Content validity of an instrument to assess the low carbon approach in the front office department of tourist accomodation using I-CVI and mean analysis

Nor Kalsum Mohd Isa

QR Code Link :
Type :	article
Subject :	H Social Sciences (General)
ISSN :	2065-0817
Main Author :	Nor Kalsum Mohd Isa
Title :	Content validity of an instrument to assess the low carbon approach in the front office department of tourist accomodation using I-CVI and mean analysis

Place of Production :	Tanjung Malim
Publisher :	Fakulti Sains Kemanusiaan
Year of Publication :	2023
Notes :	Geojournal of Tourism and Geosites
Corporate Name :	Universiti Pendidikan Sultan Idris
HTTP Link :	Click to view web link

Abstract : Universiti Pendidikan Sultan Idris

The front office (FO) department manages reservation, registration, room and rate assignment, guest services, room status, concierge and bell service. The department services are crucial in developing a tourist accommodation into a low-carbon accommodation such as hotel, resort and others. The purpose of this study is to discuss the content validity of instruments for low-carbon tourist accommodation indicators in the FO department of hotels. Based on the theoretical framework, there are 53 indicators frequently used in constructing low-carbon FO instruments. The study employed the Item Content Validity Indexes (ICVI) analysis method and mean analysis to assess content validity. The method comprised item clarity, language appropriateness, and score scale using a five-point Likert scale to analyze expert evaluations of items using a questionnaire form. The instrument was assessed by a panel of six professionals in tourism, hospitality, and industry involved in low-carbon research. An instrument is accepted and has a good level of content validity when it exceeds the take-off value of ≥ 0.80. One item was excluded from the instrument as it did not reach the take-off value. The average mean results of each expert review on the items ranged from 3.41 to 5.00, suggesting that no questions required repetition. Overall, 17 items were refined by fitting the items to the FO department work scope. The findings revealed that the instrument was acceptable and relevant.

References

Ahmad, J., & Sopiah Abdullah, S.N.M. (2020). Analisis Rasch bagi Ujian Pemikiran Sains Keusahawanan dalam Pendidikan STEM Sekolah Rendah [Rasch Analysis of the Entrepreneurial Science Thinking Test in Elementary School STEM Education]. Malaysian Journal of Social Sciences and Humanities (MJSSH), 5(10), 135 - 150. https://doi.org/10.47405/mjssh.v5i10.504

Al-Aomar, R., & Hussein, M. (2017). An assessment of green practices in a hotel supply chain: A study of UAE hotels. Journal of Hospitality and Tourism Management. Abu Dhabi, (32), 71-81. https://doi.org/10.1016/j.jhtm.2017.04.002

Arikunto, S. (2010). Prosedur Penelitian, Suatu Pendekatan Praktik [Research Procedures, A Practice Approach]. Jakarta, PT Reneka Cipta.

Bond, T.G., & Fox, C.M. (2015). Applying the Rasch Model: Fundamental Measurement in The Human Sciences. 3rd Ed. New York: Routledge.

Chen, L., Brijesh, T., & Wei, Y. (2018). The Relationship between Tourism, Carbon Dioxide Emissions, and Economic Growth in the Yangtze River Delta, China. Journal of Sustainability, 10, 1-20. https://doi.org/10.3390/su10072118

Cho, Y.J., Wang, Y., & Hsu, L.L. (2016). Constructing Taiwan’s Low-Carbon Tourism Development Suitability Evaluation Indicators. Asia Pasific Journal of Tourism Research, 21 (6), 658-677. doi: 10.1007/s10668-021-01746-w

DeVellis, R.F. (2017). Scale Development: Theory and Applications (4th ed.). Thousand Oaks, CA: Sage.

