UPSI Digital Repository (UDRep)
Start | FAQ | About

QR Code Link :

Type :article
Subject :H Social Sciences
ISSN :1555-1229
Main Author :Fadhil Sally
Additional Authors :Ramlee Ismail
Title :The influence of soft skills on employability: a case study on technology industry sector in Malaysia
Place of Production :Tanjung Malim
Publisher :Fakulti Pengurusan dan Ekonomi
Year of Publication :2021
Notes :Interdisciplinary Journal of Information, Knowledge, and Management
Corporate Name :Universiti Pendidikan Sultan Idris
Web Link :Click to view web link
PDF Full Text :Login required to access this item.

Abstract : Universiti Pendidikan Sultan Idris
Aim/Purpose This research investigates the influence of soft skills on graduates? employability in the technology industry, using the technology industry sector in Malaysia as a case. Background Organizations are looking for appropriate mechanisms to hire qualified employees with strong soft skills and hard skills. This requires that job candidates possess a set of qualifications and skills which impact their employability. Methodology Fuzzy Delphi analysis was conducted as preliminary study to identify the critical soft skills required by technology industry sector. The preliminary study produced ten critical soft skills to form a conceptual model of their influence on employability. Then, an online questionnaire survey was distributed in two industry companies in Malaysia to collect research data, and regression analysis was conducted to validate the conceptual model. Contribution This research focuses on the influence of soft skills on graduate employability in the technology industry sector, since the selection of the best candidate in the industry will improve employee performance and lead to business success. Findings The results of regression analysis confirmed that Communication skills, Attitude, Integrity, Learnability, Motivation, and Teamwork are significantly correlated with employability, which means that these soft skills are the critical factors for employability in Malaysian technology companies. Recommendations The model proposed in this article can be used by employers to give better as-for Practitioners sessment of candidates? compatibility with the jobs available. Impact on Society This research highlights the critical soft skills required by technology industry sector, which will reduce the unemployment percentages among graduates. Future Research More studies are required to examine the soft skills found in the literature and to define the most important skills from a general perspective of the industry. Future research should assess the moderating role of other variables, such as skills gap, employee performance, and employee knowledge. Furthermore, it is recommended to conduct similar studies of soft skills for employability in other countries. ? 2021 Informing Science Institute. All rights reserved.

References

(0000). Information Technology and Communication Satellite Account 2019, Retrieved from www.scopus.com

(2000). OECD Economic Surveys: Russian Federation, Retrieved from www.scopus.com

(2014). The Truth about Trust: Honesty and Integrity at Work, Retrieved from www.scopus.com

(2018). Industry 4WRD: National Policy on Industry 4.0, Retrieved from www.scopus.com

Abelha, M., Fernandes, S., Mesquita, D., Seabra, F., & Ferreira-Oliveira, A. T. (2020). Graduate employability and competence development in higher education-A systematic literature review using PRISMA. Sustainability (Switzerland), 12(15) doi:10.3390/SU12155900

Adnan, A. H. M., Ramalingam, S., Ilias, N., & Tahir, T. M. (2014). Acquiring and practicing soft skills: A survey of technical-technological undergraduates at a malaysian tertiary institution. Procedia - Social and Behavioral Sciences, 123, 82-89. Retrieved from www.scopus.com

Adnan, Y. M., Daud, M. N., Alias, A., & Razali, M. N. (2017). Importance of soft skills for graduates in the real estate programmes in malaysia. Journal of Surveying, Construction and Property, 3(2), 1-13. Retrieved from www.scopus.com

Ajit, V., & Deshmukh, P. (2013). Factors impacting employability skills of engineers. International Journal of Science and Research (IJSR), 2(4), 30-32. Retrieved from www.scopus.com

Akoum, I. (2016). Research, development and innovation in malaysia: Elements of an effective growth model. Asian Econ.Financ.Rev., 6(7), 390-403. Retrieved from www.scopus.com

