Review of mobile government at developing countries: Benefits and challenges

Noor Dheyaa Azeez

QR Code Link :
Type :	article
Subject :	L Education
Main Author :	Noor Dheyaa Azeez
Additional Authors :	Muhammad Modi Lakulu
Title :	Review of mobile government at developing countries: Benefits and challenges

Place of Production :	Tanjong Malim
Publisher :	Fakulti Seni, Komputeran dan Industri Kreatif
Year of Publication :	2019
Corporate Name :	Universiti Pendidikan Sultan Idris

Abstract : Universiti Pendidikan Sultan Idris

The researchers agreed on the potential of the mobile government as a new channel of communication between the government and citizens if the mobile government eliminates the traditional organizational structure of government, thus changing the way information is exchanged between them, and provide government services in a transparent manner at anytime and anywhere. Therefore, this research seeks to present the literature review of m-government including benefits, challenges and most important success criteria of m-government. using different research methods in different countries, and trying to classify these factors from the perspective of the government and citizens. The methodology used in this research is to review the literature on the success of mobile government, in order to determine the success benefits, challenges and factors adopted by each study, and then categorize the success factors according to the degree of their impact on the successful implementation of the mobile government.

References

1. Abramowicz, witoled , andrzej bassara , agata filipowska & niewski pawelzebrowski. (2006). mobility implications for m-government platform design Cybernetics and Systems: an International Journal, 37: 119–135,Copyright Q Taylor & Francis Group, LLC.

2. Al-Khamayseh, S. and Lawrence, E. (2006b). Towards Citizen-Centric Mobile Government Services: A Roadmap, Collecter Europale, pp. 129.

3. Al-Khamayseh, S., Hujran, O., Aloudat, A. & Lawrence, E. (2007). Intelligent

4. Alrazooqi, M. & De Silva, R. (2010) ‘Mobile and Wireless Services and Technologies for MGovernment Solution Proposal for Dubai Government’, WSEAS Transactions on Information Science and Applications, Vol. (7), No. (8), pp. 1037 – 1047.

5. Alrowili ,Thamer F. , Mutlaq B. Alotaibi & Mohammed, S. Alharbi. (2015) Predicting Citizens Acceptance of M-Government Services in Saudi Arabia An Empirical Investigation, IEEE.

6. Alrowili ,Thamer F.& Alotaibi ,Mutlaq B. Alotaibi & Alharbi, Mohammed S. (2015). Predicting Citizens’ Acceptance of M-Government Services in Saudi Arabia ,An Empirical Investigation, IEEE.

7. Amailef, K. & Lu, J. (2008). ‘m-Government: A Framework of Mobile-based Emergency Response Systems’, in 3rd International Conference on Intelligent System and Knowledge Engineering, Vol. (1), pp. 1398 – 1403.

8. Amailef, K. and Lu, J. (2011). A mobile-based emergency response system for intelligentmgovernment services, Journal of Enterprise Information Management, Vol. (24), No. (4),pp.338–359.

9. Boyle, S., Finney, J. D., & Greer, R. S. (2013). U.S. Patent No. 8,565,737. Washington, DC: U.S. Patent and Trademark Office.

10. Cao ,Jian Tong & Luee ,Ting Jie. (2007). Application of M-Government System in Beijing Municipal Government, IEEE.

11. Chen ,Zhen-Jiao Chen , Douglas Vogel , Zhao-HuaWang. (2016) . How to satisfy citizens? Using mobile government to reengineer fair government processes, Decision Support Systems 82 47–57, ScienceDirect.

12. El Kiki, T. and Lawrence, E. (2006a) Government as a Mobile Enterprise: Real-Time, Ubiquitous Government. Information Technology: New Generations,. ITNG. Third International Conference on IEEE, pp. 320-327.

13. El-Kiki, T. and Lawrence, E. (2006b). Mobile User Satisfaction and Usage Analysis Model of mgovernment Services. Proceedings of Euro mGov, pp. 91-102.

14. Fasanghari ,Mehdi & Samimi ,Hossein. (2009). A Novel Framework for M-Government Implementation ,2009 International Conference on Future Computer and Communication, IEEE.

