UPSI Digital Repository (UDRep)
Start | FAQ | About
Menu Icon

QR Code Link :

Type :Article
Subject :HD Industries. Land use. Labor
ISSN :2232-0032 / eISSN 0128-0481
Main Author :Ramlan Jantan
Additional Authors :
  • Ridzuan Hussin
Title :Analyzing co-creation in service innovation: assisted living experience in Malaysia
Hits :5
Place of Production :Tanjong Malim
Publisher :Fakulti Pengurusan dan Ekonomi
Year of Publication :2015
Notes :Vol. 5 (2015): Journal of Contemporary Issues and Thought (JCIT)
Corporate Name :Perpustakaan Tuanku Bainun
PDF Full Text :You have no permission to view this item.

Abstract : Perpustakaan Tuanku Bainun
This paper examines a perceived benefit of assisted living experience at Rumah Kebajikan Cheras Baru, Kuala Lumpur, Malaysia. The examination focused on co-creational value and perceived benefit towards elderly system, which service design methodology have been implied to discover a results and feedback from activities that has been applied in old system of managing assisted homes and old folks homes in Malaysia. Existing health care system services available may not be effective in dealing with elderly having chronic diseases and disabilities. Resulted of analyzing have shown that elderly people in Malaysia dependent too much on their family support and government support. This paper examines the previous system of homes nursing and assisted living experience and provides a better system that can really support elderly people sustain and manage their daily life effectively without a provision from the government or private sector nursing. Keywords Aging, assisted, co-creation, service design, innovation

References

Abdul Rashid, Y. (2009). Roles and challenges in providing for the well being of the older

persons. Universiti Putra Malaysia: Institute of Gerontology, Universiti Putra

Malaysia.

 

Edman, K. W., & Johansson, P. U. (2011). Service Design - a conceptualization of an emerging

practice. Faculty of Fine, Applied and Performing Arts, University of Gothenburg.

University of Gothenburg, Göteborg. Retrieved from www.konst.gu.se

 

Gilliot, J., Phung-khac, A., & Beugnard, A. (n.d.). A design process enabling adaptation

and customization of services for the elderly Jean-Baptiste Lézoray André Thépaut

Maria-Teresa Segarra. Retrieved from http://hal.archives-ouvertes.fr/hal-00565845

 

Hassan, Z., Dollard, M. F., & Winefield, A. H. (2010). Work-family conflict in East vs

Western countries. Cross Cultural Management: An International Journal, 17(1), 30–

49. doi:10.1108/13527601011016899

 

Lewin, D., Adshead, S., Glennon, B., Williamson, B., & Moore, T. (2010). Assisted

living technologies for older and disabled people in 2030 A final report to Ofcom,

44(March).

 

Maeda, J. (2006). The laws of simplicity. (J. Maeda, Ed.) The laws of simplicity. Massachusetts:

MIT Press - Massachusetts Institute of Technology.

 

Martijn H. Vastenburg Marieke Vermaas, David V. Keyson, T. V. (2008). Designing

acceptable assisted Living services for elderly users. In F. of I. D. E. ID-StudioLab

Delft University of Technology, & 2628 C E Landbergstraat 15 Delft, The Netherlands

(Eds.), European Conference, AmI 2008, Nuremberg, Germany, November 19-22, 2008.

Proceedings (pp. 1–12). Delft: Springer Berlin Heidelberg. doi:10.1007/978-3-540-

89617-3

 

Moggridge, B. (2007). Designing interactions (p. 766). Cambridge, Massachusetts,

London: The MIT Press.

 

Morelli, N. (2009). Service as value co-production: reframing the service design

process. Journal of Manufacturing Technology Management, Vol. 20(Iss: 5), pp. 568 –

590. doi:10.1108/17410380910960993

 

Moritz, S., & Mager, P. B. (2005). Service design practical access to an evolving field.

MEDes-MA European Studies in Design, Köln International School of Design. Cologne

University of Applied Sciences , Cologne, North Rhine-Westfalia, Germany.

 

Sophia Parker, J. H. (2006). The journey to the interface. (Demos, Ed.) Demos. London:

Demos Magdalen House. Retrieved from www.demos.co.uk


This material may be protected under Copyright Act which governs the making of photocopies or reproductions of copyrighted materials.
You may use the digitized material for private study, scholarship, or research.

Back to search page

Installed and configured by Bahagian Automasi, Perpustakaan Tuanku Bainun, Universiti Pendidikan Sultan Idris
If you have enquiries, kindly contact us at pustakasys@upsi.edu.my or 016-3630263. Office hours only.