Alqudah, M. K., Osman, A., & Safizal, M. A. (2014). Critical success factors of organizational performance: A study of small and medium enterprises in jordan. IOSR Journal of Humanities and Social Science, 19(6), 53-57. Retrieved from www.scopus.com

Balcar, J. (2016). Is it better to invest in hard or soft skills? Economic and Labour Relations Review, 27(4), 453-470. doi:10.1177/1035304616674613

Becker, G. S. (1964). Human Capital: A Theoretical and Empirical Analysis, with Special Reference to Education, Retrieved from www.scopus.com

Boe, T. A. (2002). Gaining and/or Maintaining Employee Trust within Service Organizations, Retrieved from www.scopus.com

Bridgstock, R. (2009). The graduate attributes we've overlooked: Enhancing graduate employability through career management skills. Higher Education Research and Development, 28(1), 31-44. doi:10.1080/07294360802444347

Brown, J. D. (2002). The cronbach alpha reliability estimate. Shiken: JALT Testing & Evaluation SIG Newsletter, 6(1), 17-19. Retrieved from www.scopus.com

Brown, P., Hesketh, A., & Williams, S. (2003). Employability in a knowledge-driven economy. Journal of Education and Work, 16(2), 107-126. Retrieved from www.scopus.com

Caggiano, V., Schleutker, K., Petrone, L., & González-Bernal, J. (2020). Towards identifying the soft skills needed in curricula: Finnish and italian students' self-evaluations indicate differences between groups. Sustainability (Switzerland), 12(10) doi:10.3390/SU12104031

Carver, C. S., & Scheier, M. F. (1982). Control theory: A useful conceptual framework for personality-social, clinical, and health psychology. Psychological Bulletin, 92(1), 111-135. doi:10.1037/0033-2909.92.1.111

Chan, F., Lee, G. K., Lee, E. -., Kubota, C., & Allen, C. A. (2007). Structural equation modeling in rehabilitation counseling research. Rehabilitation Counseling Bulletin, 51(1), 44-57. doi:10.1177/00343552070510010701

Chang, P., & Hsu, C. (2011). An assessment model for hydrogen fuel cell applications : Fuzzy delphi approach. International Journal of Social Science and Humanity, 1(3), 218-223. Retrieved from www.scopus.com

Chen, C. -. (2000). Extensions of the TOPSIS for group decision-making under fuzzy environment. Fuzzy Sets and Systems, 114(1), 1-9. doi:10.1016/S0165-0114(97)00377-1

Cheng, C. -., & Lin, Y. (2002). Evaluating the best main battle tank using fuzzy decision theory with linguistic criteria evaluation. European Journal of Operational Research, 142(1), 174-186. doi:10.1016/S0377-2217(01)00280-6

Chu, H. -., & Hwang, G. -. (2008). A delphi-based approach to developing expert systems with the cooperation of multiple experts. Expert Systems with Applications, 34(4), 2826-2840. doi:10.1016/j.eswa.2007.05.034

Cimatti, B. (2016). Definition, development, assessment of soft skills and their role for the quality of organizations and enterprises. International Journal for Quality Research, 10(1), 97-130. doi:10.18421/IJQR10.01-05

Clarke, M. (2018). Rethinking graduate employability: The role of capital, individual attributes and context. Studies in Higher Education, 43(11), 1923-1937. doi:10.1080/03075079.2017.1294152

Connelly, L. M. (2008). Pilot studies. Medsurg Nursing : Official Journal of the Academy of Medical-Surgical Nurses, 17(6), 411-412. Retrieved from www.scopus.com

Considine, J., Botti, M., & Thomas, S. (2005). Design, format, validity and reliability of multiple choice questions for use in nursing research and education. Collegian (Royal College of Nursing, Australia), 12(1), 19-24. doi:10.1016/S1322-7696(08)60478-3

