Development of commercial web portal: chatting robot (CHATBOT) for xcelearn E-learning platform

Muhammad Hazlan Shah Idris

Abstract

The Xcelearn e-learning Platform provides a wide range of information on topics including math, physics, economics, history, and more. It was introduced and commercialized by manually calling users and setting up in-person and online meetings with users. However, doing so will burden staff and drive-up costs while making it harder to reach the platform's target user base's maximum number. The purpose of this project is to help introduce the Xcelearn e-learning platform by developing a chatbot system that utilizes machine learning like Dialogflow which is specialized to promote and commercialize the Xcelearn e-learning platform. The Xcelearn company and Xcelearn users such as learners, parents, and teachers will particularly benefit from the 24-hour availability of customer service. Since the chatbot is dynamic and the data may be changed, it is also beneficial for other commercial businesses' customer service. The uses of integration between botman framework and Dialogflow give the advantages for chatbot to understand users' intent better and give consistent and accurate answers to users.

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