Model kejayaan sistem maklumat dalam pengurusan organisasi

Baharudin Razana, Ibrahim Mohamad,

Full Text

Kajian ini bertujuan untuk mengenal pasti elemen yang memberi impak kepada penggunaan sistem maklumat dalam organisasi serta hubungannya dengan kejayaan sistem. Selain daripada itu, kajian ini mencadangkan satu model yang dikenali sebagai Model Kejayaan Sistem Maklumat dalam Pengurusan Organisasi. Model ini mengandungi dua dimensi penjajaran iaitu penjajaran di antara pengguna, tugas dan teknologi (P&T-TF), dan penjajaran strategik di antara strategi sistem maklumat dengan strategi pengurusan organisasi (ISS-OMSF). Sampel dipilih secara rawak dari kalangan individu yang menggunakan Sistem Pengoperasian Data Secara Online (e-OPERASI). Mereka terdiri daripada penolong kanan, ketua panitia dan guru. Data dikumpul melalui borang soal selidik dan dianalisis melalui analisis deskriptif dan korelasi dengan menggunakan perisian SPSS. Hasil kajian menunjukkan terdapat hubungan yang positif di antara P&T-TF dan ISS-OMSF dengan kejayaan sistem maklumat yang digunakan. Hasil kajian ini diharapkan dapat memberi gambaran serta asas pertimbangan kepada pihak-pihak yang terlibat dengan pembangunan dan pelaksanaan sistem, agar sistem yang dibangunkan dapat digunakan secara maksima serta dapat membantu meningkatkan pencapaian organisasi.

References

1. Alkhalifah, A. & D’Ambra, J. (2011). Applying task-technology fit to the adoption of identity management systems. Published in Proceedings of the 22nd Australasian Conference on Information System. Sydney, Australia. Paper 31. 2. Brown, C. V. & Magill, S. L. (1994). Alignment of the IS functions with the enterprise: Toward a model of antecedents. MIS Quarterly, 18(4), pp. 371-403. 3. Chen, D. Q., Mocker, M., Preston, D. S., & Teubner, A. (2010). Information systems strategy: Reconceptualization, measurement, and implications. MIS Quarterly, 34(2), pp. 233-259. 4. Chi-Hung Yeh, Gwo-Guang Lee, & Jung-Chi Pai (2012). How information system capability affects e-business information technology strategy implementation: An empirical study in Taiwan. Business Process Management Journal. 18(2), pp. 197-218. 5. Currie, W. L. (1996). Organizational structure and the use of information technology: Preliminary findings of a survey in the private and public sector. International Journal of Information Management. 16(1), pp. 51-64. 6. DeLone, W. H. & McLean, E. R. (1992). Information system success: The quest for the dependent variable. Information Systems Research. 3(1), pp. 60-95. 7. DeLone, W. H. & McLean, E. R. (2003). The DeLone and McLean Model of information system success: A ten-year update. Journal of Management Information Systems. 19(4), pp. 9-30. 8. Dimitrios, M., Dimitrios, C., & Charalampos, T. (2011). Factors affecting ERP system implementation effectiveness. Journal of Enterprise Information Management. 25(1), pp. 60-78. 9. EMIS: Electronic Management Information System. Retrieved Dec 31, 2016 from https://emisonline.moe.gov.my/. 10. Goodhue, D. L. & Thompson, R. L. (1995). Task-technology fit and individual performance. MIS Quarterly. 19(2), pp. 213- 237. 11. Goodhue, D. L. (1998). Development and measurement validity of a task-technology fit instrument for user evaluations of information systems. Decision Sciences. 29(1), pp. 108-135. 12. Johnson, M. (2013). Critical success factors for B2B e-markets: A strategic fit perspective. Marketing Intelligence & Planning. 31(4), pp. 337-366. 13. Jordan, E. & Tricker, B. (1995). Information strategy: Alignment with organisation structure. Journal of Strategic Information Systems. 4(4), pp. 357-382. 14. Kearns, G. S. & Sabherwal, R. (2007). Strategic alignment between business and information technology: A knowledge-based view of behaviors, outcome, and consequences. Journal of Management Information Systems. 23(3), pp. 129-162. 15. Kuo, R. & Lee, G. (2011). Knowledge management system adoption: Exploring the effects of empowering leadership, tasktechnology fit and compatibility. Behaviour& Information Technology. 30(1), pp. 113–129. 16. Lucas, H. C., Ginzberg, M. J., & Schultz, R. L. (1990). Information systems implementation-testing: A structural model. USA: Abex Publishing Corporation. 17. Martinsons, M.G. & Chong, K.C. (1999). The influence of human factors and specialist involvement on information success. Human Relations. 52(l), pp. 23-26. 18. Norshidah Mohamed & Jasber Kaur Gian Singh (2011). A conceptual framework for information technology governance effectiveness in private organizations. Information Management & Computer Security. 20(2), pp. 88-106. 19. Raid Moh’d Al-adaileh (2009). An evaluation of information systems success: A user perspective the case of Jordan Telecom Group. European Journal of Scientific Research. 37(2), pp. 226-239. 20. Randolph, W. A., Sapienza, H. J., & Watson, M. A. (1991). Technology-structure fit and performance in small businesses: An examination of the moderating effects of organizational states. Entrepreneurship: Theory and Practice. 16(1), pp. 27-42. 21. Saarinen, T. (1996). An expanded instrument for evaluating information system success, Information & Management. 31, pp. 103-118. 22. Tallon, P. P. & Pinsonneault, A. (2011). Competing perspectives on the link between strategic information technology alignment and organizational agility: Insights from a mediation model. MIS Quarterly. 35(2), pp. 463-486. 23. Weiss, J. W & Thorogood, A. (2011). Information technology (IT)/business alignment as a strategic weapon: A diagnostic tool. Engineering Management Journal. 23(2), pp. 30-41. 24. Xiqing Sha, Yihong Cheng, Shan L. Pan, & Say Yen Teoh, (2011). The implementation success of healthcare information systems: A business-IT alignment perspective. Published in Proceedings of the 19th European Conference on Information Systems. Helsinki. Paper 29. 25. Yue-Yang Chen, Shang-Pao Yeh, & Hui-Ling Huang (2012). Does knowledge management “fit” matter to business performance? Journal of Knowledge Management. 16(5), pp. 671-687.