This study aimed to determine the impacts of the quality customer service dimensions, namely service standardization, customer loyalty, service fairness, customer equity and employee training, on the organizational performance at Abu Dhabi Distribution Company (ADDC). This study adopted a quantitative approach. Data were collected from a sample of 385 respondents, who are the customers of ADDC. Data were collected using a questionnaire as an instrument. Data collected were analyzed using descriptive analysis and multiple linear regression analysis. The findingss showed a significant and positive effect of customer loyalty (β=0.107, p=0.037) and customer equity (β=0.181, p=0.000) on organizational performance at the significance level of 0.05. In conclusion, customer loyalty and customer equity are important dimensions to ensure quality customer service and consequently improve organizational performance. In implication, the findingss provide that to improve the organizatio.....

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This study was conducted to analyze the problems in the mastery of reading skills among students at Tongxin Arabic College of Ningxia in China and the recommended solutions. A total of 100 students and 12 teachers at Tongxin Arabic College of Ningxia were selected as the study sample. Questionnaire, interview and observation instruments were used for data collection purposes. The data obtained were analyzed using Statistical Package for the Social Science (SPSS) version 26. The quantitative data were analyzed using a simple descriptive method and reported in frequency and percentage. The findings from the questionnaire instrument showed that 75% of the students were having problems in mastering Arabic reading skills well. In addition, through observation and interview protocols, the data demonstrated that there were three factors that could influence the mastery of reading skills among students, namely self-motivation; learning and teaching strategies; and the size of vocabu.....

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Kajian ini bertujuan membangun dan menilai kebolehgunaan modul Pembelajaran Berasaskan Masalah (PBM) untuk meningkatkan kemahiran menaakul matematik dalam kalangan murid tahun lima. Pembangunan modul adalah berdasarkan model ADDIE dan telah melalui proses tiga pusingan Teknik Delphi bersama dengan 10 orang panel pakar. Kajian juga menilai kebolehgunaan modul PBM untuk meningkatkan kemahiran menaakul matematik dalam kalangan murid tahun lima. Penilaian kebolehgunaan modul PBM adalah berpandukan Model Penilaian Kirkpatrick yang merangkumi empat tahap penilaian, iaitu tahap reaksi, tahap pembelajaran, tahap tingkah laku, dan tahap hasil. Pendekatan kuantitatif dengan kaedah reka bentuk dan pembangunan (DDR) digunakan dalam kajian ini. Pemilihan sampel kajian dijalankan secara persampelan bertujuan melibatkan 60 orang murid tahun lima dan 100 orang guru matematik tahun lima di Daerah Kerian, Perak. Instrumen kajian yang digunakan ialah soal selidik dan ujian bertulis. Soal seli.....

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An application of chemical fertilizers to enhance crop yields by increasing the availability of nutrient has been raised in agriculture sector but excessive consumption of chemical fertilizers recently causing serious environmental problems. Therefore, the objectives of this study were to determine the effects of different liquid organic fertilizers and boron (B) application on growth and yield of tomato in soil and soilless media. There were 2 main experiments in this study. In Preliminary Experiment, there were 16 treatments with 5 replications, including controls, liquid organic fertilizers (fish amino acid [FAA] and shrimp extract [SE]) and B application. In Experiment 2, there were 6 treatments with 4 replications were chosen from the previous experiment. The experiment was designed in a factorial RCBD and data were analyzed by using ANOVA, SPSS software and the differences between treatments mean were compared using Tukey HSD test with significant level (P..

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Dalam era teknologi kini, penggunaan video animasi semakin mendapat tempat sebagai alat bantu penyampaian ilmu dalam dunia pendidikan, terutamanya untuk mata pelajaran Sejarah dijadikan sebagai mata pelajaran wajib lulus dalam peperiksaan SPM. Namun, tiada sebarang garis panduan untuk pembangunan video animasi sebagai bahan bantu mengajar (BBM) bagi mata pelajaran berkenaan buat ketika ini. Maka, kajian ini dijalankan untuk membangunkan satu garis panduan pembangunan video animasi bagi mata pelajaran Sejarah Tingkatan lima. Pendekatan DDR digunakan dalam kajian ini yang melibatkan tiga fasa, iaitu fasa analisis keperluan, fasa reka bentuk dan pembangunan, dan fasa penilaian, yang melibatkan satu panel pakar yang mempunyai kepakaran dalam bidang multimedia dan pendidikan sejarah. Dapatan fasa pertama kajian berdasarkan kaedah temu bual dengan lima (5) orang pakar menunjukkan terdapat keperluan untuk garis panduan pembangunan video animasi bagi mata pelajaran berkenaan dengan.....

