Tahap kepuasan ibu bapa terhadap kualiti perkhidmatan TABIKA KEMAS di Malaysia

Mazeni Ismail

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Type :	article
Subject :	LB Theory and practice of education
Main Author :	Mazeni Ismail
Additional Authors :	Shafinaz Ahmad Salehah Jusoh Syamsul Azhar Mohd Yusof Ahmad Amirul Naim Azli
Title :	Tahap kepuasan ibu bapa terhadap kualiti perkhidmatan TABIKA KEMAS di Malaysia

Place of Production :	Tanjong Malim
Publisher :	Fakulti Pembangunan Manusia
Year of Publication :	2023
Corporate Name :	Perpustakaan Tuanku Bainun

Abstract : Perpustakaan Tuanku Bainun

Kajian ini bertujuan untuk mengenalpasti tahap kepuasan ibu bapa terhadap kualiti perkhidmatan pendidikan awal kanak-kanak TABIKA KEMAS di Malaysia. Kajian ini didorong oleh peningkatan persaingan dalam industri perkhidmatan pendidikan awal kanak-kanak di Tadika swasta. Kajian ini dijalankan secara kuantitatif dengan menggunakan borang soal selidik. Instrumen kajian telah dibina berdasarkan tahap persetujuan serta kepuasan ibu bapa mengikut soal selidik yang diedarkan di seluruh TABIKa KEMAS di Malaysia. Hasil kajian yang dijalankan ke atas 6,570 ibu bapa dari setiap negeri mendapati ibubapa berpuas hati dengan kualiti perkhidmatan TABIKA KEMAS dari aspek pengajaran dan keselamatan dan kebersihan, pembelajaran dan urus tadbir. Kajian tahap kepuasan ibu bapa terhadap kualiti perkhidmatan TABIKA KEMAS ini adalah satu kajian komprehensif yang melibatkan pemegang taruh yang berkait rapat dengan TABIKA KEMAS. Hasil dapatan kajian ini menjadi garis panduan dalam membina pelan strategik bagi meningkatkan kualiti TABIKA KEMAS. Kata kunci: Prasekolah, Tabika, Tahap Kepuasan Ibu Bapa, Kualiti Perkhidmatan Tabika

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