Kualiti perkhidmatan bas sekolah kepada pelajar di bandaraya Alor Setar dan bandar Jitra negeri Kedah Darul Aman

Siti Aimuni Abu Hassan

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Type :	Article
Subject :	LB Theory and practice of education
Main Author :	Siti Aimuni Abu Hassan
Additional Authors :	Mazdi Marzuki
Title :	Kualiti perkhidmatan bas sekolah kepada pelajar di bandaraya Alor Setar dan bandar Jitra negeri Kedah Darul Aman
Hits :	12

Place of Production :	Tanjong Malim
Publisher :	Fakulti Sains Kemanusiaan
Year of Publication :	2024
Corporate Name :	Perpustakaan Tuanku Bainun
PDF Full Text :	You have no permission to view this item.

Abstract : Perpustakaan Tuanku Bainun

Kajian_ ini_ bertujuan_ untuk_ mengenal_ pasti_ kualiti_ perkhidmatan bas_ sekolah_ di bandaraya_ _Alor_ _Setar_ _dan_ _bandar_ _Jitra,_ _Kedah_ _berdasarkan_ _enam_ _kriteria:_ _keselamatan, ketersampaian/masa,_ kos,_ keselesaan,_ keadaan_ fizikal,_ dan_ kemudahan._ Pendekatan_ kuantitatif dengan reka bentuk tinjauan soal selidik digunakan dalam kajian ini. Responden terdiri daripada 62 pelajar_ SMK_ Tengku_ Laksam_ ana,_ Alor_ Setar_ dan_ 34_ pelajar_ SMK_ Tanjung_ Pauh,_ Jitra,_ yang menggunakan_ _perkhidmatan_ _bas_ sekolah._ _Analisis_ _data_ dilakukan_ _melalui_ _analisis_ _deskriptif (kekerapan, peratusan, min, dan sisihan piawai) dan analisis inferensi (ujian Khi Kuasa Dua) bagi mengenal_ _pasti_ _perbezaan_ _kualiti_ _perkhidmatan_ _antara_ _kedua-dua_ _sekolah._ _Dapatan_ _kajian menunjukkan_ purata_ min_ kualiti_ perkhidmatan_ bagi_ SMK_ Tengku_ Laksamana_ untuk_ keenam-enam kriteria (keselamatan = 4.20, ketersampaian/masa = 4.27, kos = 4.25, keselesaan = 4.14, fizikal = 4.46, kemudahan = 3.77) adalah lebih tinggi berbanding SMK Tanjung Pauh (keselamatan = 3.27, ketersampaian/masa = 2.92, kos = 3.19, keselesaan = 2.99, fizikal = 3.55, kemudahan = 3.31).Ujian Khi_ Kuasa_ Dua_ mendapati_ bahawa_ tiada_ perbezaan_ signifikan_ bagi_ kriteria_ keselamatan_ antara kedua-dua_ sekolah_ (p_ >_ 0.05)._ Namun,_ kriteria_ lain_ seperti_ ketersampaian_ masa,_ kos,_ keselesaan, fizikal,_ dan_ kemudahan_ menunjukkan_ perbezaan_ signifikan_ (p_

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