UPSI Digital Repository (UDRep)
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UPSI Digital Repository (UDRep)
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| Abstract : Perpustakaan Tuanku Bainun |
| Pandemik COVID-19 telah mengubah corak kehidupan masyarakat di seluruh dunia. Usaha mencegah penularan kes COVID-19 telah menjejaskan pendapatan rakyat. Kerajaan Malaysia menanganinya dengan melaksanakan Bantuan Prihatin Nasional, Moratorium, Program Strategi Memperkasa Rakyat dan Ekonomi (PEMERKASA). Justeru kajian ini bertujuan untuk meneliti reaksi masyarakat khususnya kepada bantuan berbentuk kewangan yang dikenali sebagai Bantuan Kehilangan Pendapatan (BKP). Melalui penyelidikan kualitatif dengan kaedah netnografi, sebanyak 356 komen netizen mengenai BKP di ruang maya telah diperoleh. Komen tersebut dianalisis menggunakan perisian ATLAS.ti secara tematik. Analisis kajian menunjukkan bahawa respons masyarakat terhadap bantuan semasa pandemik tersebut adalah bersifat positif dan negatif. Responnya terdiri daripada bersyukur dan menyatakan sokongan terhadap kerajaan kerana mengurangkan beban mereka, namun begitu terdapat masyarakat yang memberikan kritikan iaitu menzahirkan perasaan marah dan perasaan kecewa kerana tidak berupaya membantu mereka dengan berkesan. Seterusnya dapatan menunjukkan kelemahan BKP yang mengetepikan masyarakat yang berstatus bujang dan berada pada tangga gaji bawah RM1000. Selain itu, bantuan tersebut dilihat tidak diagihkan dengan baik serta tidak mencukupi dari segi jumlah disebabkan oleh kelemahan peranan kerajaan dan majikan. Kajian ini memberi gambaran yang jelas kepada pihak kerajaan tentang tempoh bantuan, jenis bantuan yang diperlukan serta syarat pemberian bantuan harus diteliti berdasarkan kebajikan semua lapisan masyarakat. Penyampaian maklumat yang signifikan tentang cara permohonan bantuan harus diberi tumpuan. Kepimpinan kerajaan dalam menyalurkan bantuan secara berefektif dapat membawa kepada urus tadbir yang baik. |
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