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Type :thesis
Subject :HD Industries. Land use. Labor
Main Author :Azeez, Reyath Thea
Title :The mediating effect of total quality management on the relationship between management information system and organizational performance
Place of Production :Tanjong Malim
Publisher :Fakulti Pengurusan dan Ekonomi
Year of Publication :2020
Notes :with cd
Corporate Name :Universiti Pendidikan Sultan Idris
PDF Guest :Click to view PDF file

Abstract : Universiti Pendidikan Sultan Idris
Management Information Systems (MIS) play a vital role in the success and performance of organizations. Information is essential for organizations to develop. Although  extensive literature is available on the effectiveness of MIS to enhance organizational  performance, it is unclear which MIS indicators can be linked with organizational performance.  Thus, to fill this gap, this study investigated the effect of MIS indicators on organizational  performance in Missan Oil Company in Iraq. In addition, the study identified the mediating role of  Total Quality Management (TQM) between MIS indicators and organizational performance. A  quantitative approach using Structural Equation Modeling (SEM) as a research design. A study sample  of 250 managers (low, middle and high level) using simple random sampling was related. After screening  the initial data, 201 questionnaires were utilized for the final data analysis. SEM was used to  analyze the data. Findings revealed that MIS indicators, namely net benefits (β = 0.20, p > 0.05),  information quality (β = 0.13, p > 0.05), and user satisfaction (β = 0.13, p > 0.05) had positive  effects on organizational performance. Meanwhile, TQM fully mediated the relationship among system  quality (p.bootstrap = 0.013), information quality (p.bootstrap = 0.001), use of system  (p.bootstrap = 0.001), and organizational performance. Furthermore, TQM partially mediated the  relationship among user satisfaction (p.bootstrap = 0.001), net benefits (p.bootstrap = 0.001), and  organizational performance. In conclusion, MIS indicators play an important role in increasing  organizational performance, and TQM serves as an influential mediator in the relationship between  MIS indicators and organizational performance. Clearly, these findings have the potential to guide  the Iraqi oil sector to focus on the appropriate MIS indicators that enhance its organizational performance.  

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