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Type :final_year_project
Subject :LB Theory and practice of education
Main Author :Adib Zikry Mohd Nasri
Title :Development of commercial web portal: user review system with sentiment analysis
Place of Production :Tanjong Malim
Publisher :Fakulti Seni, Komputeran dan Industri Kreatif
Year of Publication :2023
Corporate Name :Perpustakaan Tuanku Bainun
PDF Guest :Click to view PDF file

Abstract : Perpustakaan Tuanku Bainun
User reviews play a significant role in describing the experience of the users and provide a potentially inexpensive way to capture quality improvement hints from users. User doubts on the website or products is one of the major problems why so many users are leaving and decreasing. Specifically, this project is developed to analyze the user reviews by implementing sentiment analysis which is a part of Natural Language Processing (NLP) to detect and understand user feelings and generate insights into how companies can enhance the user experience and improve user service.

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