The relationship of Human Resources Management practices on job performance in UAE selected bank with the mediating role of employee motivation

Ali, Amna Ahmad Hassan

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Type :	Thesis
Subject :	HF Commerce
Main Author :	Ali, Amna Ahmad Hassan
Title :	The relationship of Human Resources Management practices on job performance in UAE selected bank with the mediating role of employee motivation
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Place of Production :	Tanjong Malim
Publisher :	Fakulti Pengurusan dan Ekonomi
Year of Publication :	2024
Corporate Name :	Perpustakaan Tuanku Bainun
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Abstract : Perpustakaan Tuanku Bainun

Human Resource Management (HRM) practices are a pillar of financial services offered by the banks. The role of HRM practices in banks, such as training and development, performance appraisal, HR planning, and compensation, are insufficient to boost employees' performance without intrinsic and extrinsic motivational factors. Therefore, this study aims to examine the effect of HRM practices on job performance and employee motivation, as well as the mediating influence of employee motivation between HRM practices and job performance. To achieve this aim, quantitative method was applied to answer the research questions and validate the proposed framework. A stratified random sampling technique was applied to select a sample of 450 employees from three banks in the UAE (HSBC Bank, Abu Dhabi Commercial Bank, and Emirates Islamic Bank). The result revealed that HRM practices are significantly related to job performance (_ = 0.05; Beta = 0.55) and employee motivation (_ = 0.00; Beta = 0.75). In addition, employee motivation has a significant relationship with job performance (_ = 0.02; Beta = 0.53). On the other hand, employee motivation partially mediates the relationship between HRM practices and job performance. Hence, the HR manager needs to focus on the factors that motivate the bank's staff, such as bonuses, monetary and non-monetary incentives, and increase salaries according to performance, and attempt to understand how these factors direct the employees to boost their performance in achieving work assignments. In practice, the findings of this study are important for policymakers in the UAE government and financial authorities in UAE to use the outcome of this study to set a guideline for HR managers in banks to promote the performance of employees based on related motivation plans.

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