15. Firoozy-Najafabadi ,Hamid-Reza & Pashazadeh ,Saeid. (2011). Mobile Police Service in Mobile Government, IEEE.

16. Galvez ,Robert Anthony and Youngblood. (2014). Norman E, e-Government in Rhode Island: what effects do templates have on usability, accessibility, and mobile readiness? Springer-Verlag Berlin Heidelberg.

17. Georgescu, M. (2011). The impact of mobile government in organizations: promises and pitfalls. The USV Annals of Economics and Public Administration, 10(2), 15-22.

18. Georgiadis, Christos K. and Stiakakis Emmanouil. (2010) Extending an e-Government Service Measurement Framework to m-Governement Services, Ninth International Conference on Mobile Business / Ninth Global Mobility Roundtable.

19. Ghyasiand , A. F. & Kushchu ,I (2004). m-Government: Cases of Developing Countries, in the proceedings of European conference on e-Government.

20. Hassan, M., Jaber, T. & Hamdan, Z. (2009). Adaptive Mobile-Government Framework. International Conference on administrative Development: Towards Excellence in Public Sector Performance. Riyadh, Saudi Arabia, 1-4 November,. Available

21. Hossain ,Md Shahid, Georgios Samakovitis & Liz Bacon, Lachlan Mackinnon. (2015) aconceptual framework for design of mobile governance in developing countries: the case of Bangladesh, 18th international conference on computer and information technology (ICCTT),21-23.

22. Hsu, C.L., H.P. Lu, H.H. Hsu. (2007). Adoption of the mobile internet: an empirical study of multimedia message service (MMS), Omega 35 715–726. International Telecommunications Union, 2015, https://www.itu.int/en/ITUD/Statistics/Documents/facts/ICTFactsFigures2015.pdf.

23. International Telecommunications Union, 2016, https://www.itu.int/en/ITUD/Statistics/Documents/facts/ICTFactsFigures2016.pdf.

24. Junglas, I., C. Abraham, R.T. Watson. (2008) . Task-technology fit for mobile locatable information systems, Decision Support Systems 451046–1057.

25. Keoduangsine, S. and Goodwin, R. (2009) User Satisfaction Model for Mobile E-Government Service. Proceedings of the 11th International Conference On Information integration and Web-Based applications and Services, ACM, pp. 609-612.

26. Kim, Y., Yoon, J., Park, S. & Han, J., (2004). Architecture for Implementing the Mobile Government Services in Korea, in Conceptual Modelling for Advanced Application domains, Springer, Heidelberg, Berlin, pp. 601 – 612

27. Kumar M., and Reddy, B.L. (2008). Security Issues in m-Government, Springer-Verlag Berlin Heidelberg, ICGeS, CCIS 12, pp. 265–273.

28. Kumar, M. and Sinha, O.p. (2007). M-Government–Mobile Technology for E-Government, International Conference On E-Government, India, pp. 294-301.

29. Kushchu, I. & Kuscu, M. H. (2003) ‘From E-government to M-government: Facing the Inevitable’, in the 3rd European Conference on e-Government, Ireland, pp. 253 – 260.

30. Lee ,M., Tan, X., and Trimi ,S.. (2006). "M-government, from rhetoric toreality: learning from leading countries," Electronic Government, AnInternational Journal, vol. (3), pp. 113-126,.

31. Liu, Y., Li, H. X., Kostakos ,V., Goncalves J., Hosio, S., Hu, F.( (2014) ). An empirical investigation of mobile government adoption in rural China: a case study in Zhejiang province, Government Information Quarterly 31 432–442.

32.Maddena ,Gary, Erik Bohlinb, Hajime Onikic & Thien Tran. (2013). Potential demand for mgovernment services in Jap, Applied Economics Letters, Taylor & Francis.

33. Mengistu Desta & Hangjung Zo & Jae Jeung Rho. (2009). M-Government: Opportunities and Challenges to Deliver Mobile Government Services in Developing Countries, Fourth International Conference on Computer Sciences and Convergence Information Technology.

34. Misuraca, Gianluca C. (2015). e-Government: exploring m-governmen scenarios, between ICTdriven experiments and citizen-centric Implications, Technology Analysis & Strategic Management, Vol. (21), No. (3), 407–424.