Crawford, S. L. (2006). Correlation and regression. Circulation, 114(19), 2083-2088. doi:10.1161/CIRCULATIONAHA.105.586495

Cronbach, L. J. (1946). Response sets and test validity. Educational and Psychological Measurement, 6(4), 475-494. doi:10.1177/001316444600600405

Dall’Amico, E., & Verona, S. (2015). Cross-Country Survey on Soft Skills mostly Required by Companies to medium/high Skilled Migrants.Methodological Approach for a Common Framework of Soft Skills at Work, Retrieved from www.scopus.com

Delbecq, A. L., Van de Ven, A. H., & Gustafson, D. H. (1975). Group Techniques for Program Planning: A Guide to Nominal Group and Delphi Processes, Retrieved from www.scopus.com

Dillahunt, T. R., Ng, S., Fiesta, M., & Wang, Z. (2016). Do massive open online course platforms support employability. Paper presented at the Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW, , 27 233-244. doi:10.1145/2818048.2819924 Retrieved from www.scopus.com

Drost, E. A. (2011). Validity and reliability in social science research. Education Research and Perspectives, 38(1), 105-123. Retrieved from www.scopus.com

Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(FEBRUARY), 39-50. Retrieved from www.scopus.com

Gibb, S. (2014). Soft skills assessment: Theory development and the research agenda. International Journal of Lifelong Education, 33(4), 455-471. doi:10.1080/02601370.2013.867546

Habibi, A., Jahantigh, F. F., & Sarafrazi, A. (2015). Fuzzy delphi technique for forecasting and screening items. Asian Journal of Research in Business Economics and Management, 5(2), 130-143. Retrieved from www.scopus.com

Hair Jr., J. F., Sarstedt, M., Hopkins, L., & Kuppelwieser, V. G. (2014). Partial least squares structural equation modeling (PLS-SEM): An emerging tool in business research. European Business Review, 26(2), 106-121. doi:10.1108/EBR-10-2013-0128

Hairi, F., Toee, A., Nazuir, M., & Razzaly, W. (2011). Wahid razzaly. employers’ perception on soft skills of graduates: A study of intel elite soft skill training. International Conference on Teaching & Learning in Higher Education, , 1-8. Retrieved from www.scopus.com

Hamid, M. S. A., Islam, R., & Hazilah Abd Manaf, N. (2014). Employability skills development approaches: An application of the analytic network process. Asian Academy of Management Journal, 19(1), 93-111. Retrieved from www.scopus.com

Hassan, C. N. (2015). An Evaluation of Soft Skills Development of a Degree Programme in a Public Higher Education Institution, Retrieved from www.scopus.com

Hatcher, M. (1994). Voting and priorities in health care decision making, portrayed through a group decision support system, using analytic hierarchy process. Journal of Medical Systems, 18(5), 267-288. doi:10.1007/BF00996606

Helmer, O. (1967). Analysis of the future: The delphi method. Analysis of the Future: The Delphi Method, Retrieved from www.scopus.com

Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115-135. doi:10.1007/s11747-014-0403-8

Hoch, J. E. (2013). Shared leadership and innovation: The role of vertical leadership and employee integrity. Journal of Business and Psychology, 28(2), 159-174. doi:10.1007/s10869-012-9273-6

Ishak, A. H., Osman, M. R., & Din, G. (2015). Expert consensus on dimensions of islamic values in quality management practice: Analysis of fuzzy delphi method. Turkish Online Journal of Educational Technology, 2015, 273-279. Retrieved from www.scopus.com

Ishak, S. M. (2017). Influence of Knowledge, Attitude, and Skill of Good Agriculture Practice on Oil Palm Production in Seedling Assistance Scheme in Malaysia, Retrieved from www.scopus.com

