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Total records found : 1
Simplified search suggestions : Rahman Lutfor
12021
thesis
Investigating the relationship between the quality of services provided by Universiti Pendidikan Sultan Idris and international students satisfaction
Rahman, Lutfor
The objective of this study was to investigate the relationship between the quality of service provided in Universiti Pendidikan Sultan Idris and international students’ satisfaction. A survey questionnaire research was used to collect data from 278 international students using purposive sampling techniques. Pearson moment correlation coefficient was employed to determine the relationship between the quality of services provided and international students’ satisfaction. The dimensions used for quality of services are faculty support, administrative service, physical evidence, language fluency, and academic service. Based on the correlation results, a positive relationship was found between faculty support and international students’ satisfaction with r = .71 significant at P < 0.05. The findings also showed the relationship between administrative service and international students’ satisfaction with r = .64 and P < 0.05, between physical evidence and international st.....

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