekonomi
Year of Publication :2021
Notes :Service Industries Journal
Corporate Name :Universiti Pendidikan Sultan Idris
Web Link :Click to view web link
PDF Full Text :Login required to access this item.

Abstract : Universiti Pendidikan Sultan Idris
The relationship between customers and retailers is more complicated nowadays due to the sophisticated trends of the current service retail landscape and consumers? high expectations. This study investigates how perceived retailer innovativeness (PRI) influences consumer engagement (CE) and brand loyalty. Based on the wheel of retailing theory and signaling theory, we empirically analyzed these relationships based on 723 customers who patronize service retailers. The empirical findings suggest that product innovativeness has the strongest impact on CE, followed by service innovativeness and experience innovativeness. However, only product and experience innovativeness influence brand equity. Further results imply that CE not only contributes directly to the brand building, but also significantly mediates the relationship between product innovativeness?brand equity, service innovativeness-brand equity, and experience innovativeness-brand equity. The research adds new insights to the retail innovativeness literature and provides managers with new ways to customize SME retail services. ? 2018 Informa UK Limited, trading as Taylor & Francis Group.

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