Ishikawa, A., Amagasa, M., Shiga, T., Tomizawa, G., Tatsuta, R., & Mieno, H. (1993). The max-min delphi method and fuzzy delphi method via fuzzy integration. Fuzzy Sets and Systems, 55(3), 241-253. doi:10.1016/0165-0114(93)90251-C

Jackson, D. N. (1976). Jackson Personality Inventory Manual, Retrieved from www.scopus.com

Jonck, P. (2014). A human capital evaluation of graduates from the faculty of management sciences employability skills in south africa. Academic Journal of Interdisciplinary Studies, 3(6), 265-274. Retrieved from www.scopus.com

Joshi, A., Kale, S., Chandel, S., & Pal, D. K. (2015). Likert scale: Explored and explained. Br J Appl Sci Technol, 7(4), 396-403. Retrieved from www.scopus.com

Karl, J. (2012). Metodologi penelitian: Metodologi penelitian model prakatis penelitian kuantitatif dan kualitatif. The National Graduate Employability Blueprint 2012-2017, Retrieved from www.scopus.com

Kenayathulla, H. B., Ahmad, N. A., & Idris, A. R. (2019). Gaps between competence and importance of employability skills: Evidence from malaysia. Higher Education Evaluation and Development, 13(2), 97-112. Retrieved from www.scopus.com

Magnússon, Ó. Ö. (2017). Self-Reported Honesty and Measured Trust: An Experiment in Comparing Head Teachers’ Self-Reported Honesty and Trust as Measured in Job Satisfaction Survey in Compulsory Schools in Reykjavík, Iceland, Retrieved from www.scopus.com

Manakandan, S. K., Ismai, R., Jamil, M. R. M., & Ragunath, P. (2017). Pesticide applicators questionnaire content validation: A fuzzy delphi method. Medical Journal of Malaysia, 72(4), 228-235. Retrieved from www.scopus.com

Martin Sanchis, R. (2017). Internationally Orientated Higher Education Institutions & Graduate Employability, Retrieved from www.scopus.com

McLean, M., Abbas, A., & Ashwin, P. (2012). Pedagogic quality and inequality in undergraduate degrees. Paper Presented at “International Research Seminar: Higher Education and Development”, Retrieved from www.scopus.com

Mercer, S. L., Green, L. W., & Cargo, M. (2008). Appendix C: Reliability-tested guidelines for assessing participatory research projects. Community-Based Participatory Research for Health: From Process to Outcomes, , 407-418. Retrieved from www.scopus.com

Mohr, P., & Seymore, R. (2012). Understanding Micro-Economics, Retrieved from www.scopus.com

Murry, J. W., & Hammons, J. O. (1995). Delphi: A versatile methodology for conducting qualitative research. Review of Higher Education, 18(4), 423-436. Retrieved from www.scopus.com

Nesaratnam, S., Salleh, W. H. W., Von Foo, Y., Hisham, W. M. W. S. W., Perdagangan, P., Damansara, P., & Jaya, P. (2020). Enhancing english proficiency and communication skills among malaysian graduates through training and coaching. International Journal of Learning and Development, 10(4), 1-21. Retrieved from www.scopus.com

Nizam, S., & Badri, M. (2013). Enhancing Individual Employability Skills: A Case Study of Universiti Teknologi MARA Pahang, Retrieved from www.scopus.com

Norizan, M., Siti Nurul, H., Mohamed Omar, H., & Latif, M. H. (2018). Soft skills assessment between diploma and degree students during industrial training: An industry’s observation. International Journal of Engineering & Technology, 7(4), 186-190. Retrieved from www.scopus.com

Ooi, K., & Ting, S. (2017). Employers’ emphasis on technical skills and soft skills in job advertisements. The English Teacher, 44(1), 12. Retrieved from www.scopus.com

Paranjape, M. S. (2007). Determinants of employability of graduates: A case study of university of mumbai. Indian Journal of Labour Economics, 50(2), 331-346. Retrieved from www.scopus.com