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Around 1.3 billion tons of the total food production and land that also use to produce food is 0.9 million hectares was wasted every year. This is become a problem that has not yet been resolved. One of the way to reduce food waste is covert into fertilizer. Therefore, the purpose of this study to examine knowledge, attitude and perceive behavior towards small scale farmers’ inattention in applying food waste as fertilizer by adopting Theory Planned Behavior and Knowledge Attitude Practice Model. A field of survey was used; out of 450 survey distributed, only 370 small scale farmers responded to the questionnaire, were identified using purposive sampling and analysed through SPSS, IBM-AMOS and PLSSEM. The result found that the fitness indices met the acceptance level using Modification Indices (MI) (CFI= 0.933; TLI=0.908; RMSEA=0.08). Result indicated that the initial model was partially supported where attitude, subjective norm and behavior were significantly predicted fa.....

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Tujuan kajian dijalankan adalah untuk mengkaji hubungan antara nilai-nilai murni KBSM dengan tingkah laku agresif dalam kalangan pelajar SMK Sungai Ranggam, Kg. Gajah. Sampel kajian terdiri daripada 50 orang pelajar tingkatan satu hingga tingkatan lima yang mempunyai rekod masalah disiplin. Data kajian diperoleh menggunakan dua set soal selidik iaitu set soal selidik nilai-nilai murni KBSM dan set soal selidik Aggression Ouestionnaire. Data yang diperoleh dianalisis menggunakan perisian Statistical Packages For Social Science (SPSS). Ujian korelasi Pearson digunakan bagi melihat hubungan antara nilai-nilai murni KJBSM dengan tingkah laku agresif dalam kalangan pelajar sekolah menengah. Analisis statistik deskriptif digunakan untuk menghuraikan min, sisihan piawai dan peratus untuk memperihalkan item-item dalam dapatan kajian yang dijalankan. Dapatan kajian menunjukkan bahawa terdapat hubungan yang signifikan antara nilai-nilai murni KBSM dengan tingkah laku agresif dalam ka.....

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Higher education academics are lacking the knowledge on how to implement Design Thinking for transdisciplinary design studies that would produce Fourth Industrial Revolution Workforce Skills (4IRSkills), due to the sparsity in literature and implementation guidelines. This research aims to develop a Teaching and Learning Framework (TLF) for transdisciplinary design studies with a desktop-based Virtual Reality Learning Environment (VRLE) simulation of studio-based learning. The TLF builds on Selander’s Learning Design Sequence (LDS) with the embedded Design Thinking process complemented with social constructivist pedagogies of project-based and situated studio-based learning. The study employed a sequential explanatory mixed-method approach with triangulation protocols to examine the effectiveness of the TLF with VRLE on 30 undergraduate transdisciplinary students. A quasiexperiment was conducted on a control and treatment group over two different fully online academic sem.....

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The purpose of this study was to investigate the relationship between need-supportive coaching behaviour, self-efficacy, subjective task value, goal orientation and engagement among Chinese high school football players, and the mediating role of selfefficacy, subjective task value, and goal orientation in the relationship between needsupportive coaching behaviour and athlete engagement, to better understand the determinants and mechanisms of athlete engagement. Participants were 385 Chinese high school football players (228 boys; 157 girls; Mage = 16.07 years; SD = 1.15; range = 14-19 years) on 20 teams from 45 high schools using a proportional stratified random sampling method. They completed a set of previously validated questionnaires, including the Interpersonal Behaviours Questionnaire (IBQ), Self-efficacy Questionnaire for Soccer (SEQ-S), Subjective Task Value (STV), The Task and Ego Orientations Questionnaire (TEOSQ) and Athlete Engagement Questionnaire (AEQ). A mult.....

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The aim of the study was to investigate English learning motivation among ethnic minority English learners in rural China. Based on Dörnyei’s L2 Motivational Self System theory, participants’ English learning motivation was investigated and factors which affect their motivation to learn English were explored. Besides, the relationship between the participants’ English proficiency and learning motivation was also investigated. The study adopted a mixed methods case study research approach. 38 students of Uyghur and Kazak ethnic groups in Ningxia University were selected as the participants and 6 of them were recruited as cases. Research data was collected on English proficiency test, questionnaire and interview. Quantitative data was analysed by conducting descriptive analysis and Pearson correlation analysis, while the qualitative data was analysed by using thematic analysis. The findings revealed that ethnic minority English learners in rural China had a favourable d.....

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