The importance of teachers interpersonal communication skills in enhancing the quality of teaching and learning

This study aimed to identify the importance of interpersonal relationship skills that need to be addressed for the development of education and the effectiveness in teaching. The need of interpersonal relationships that emphasized on the social and emotional development of students have also become the focus of the study. The role of interpersonal communication skills is seen from the teachers’ ability to master various forms of skills which includes speaking skills, classroom control, teaching techniques and the use of effective communication. This qualitative case studies are based on detailed information from five excellent teachers obtained through in-depth interviews and observation. The information was analysed in an interpretive and descriptive approach based on the themes that appeared and triangulation data techniques is done to determine the validity and reliability of the results. The study found interpersonal relationships skills played an important role in creating attractive teaching and learning process in addition to creating intimacy atmosphere, share feelings, love and caring attitude. The review summed up that the role of teachers are not only to convey knowledge, but interpersonal skills should be mastered to enhance social development of student and learning quality. Accordingly, this study is expected to provide guidance to the teacher education program in planning and implementing professional development efforts for teachers that emphasized the importance of interpersonal communication skills to enhance the quality and effectiveness of teaching.