References
1. Al Ali, O., Garner, I., & Magadley, W. (2012). An Exploration of the Relationship Between Emotional Intelligence and Job Performance in Police Organizations. Journal of Police and Criminal Psychology, 27(1), 1–8. https://doi.org/10.1007/s11896-011-9088-9
2. Armstrong. (2014). Handbook of Human Resource Management Practice (13th ed.). Kogan Page Ltd.
3. Badawy, M. K. (2007). Managing human resources. Research Technology Management, 50, 56. https://doi.org/Article
4. Bar-on, R. (2006). The Bar-On Model of Emotional-Social Intelligence (ESI) 1 Reuven Bar-On, 1872, 1–28.
5. Bar-On, R. (1997). The Bar-On Emotional Quotient Inventory (EQ-i): a Test of Emotional Intelligence. Toronto, Canada: Multi-Health Systems, 56–78.
6. Borman, W. C., & Motowidlo, S. J. (1997). Task Performance and Contextual Performance: The Meaning for Personnel Selection Research. Human Performance.
https://doi.org/10.1207/s15327043hup1002_3
7. Bott, J. P., Svyantek, D. J., Goodman, S. A., & Bernal, D. S. (2003). Expanding the performance
domain: who says nice guys finish last? International Journal of Organizational Analysis, 11(2), 137–152.
8. Campbell, J. P., McHenry, J. J., & Wise, L. L. (1990). Modeling Job Performance in a Population of Jobs. Personnel Psychology, 43(2), 313–575.
9. Cartwright, S., & Pappas, C. (2008). Emotional intelligence, its measurement and implications
for the workplace. International Journal of Management Reviews, 10, 149–171. https://doi.org/10.1111/j.1468-2370.2007.00220.x
10. Ciarrochi, J., Chan, A. Y. C., & Bajgar, J. (2001). Measuring Emotional Intelligence in Adolescents.
Personality and Individual Differences, 31(7), 1105–1119.
Cobb, C. D., & Mayer, J. D. (2000). Emotional Intelligence: What The Research Says. Educational
Leadership, 14–18.
11. Cote, S., & Miners, C. T. H. (2006). Emotional intelligence, cognitive intelligence, and job
performance. Administrative Science Quarterly, 51, 1–28.
https://doi.org/10.2189/asqu.51.1.1
12. Daus, C. S., & Ashkanasy, N. M. (2005). The case for the ability-based model of emotional intelligence in organizational behavior. Journal of Organizational Behavior, 26(4), 453–466.
https://doi.org/10.1002/job.321
13. Goleman, D. (2007). The emotional intelligence of leaders. Leader to Leader, 1998, 20–26.
https://doi.org/10.1002/ltl.40619981008
14. Gordon, G., & Whitchurch, C. (2007). Managing human resources in higher education: the implications of a diversifying workforce. Higher Education Management and Policy, 19, 135–155.
15. Greenidge, D., Devonish, D., & Alleyne, P. (2014). The Relationship Between Ability-Based Emotional Intelligence and Contextual Performance and Counterproductive Work Behaviors: A Test of the Mediating Effects of Job Satisfaction. Human Performance, 27(3),
225–242. https://doi.org/10.1080/08959285.2014.913591
16. Hempel, P. S. (2001). Differences between Chinese and Western managerial views of performance. Personnel Review. https://doi.org/10.1108/0048348011069452
17. Hogan, J., & Holland, B. (2003). Using Theory to Evaluate Personality and Job-performance relations: A Socioanalytic Perspective. Journal of Applied Psychology, 88(1), 100.
18. Mandell, B., & Pherwani, S. (2003). Relationship between Emotional Intelligence and Transformational Leadership Style: A Gender Comparison. Journal of Business and Psychology, 17(3), 387–404.
19. Mayer, J. D., Salovey, P., & Caruso, D. R. (2004). Target Articles: Emotional Intelligence: Theory, Findings, and Implications. Psychological Inquiry, 15(3), 197–215.
20. Mayer, J. D., Salovey, P., Caruso, D. R., & Cherkasskiy, L. (2011). Emotional intelligence. The
Cambridge Handbook of Intelligence, (814), 528–549.
Mihalcea, A. (2014). Leadership, Personality, Job Satisfaction and Job Performance. Procedia - Social and Behavioral Sciences, 127, 443–447. https://doi.org/10.1016/j.sbspro.2014.03.287
21. Motowidlo, S. J. (2003). Job Performance. In Handbook of Psychology, Volume 12, Industrial and Organizational Psychology (pp. 39–53).https://doi.org/10.1002/0471264385
22. Motowildo, S.J., Borman, W.C., & Schmit, M. J. (1997). A Theory of Individual Differences in Task and Contextual Performance. Human Performance, 10(2), 71–83.