Dewiyana, E., Ibrahim, N., & Hajar, N.H. (2016). The Green Aspects of Adaptive Reuse of Hotel Penaga. Procedia- Social and Behavioral Sciences, 222, 631 – 643. https://doi.org/10.1016/j.sbspro.2016.05.220

Field, A. (2018). Discovering Statistics Using IBM SPSS Statistics. Social Sciences. Fifth Edition. SAGE Publications.

Eijgelaar, E., Nawijin, J., Barten, C., Okuhn, L., & Dijkstra, L. (2016). Consumer Attitudes and Preferences on Holiday Carbon Footprint Information in the Netherlands. Journal of Sustainable Tourism, 24 (3), 398-411. https://doi.org/10.1080/09669582.2015.1101129

Gössling, S. (2013). National Emissions from Tourism: An Overlooked Policy Challenge? Energy Policy, 59, 433-442. https://doi.org/10.1016/j.enpol.2013.03.058

Gössling, S., & Scott, D. (2018). The Decarbonisation Impasse: Global Tourism Leaders’ Views on Climate Change Mitigation. Sustainable Tourism, 26 (12), 2071-2086. https://doi.org/10.1080/09669582.2018.1529770

Gupta, A., Dash, S., & Mishra, A. (2019). All that glitters is not green: Creating trustworthy Ecofriendly Services at Green Hotels. Tourism Management, 70, 155-169. doi: 10.5937/ZbDght2002181P

Huang, Z., Cao, F., Jin, C., Yu, Z., & Huang, R. (2017). Carbon Emission Flow from Self-Driving Tours and Its Spatial Relationship with Scenic Spots - A Traffic- Related Big Data Method. Journal Cleaner Production, 142, 946-955. https://doi.org/10.1016/j.jclepro.2016.09.129

Hsiao, T.Y. (2015). A Study of The Effects of Co-Branding Between Low Carbon Islands and Recreational Activities. Current Issues in Tourism, 21 (5), 529-546. https://doi.org/10.1080/13683500.2015.1093466

Hsiao, T.Y., Sung, P.L., & Lu, C.Y. (2017). International Tourists Purchase Intention Towards Low-Carbon Tour Packages. Journal of Tourism. Hospitality & Culinary Arts, 9(3), 1–13.

Isa, N.K.M., Albahori, A.S., Alias, A., & Ismail, K. (2019). The Execution of the Green Building Project in Klang Valley, Malaysia: A Pilot Study. Pertanika J. Sci. & Technol, 27 (2), 911 – 919. https://doi.org/10.30880/jtmb.2021.08.02.004

Isa, N.K.M., Yunos, M.Y.M., Utaberta, N., Azman, M.N.A., & Ibrahim, M.H. (2015). Integration of sustainable approaches in the building project: a case study on a sustainable building project in Malaysia. Advances in Environmental Biology, 9 (5) 413-424. http://www.aensiweb.com/old/aeb/2015/April/413-424.pdf

Isa, N.K.M., Yunos, M.Y.M., Ibrahim, M.H., & Ismail, K. (2018). An exploration of drivers and strategies for encouraging the delivery of green building projects in housing development. International Journal of Technology, 8, 1702-1714. https://doi.org/10.14716/ijtech.v9i8.2756.

ITP (2017). Hotel Global Decarbonisation Report. London. Retrieved from https://buildingtransparency-live-87c7ea3ad4714-809eeaa.divio media.com/filer_public/c4/9c/c49c0756-d91b-43b6-9819-6f4a2215052b/wc_am hoteldecarbonizationreportpdf.pdf.

Jansen, H., & Hak, T. (2005). The Productivity of the Three-Step Test-Interview (TSTI) Compared to an Expert Review of a Selfadministered Questionnaire on Alcohol Consumption. Journal of Official Statistics, 21 (1), 103–120. http://hdl.handle.net/1765/20960

Lee, T.H., & Jan, F.H. (2019). The Low-Carbon Tourism Experience: A Multidimensional Scale Development. Hospitality & Tourism Research, 43 (6), 890-918. doi: 10.1177/1096348019849675.

