UPSI Digital Repository (UDRep)
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Abstract : Universiti Pendidikan Sultan Idris |
Management Information Systems (MIS) play a vital role in the success and
performance of organizations. Information is essential for organizations to develop. Although
extensive literature is available on the effectiveness of MIS to enhance organizational
performance, it is unclear which MIS indicators can be linked with organizational performance.
Thus, to fill this gap, this study investigated the effect of MIS indicators on organizational
performance in Missan Oil Company in Iraq. In addition, the study identified the mediating role of
Total Quality Management (TQM) between MIS indicators and organizational performance. A
quantitative approach using Structural Equation Modeling (SEM) as a research design. A study sample
of
250 managers (low, middle and high level) using simple random sampling was related. After screening
the initial data, 201 questionnaires were utilized for the final data analysis. SEM was used to
analyze the data. Findings revealed that MIS indicators, namely net benefits (β = 0.20, p > 0.05),
information quality (β = 0.13, p > 0.05), and user satisfaction (β = 0.13, p > 0.05) had positive
effects on organizational performance. Meanwhile, TQM fully mediated the relationship among system
quality (p.bootstrap = 0.013), information quality (p.bootstrap = 0.001), use of system
(p.bootstrap = 0.001), and organizational performance. Furthermore, TQM partially mediated the
relationship among user satisfaction (p.bootstrap = 0.001), net benefits (p.bootstrap = 0.001), and
organizational performance. In conclusion, MIS indicators play an important role in increasing
organizational performance, and TQM serves as an influential mediator in the relationship between
MIS indicators and organizational performance. Clearly, these findings have the potential to guide
the Iraqi oil sector to focus on the appropriate MIS indicators that enhance its
organizational performance.
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