23. Motowildo, S. J., & Borman, W. C. (2009). A Theory of Individual Differences in Task and Contextual Performance, (August 2014), 37–41.
https://doi.org/10.1207/s15327043hup1002
24. Neely, A., Mills, J., Platts, K., Richards, H., Gregory, M., Bourne, M., & Kennerley, M. (2000).
Performance measurement system design: developing and testing a process-based approach. International Journal of Operations & Production Management, 20(10), 1119–
1145. https://doi.org/10.1108/01443570010343708
25. Ng, T. W. H., & Feldman, D. C. (2010). Organizational Tenure and Job Performance. Journal of Management, 36(5), 1220–1250. https://doi.org/10.1177/0149206309359809
26. Nowell, C., Gale, L. R., & Handley, B. (2010). Assessing faculty performance using student evaluations of teaching in an uncontrolled setting. Assessment & Evaluation in Higher Education, 35(4), 463–475. https://doi.org/10.1080/02602930902862875
27. O’Boyle, E. H., Humphrey, R. H., Pollack, J. M., Hawver, T. H., & Story, P. A. (2011a). The relation
between emotional intelligence and job performance: A meta-analysis. Journal of Organizational Behavior, 32(5), 788–818. https://doi.org/10.1002/job.714
28. O’Boyle, E. H., Humphrey, R. H., Pollack, J. M., Hawver, T. H., & Story, P. A. (2011b). The relation
between emotional intelligence and job performance: A meta-analysis. Journal of Organizational Behavior, 32, 788–818. https://doi.org/10.1002/job.714
29. Olatoye, R. A., Akintunde, S. O., & Yakasai, M. I. (2010). Emotional Intelligence , Creativity and
Academic Achievement of Business Administration Students, 8(2), 763–786.
30. Rosete, D., & Ciarrochi, J. (2005). Emotional intelligence and its relationship to workplace performance outcomes of leadership effectiveness. Leadership & Organization Development Journal, 26(5), 388–399. https://doi.org/10.1108/01437730510607871
31. Rozell, E. J., Pettijohn, C. E., & Parker, R. S. (2002). An empirical evaluation of emotional intelligence: The impact on management development. Journal of Management Development, 21(4), 272–289. https://doi.org/10.1108/02621710210430272
32. Salovey, P., & Mayer, J. D. (1990). Emotional Intelligence: Imagination, Cognition, and Personality, Reprinted in Human Emotions. Oxford: Blackwell Publishers.
33. Schutte, N., Malouff, J., Thorsteinsson, E., Bhullar, N., & Rooke, S. (2007). A meta-analytic investigation of the relationship between emotional intelligence and health. Personality and Individual Differences, 42, 921–933. https://doi.org/10.1016/j.paid.2006.09.003
34. Shamsuddin, N., & Rahman, R. A. (2014). The Relationship between Emotional Intelligence and
Job Performance of Call Centre Agents. Procedia - Social and Behavioral Sciences, 129, 75– 81. https://doi.org/10.1016/j.sbspro.2014.03.650
35. Shooshtarian, Z., Ameli, F., & Aminilari, M. (2013). The Effect of Labor’s Emotional Intelligence
on Their Job Satisfaction, Job Performance and Commitment. Iranian Journal of Management Studies (IJMS) Iranian Journal of Management Studies, 6(1), 29–45.
https://doi.org/10.5539/ijbm.v11n2p69
36. Sonnentag, S., Volmer, J., & Spychala, A. (2008). Job Performance. The SAGE Handbook of Organizational Behavior, 1, 427–447. https://doi.org/10.4135/9781849200448
37. Sy, T., Tram, S., & O’Hara, L. A. (2006). Relation of employee and manager emotional intelligence to job satisfaction and performance. Journal of Vocational Behavior, 68, 461–473. https://doi.org/10.1016/j.jvb.2005.10.003
38. Vahidi, M., Namdar Areshtanab, H., & Arshadi Bostanabad, M. (2016). The Relationship between Emotional Intelligence and Perception of Job Performance among Nurses in North West of Iran. Scientifica, 2016, 1–5. https://doi.org/10.1155/2016/9547038
39. Zeidner, M., Roberts, R., & Matthews, G. (2008). The Science of Emotional Intelligence. European Psychologist, 13(1), 64–78.