UPSI Digital Repository (UDRep)
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UPSI Digital Repository (UDRep)
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| Abstract : Perpustakaan Tuanku Bainun |
| Massive Open Online Courses (MOOCs) as a new learning platform are rapidly growing, providing
learners with positive learning outcomes. Although past studies have highlighted the experiences in
MOOCs from the perspectives of learners, the insights to the satisfaction in learning within the
MOOC context is still marginal. Based on the Community oflnquiry (Col) model and Self-Regulated
Leaming (SRL) theory, this study has examined the relationships between teaching presence, social
presence, cognitive presence, self-regulated learning, and learners' satisfaction in Malaysia
MOOCs. A sequential explanatory mixed-method approach has been employed. Data has been collected
from 398 MOOCs learners through a web-based survey, with 11 learners subsequently being interviewed
to provide depth to the data. The hypothesised relationships have been tested using structural
equation modeling (SEM) via AMOS version 23, while ATLAS.ti version 8 have been employed to assist
the thematic analysis of the interview data. The findings of SEM indicated that teaching presence,
cognitive presence, and SRL strategies significantly explained learners' satisfaction in MOOCs.
Besides, there were significant indirect effects through SRL from social presence, and cognitive
presence to satisfaction. However, SRL did not mediate the relationship between teaching presence
and learners' satisfaction. Further, through the thematic analysis of learners' interview data,
four themes were deductively developed from the findings of quantitative phase and one more theme
(MOOC acceptance) was inductively emerged in explaining satisfaction in MOOCs. The study
contributes to this area of research interest by highlighting learner-level variables that
influence learners' satisfaction through the theoretical perspectives of Col and SRL. The findings
have also provided practical implications for MOOC developers and instructors in designing MOOCs
that focus on strengthening the teaching, social and cognitive presences, encouraging learners'
ability by implementing SRL strategies and inculcating MOOC acceptance to enhance
online learning satisfaction.
Keywords: Massive open online courses, Community of inquiry, Self-regulated
learning, Leamer satisfaction, Mixed-method.
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