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Type :Thesis
Subject :BF Psychology
Main Author :Darshini Balasingam
Title :The relationship between resilience, burnout and psychological well-being among careline counsellors in Talian Kasih and Naluri
Hits :3
Place of Production :Tanjong Malim
Publisher :Fakulti Pembangunan Manusia
Year of Publication :2024
Corporate Name :Perpustakaan Tuanku Bainun
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Abstract : Perpustakaan Tuanku Bainun
This study is carried out to identify the relationship between resilience, burnout and psychological well-being among careline counsellors in Talian Kasih and Naluri. A total of 325 careline counsellors participated in this study, including 306 from Talian Kasih and 19 from Naluri. The research instruments used were Ryff_s Psychological Well-Being Scales (PWB), Brief Resilience Scale (BRS) and Maslach Burnout Inventory (MBI). The data were analysed using descriptive and inferential statistics involving percentage, mean, Pearson correlation and Multiple Regression. This study was done to determine the level of psychological well-being, the relationship between resilience and psychological well-being, the relationship between burnout and psychological well-being and the contribution of resilience and burnout on psychological well-being among careline counsellors in Talian Kasih and Naluri. The results of this study showed that the psychological well-being of careline counsellors is low (min=133.64). In addition, resilience and psychological well-being were found to be significantly correlated (r =.539, p = 0.00). Additionally, the research revealed a significant relationship (r = -.535, p = 0.00) between burnout and psychological wellbeing. The multiple regression analysis revealed that F(2.322) = 99.362, p = 0.001), which was statistically significant at the 0.01 level of confidence. R Square values (R2 = 0.382) demonstrated a 38.2% total contribution by independent variables. Resilience is the greatest predictor of psychological well-being, contributing 29%. This means that, careline counsellor who scores well on resilience will also score highly on psychological well-being. Besides, burnout had an effect on 9.2% of psychological well-being, which was the second predictor. In other terms, a careline counsellor with burnout will experience a decline in their psychological well-being. The study provides implications in different aspects which involves the careline counsellors, professional counsellors, trainee counsellors, Lembaga Kaunselor Malaysia and to employers.

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