Park, Y. (2020). The effects of leader-member exchange and employee learning on perceived employability. International Journal of Training and Development, 24(2), 105-117. doi:10.1111/ijtd.12174

Rahim, N. A. A. B. A., Omar, K. B., & Kamaruddin, S. N. A. A. B. (2020). Integrity and employee job performance. Journal of Critical Reviews, 7(16), 517-521. doi:10.31838/jcr.07.16.62

Rahman, N. A. A., Tan, K. L., & Lim, C. K. (2017). Predictive analysis and data mining among the employment of fresh graduate students in HEI. Paper presented at the AIP Conference Proceedings, , 1891 doi:10.1063/1.5005340 Retrieved from www.scopus.com

Rahmat, N., Ayub, A. R., & Buntat, Y. (2016). Employability skills constructs as job performance predictors for malaysian polytechnic graduates: A qualitative study. Geografia: Malaysian Journal of Society and Space, 12(3), 154-167. Retrieved from www.scopus.com

Raja, S., Imaizumi, S., Kelly, T., Narimatsu, J., & Paradi-Guilford, C. (2013). Connecting to Work: How Information and Communication Technologies could Help Expand Employment Opportunities, Retrieved from www.scopus.com

Ramayah, T., Yeap, J. A., Ahmad, N. H., Halim, H. A., & Rahman, S. A. (2017). Testing a confirmatory model of facebook usage in SmartPLS using consistent PLS. International Journal of Business and Innovation, 3(2), 1-14. Retrieved from www.scopus.com

Ramlee, I., & Marinah, A. (2013). Estimating the returns of self-employed and salaried workers in malaysia. Journal of Contemporary Issues Thought, 3, 26-36. Retrieved from www.scopus.com

Razali, F., Manaf, U. K. A., & Ayub, A. F. M. (2020). STEM education in malaysia towards developing a human capital through motivating science subject. International Journal of Learning, Teaching and Educational Research, 19(5), 411-422. doi:10.26803/IJLTER.19.5.25

Ringle, C. M., Wende, S., & Will, A. (2005). SmartPLS 2.0 (M3) Beta, Retrieved from www.scopus.com

Robles, M. M. (2012). Executive perceptions of the top 10 soft skills needed in today's workplace. Business Communication Quarterly, 75(4), 453-465. doi:10.1177/1080569912460400

Rothwell, A., & Arnold, J. (2007). Self-perceived employability: Development and validation of a scale. Personnel Review, 36(1), 23-41. doi:10.1108/00483480710716704

Rowe, G., & Wright, G. (1999). The delphi technique as a forecasting tool: Issues and analysis. International Journal of Forecasting, 15(4), 353-375. doi:10.1016/S0169-2070(99)00018-7

Seetha, N. (2014). Are soft skills important in the workplace? A preliminary investigation in malaysia. International Journal of Academic Research in Business and Social Sciences, 4(4), 44-56. Retrieved from www.scopus.com

Sekaran, U. (1992). Research Methods for Business, Retrieved from www.scopus.com

Shariffah, B. S. A. (2013). Soft skills level of malaysian students at a tertiary institution: A comparative case study based on gender, area of residence and type of schools. International Journal of Asian Social Science, 3(9), 1929-1937. Retrieved from www.scopus.com

Van Der Heijde, C. M., & Van Der Heijden, B. I. J. M. (2006). A competence-based and multidimensional operationalization and measurement of employability. Human Resource Management, 45(3), 449-476. doi:10.1002/hrm.20119


This material may be protected under Copyright Act which governs the making of photocopies or reproductions of copyrighted materials.
You may use the digitized material for private study, scholarship, or research.

Back to previous page

Installed and configured by Bahagian Automasi, Perpustakaan Tuanku Bainun, Universiti Pendidikan Sultan Idris
If you have enquiries with this repository, kindly contact us at pustakasys@upsi.edu.my or Whatsapp +60163630263 (Office hours only)