Industrial digitization, the use of real-time information, and operational agility: Digital and information perspectives for supply chain resilience

Khan, Mustafa Rehman

Abstract

Change is the permanent reality of the digital business world. Firms manage it by their ability and capability to cope with short-term and long-term deviations and disruptions. This article presents an examination of the supply chain resilience (SCR) of firms operating in the Malaysian Service Sector. The data for this article were collected from 157 managers of 59 firms operating in 7 subservice sectors. Following organizational information processing theory and reviewing the relevant literature for the conceptualization, we tested a framework that suggests that the use of real-time information (URTI) enhances SCR. We also found that the industrial digital environment has an important link with the URTI. The results indicate that the URTI is significantly associated with SCR and operational agility, which partially mediates the relationship between the URTI and SCR. We further discuss the theoretical, practical, and policy implications arising from this research. © 1988-2012 IEEE.

References

L. M. Ellram, W. L. Tate, and C. Billington, “Services supply management: The next frontier for improved organizational performance,” Calif. Manage. Rev., vol. 49, no.4, pp. 44–66, 2007.

S. Johnstone, A. Dainty, and A. Wilkinson, “Integrating products and services through life: an aerospace experience,” Int. J. Oper. Prod. Manage., vol. 29, no. 5, pp. 520–538, 2009.

S. Hosseini, D. Ivanov, and A. Dolgui, “Review of quantitative methods for supply chain resilience analysis,” Transp. Res. Part E: Logist. Trans. Rev., vol. 125, pp. 285–307, 2019.

W. Klibi, A. Martel, and A. Guitouni, “The design of robust value-creating supply chain networks: A critical review,” Eur. J. Oper. Res., vol. 203, no. 2, pp. 283–293, 2010.

Y. Sheffi and J. Rice, “A supply chain view of the resilient enterprise,” MIT. Sloan. Manag. Rev., vol. 47, no. 1, pp. 41–48, 2005.

M. Gu, L. Yang, and B. Huo, “The impact of information technology usage on supply chain resilience and performance: An ambidextrous view,” Int. J. Prod. Econ., vol. 232, no.107956, p. 107956, 2021.

A. M. Ghouri, P. Akhtar, M. A. Haq, V. Mani, G. Arsenyan, and M. Meyer, “Real-time information sharing, customer orientation, and the exploration of intra-service industry differences: Malaysia as an emerging market,” Technol. Forecast. Soc. Change, vol. 167, no. 120684, p.120684, 2021.

A. M. Ghouri and V. Mani, “Role of real-time information-sharing through SaaS: An industry 4. 0 perspectives,” Int. J. Inf. Manag., vol. 49, pp. 301–315, 2019.

S. Nambisan et al., “Digital innovation management: Reinventing innovation management research in a digital world,” MIS Q., vol. 41, no. 1, pp. 223–238, 2017.

S. Schneider, M. Leyer, and M. Tate, “The transformational impact of blockchain technology on business models and ecosystems: A symbiosis of human and technology agents,” IEEE Trans. Eng. Manage., vol. 67, no. 4, pp. 1184–1195, 2020.

P. Weill and S. L. Woerner, “Is your company ready for a digital future?,” MIT. Sloan Manag. Rev., vol. 59, no. 2, pp.21–25, 2018.

A. T. L. Chan, E. W. T. Ngai, and K. K. L. Moon, “The effects of strategic and manufacturing flexibilities and supply chain agility on firm performance in the fashion industry,” Eur. J. Oper. Res., vol. 259, no. 2, pp. 486–499, 2017.

Tallon and Pinsonneault, “Competing perspectives on the link between strategic information technology alignment and organizational agility: Insights from a mediation model,” MIS Q., vol. 35, no. 2, p. 463, 2011.

F. T. C. Tan, B. Tan, W. Wang, and D. Sedera, “ITenabled operational agility: An interdependencies perspective,” Inf. Manag., vol. 54, no. 3, pp. 292–303, 2017.

A. M. Ghouri, V. Mani, Z. Jiao, V. G. Venkatesh, Y. Shi, and S. S. Kamble, “An empirical study of real-time information-receiving using industry 4. 0 technologies in downstream operations,” Technol. Forecast. Soc. Change, vol.165, p. 120551, 2021.

N. Zhou, S. Zhang, J. (Elaine) Chen, and X. Han, “The role of information technologies (ITs) in firms’ resource orchestration process: A case analysis of China’s ‘Huangshan 168,’” Int. J. Inf. Manage., vol. 37, no. 6, pp. 713–715, 2017.