In the dynamic world of technology, changes and transformations have emerged rapidly in recent years. Service providers such as government departments transformed their services from e-government to m-government for widespread customer reach. However, several issues existed that were obstructing the implementation of such a system by the Ministry of Housing in Oman, especially in rural areas. This study proposes a novel framework based on the fuzzy delphi and TOPSIS models to provide digital literacy and services. This framework considered the variables extracted from previous studies. Furthermore, a survey was conducted on 20 experts to determine the accepted variables. Thirty-five pre-service engineers evaluated the questionnaires using TOPSIS to determine the skills of pre-service engineers based on delphi criteria outcomes. The conceptual framework developed from the accepted results uses 11 different variables based on the TAM model. The study benefits the stakeholders in the area.....

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Since the turn of the 21st century, service providers such as government departments have transformed their services from e-government to m-government for widespread customer reach. The lack of an application for the Ministry of Housing and Urban Planning to render its services to citizens and the several issues that obstruct the implementation of the system, especially in rural areas, necessitate this study. Therefore, the researcher proposes a novel framework based on the Fuzzy Delphi Model (FDM) to provide digital literacy and services. This framework considered the variables extracted from previous studies. Furthermore, a survey was conducted on 20 experts to determine the accepted variables. Other than that, the conceptual framework is developed from the accepted results using 11 different variables based on the Technology Acceptance Model (TAM). Consequently, a survey was formulated and conducted on 428 relevant citizens to collect the data and evaluate 13 hypotheses u.....

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