UPSI Digital Repository (UDRep)
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Total records found : 1 |
Simplified search suggestions : Rahman Lutfor |
1 | 2021 thesis | Investigating the relationship between the quality of services provided by Universiti Pendidikan Sultan Idris and international students satisfaction Rahman, Lutfor The objective of this study was to investigate the relationship between the quality of
service provided in Universiti Pendidikan Sultan Idris and international students’
satisfaction. A survey questionnaire research was used to collect data from 278
international students using purposive sampling techniques. Pearson moment
correlation coefficient was employed to determine the relationship between the quality
of services provided and international students’ satisfaction. The dimensions used for
quality of services are faculty support, administrative service, physical evidence,
language fluency, and academic service. Based on the correlation results, a positive
relationship was found between faculty support and international students’ satisfaction
with r = .71 significant at P < 0.05. The findings also showed the relationship between
administrative service and international students’ satisfaction with r = .64 and P < 0.05,
between physical evidence and international st..... 667 hits |