Lin, W., Li, Y., Li, X., & Xu, D. (2018). The Dynamic Analysis and Evaluation on Tourist Ecological Footprint of City: Take Shanghai as an Instance. Sustainable Cities and Society, 37, 541-549. https://doi.org/10.1016/j.scs.2017.12.003

Lynn, M. (1986). Determination and Quantification of Content Validity Index. Nursing Research, 35, 382-386. https://doi.org/10.1097/00006199-198611000-00017

Michailidou, A.V., Vlachokostas, C., & Moussiopoulos, N. (2016). Interactions Between Climate Change and the Tourism Sector: Multiple-Criteria Decision Analysis to Assess Mitigation and Adaptation Options in Tourism Areas. Tourism Management, 55, 1-12. https://doi.org/10.1016/j.tourman.2016.01.010

Mukhopadhyay, R., Karisiddaiah, S.M., & Mukhopadhyay, J. (2018). Climate Change: Alternate Governance Policy for South Asia. Elsevier.

Mustapha, R. (2017). Rekabentuk Model Integriti Akademik Berasaskan Penghayatan Rohani. Tesis Ijazah Doktor Falsafah, Fakulti Pendidikan,Universiti Malaya.

Navratil, J., Picha, K., Buchecker, M., Martinat, S., Svec, R., Brezinova, M., & Knotek, J. (2019). Visitors’ Preferences of Renewable Energy Options In “Green” Hotels. Renewable Energy, 138, 1065-1077. https://doi.org/10.1016/j.renene.2019.02.043

Nilashi, M., Ahani, A., Esfahani, M.D., Yadegaridehkordi, E., Samad, S., Ibrahim, O., Mohd Sahref, N., & Akbari, E. (2019). Preference Learning for Eco-Friendly Hotels Recommendation: A Multi-Criteria Collaborative Filtering Approach. Journal of Cleaner Production, 215, 767-783. http://doi.org/10.1016/j.jclepro.2019.01.012

Nguyen, H.H.M. (2019). Optimizing the Role of Hotel Front Office Staff in Modern-Day Revenue Management. (Degree Programme in Hotel, Restaurant and Tourism Management). Retrieved from https: www.theseus.fi/handle/10024/168055.

Nitivattananon, V., & Srinonil, S. (2019). Enhancing Coastal Areas Governance for Sustainable Tourism in The Context of Urbanization and Climate Change in Eastern Thailand. Advances in Climate Change Research, 10, 47-48. http://doi.org/10.1016/j.accre.2019.03.003

Pan, S.Y., Gao, M., Kim, H., Shah, K.J., Pei, S.L., & Chiang, P.C. (2018). Advances and Challenges in Sustainable Tourism Toward a Green Economy. Science of the Total Environment, 635, 452-469. http://doi.org/10.1016/j.scitotenv.2018.04.134

Polit, D.F., & Beck, C.T. (2006). The content validity index: Are you sure you know what’s being reported? Critique and Recommendations. Research in Nursing and Health. 29, 489–497. https://doi.org/10.1002/nur.20147

Qiu, X., Fang, Y., & Yang, X., & Zhu, F. (2017). Tourism Eco-Efficiency Measurement, Characteristics, and Its Influence Factors in China. Sustainability, (9), 1634. https://doi.org/10.3390/su9091634

Rahim, M.K., Rohany, N., Wan Shahrazad, W.S., Sarah Waheeda, M.H., Janetter Marcial@ Nur Atiqah, A., Rozainee, K., & Zainah, A. Z. (2018). Validity and Reliability of Malay Version Financial Well-Being Scale among Malaysian Employees. Akademika, 88(2), 109-120. https://doi.org/10.17576/akad-2018-8802-08

This material may be protected under Copyright Act which governs the making of photocopies or reproductions of copyrighted materials.
You may use the digitized material for private study, scholarship, or research.

Back to previous page