The effect of quality attributes on continuance intention to use Hospital Information Systems in Al-Sharjah City with satisfaction as the mediator

Mohamed Jad, Kamilia AbdulMutalib

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Type :	Thesis
Subject :	HD Industries. Land use. Labor
Main Author :	Mohamed Jad, Kamilia AbdulMutalib
Title :	The effect of quality attributes on continuance intention to use Hospital Information Systems in Al-Sharjah City with satisfaction as the mediator
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Place of Production :	Tanjong Malim
Publisher :	Fakulti Pengurusan dan Ekonomi
Year of Publication :	2024
Corporate Name :	Perpustakaan Tuanku Bainun
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Abstract : Perpustakaan Tuanku Bainun

This study aimed to determine the effect of the quality attributes of Hospital Information Systems (HIS), namely system quality, information quality and service quality, on patient satisfaction, the effect of quality attributes and patient satisfaction on continuance intention to use HIS, and the mediating effect of patient satisfaction in the relationship between quality attributes and continuance intention to use HIS. The study was also conducted to validate Delone and McLean_s success model in the healthcare domain, particularly the adoption of HIS in Al-Sharjah City public and private hospitals. This study adopted a quantitative approach. A sample, which was made up of 500 outpatients aged above 18 years old, was selected using cluster sampling. Self-administered questionnaires were used as an instrument to collect the data. Structural Equation Modeling (SEM) was used to test the proposed hypotheses. The findings revealed that system quality (_=0.409, p-value=0.00), information quality (_=0.331, p-value=0.00), and service quality (_=0.396, p-value=0.00) have significant and positive effects on patient satisfaction. The findings also showed that system quality (_=0.462, p-value=0.00), information quality (_=0.406, p-value=0.00), service quality (_=0.498, p-value=0.00) and patient satisfaction (_=0.767, p-value=0.00) significantly and positively affect continuance intention to use HIS. The findings also revealed that patient satisfaction partially mediates the relationship between HIS quality attributes and continuance intention to use HIS (p-value

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