The researchers agreed on the potential of the mobile government as a new channel of communication between the government and citizens if the mobile government eliminates the traditional organizational structure of government, thus changing the way information is exchanged between them, and provide government services in a transparent manner at anytime and anywhere. Therefore, this research seeks to present the literature review of m-government including benefits, challenges and most important success criteria of m-government. using different research methods in different countries, and trying to classify these factors from the perspective of the government and citizens. The methodology used in this research is to review the literature on the success of mobile government, in order to determine the success benefits, challenges and factors adopted by each study, and then categorize the success factors according to the degree of their impact on the successful implementation of the mobile .....

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The purpose of this study was to develop the M-government service success evaluation framework (M-GSEF) to evaluate mobile-government (M-government) service success from the perspective of citizens. The development of the evaluation framework was carried out by exploring the dimensions and factors of M-government service success and adapting DeLone and McLean’s IS success model. A number of dimensions and associated factors within each dimension of the M-GSEF were identified. System quality, information quality, and service quality were the dimensions adopted from the DeLone and McLean's model, whereas intention to use and user satisfaction were the dimensions re-specified in the proposed framework as citizen's use/usefulness and citizen's satisfaction, respectively. Meanwhile, citizen’s trust, perceived M-government service quality and perceived effectiveness were incorporated as new dimensions in the proposed framework. The design of the present study is based on descr.....

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