35. Mohd. Nishat Faisal & Faisal Talib. (2016). E-government to m-government: a study in a developing economy,Int. J. Mobile Communications, Vol. (14), No. (6), Inderscience Enterprises Ltd.

36. Moon, M.J. (2004) .From E-Government to M-Government? Emerging Practices in the Use of Mobile Technology by State Governments’, IBM Center for the Business of Government, Washington, November.

37. Nava ,A.S. and Dvila ,I.L.(2005) . M-Government for Digital Cities:Value Added Public Services, Proc. The Proceedings of the First European Mobile Government Conference, Mobile Government Consortium International Pub., UK.

38. Ntaliani, M., C. Costopoulou, S. Karetsos. (2008). Mobile government: a challenge for agriculture, Government Information Quarterly , 699–716.

39. OECD/ITU (2011) defines m-government as, ‘mobile technologies to support and enhance government performance and foster a more connected society.

40. Onashoga, Adebukola, Adebayo Ogunjobi, Thomas Ibharalu & Oluwafunmilayo Lawal. (2016). a secure framework for SMS-based service delivery in m-government using a multicast encryption scheme ,African Journal of Science, Technology, Innovation and Development, Vol. (8), No. (3), 247–255, http://dx.doi.org/10.1080/20421338.2016.1156837.

41. Ozok, H. Wu, A.A, Gurses A.P. and Wei J.( 2009). User apects of electronic and mobile government: resutls from a review of current research, Electronic Government: An International Journal, Vol. 6 (3), , pp. 233-251.

42. Roggenkamp, K. (2007). It's the Mobility, Stupid: Designing Mobile Government. Kushchu, I. (ed.) Mobile Government: An Emerging Direction in E-Government. Hershey, NY: IGI Publishing, pp. 60-85.

43. Rossel, Finger and Misuraca, G . (2006). Mobile” e-Government Options: Between Technologydriven and Usercentric’, The Electronic Journal of e-Government, vol., (4) issue 2, pp. 79-86.

44. Salkute, V., Kolhe, S. and Veedhi, A. (2011). Implications of Mobile Communication Technologies (MCT) in M-Government: Challenges, Technology and Applications. International Research Journal of Management and Business Studies, vol.(1), pp.62-67.

45. Sheng, H. and Trimi, S. (2008). M-Government: Technologies, Applications and Challenges. Electronic Government, An International Journal, vol. (5), no. (1), pp. 1-18.

46. Song ,G. and Corn ford, T.( 2006). “Mobile Government: Towards a Service Paradigm,” In Proc. 2nd International Conference On E-Government, Pittsburgh, USA,, pp. 208-218.

47. Susanto, Tony Dwi, and Goodwin, Robert. (2010). Factors Influencing Citizen Adoption of SMS-Based e Government Services, Electronic Journal of e-Government, Volume (8) Issue (1), 55 - 71.

48. Wang ,Changlin. (2014). Antecedents and consequences of perceived value in Mobile Government continuance use: An empirical research in Chi Contents lists. Science Direct Computers in Human Behavior, Computers in Human Behavior 34 140–147.

49. Welch ,E. and Wong, W.(2001). , Global information technology pressure and government accountability: The mediating effect of domestic context on Website openness,” Journal of Public Administration Research and Theory, vol. (11), , pp. 509- 538.

50. Wixom ,B.H & Todd P.A. (2005) . A theoretical integration of user satisfaction and technology acceptance, Information Systems Research 16 85–102.

51. World Fact Book, (2011). Central Intelligence Agency, available at https://www.cia.gov/index.html.

52. Yuan, Y. F., Archera, N., Connelly, C. E., & Zheng, W. P. (2010). Identifying the ideal fit between mobile work and mobile work support. Information & Management, 47(3), 125–137.

53. Zefferer ,T. (2011). Mobile Government: E-Government for Mobile Societies Stocktaking of Current Trends and Initiatives.:http://www.asit.at/pdfs/technologiebeobachtung/mobile_government_1.0.pdf

This material may be protected under Copyright Act which governs the making of photocopies or reproductions of copyrighted materials.
You may use the digitized material for private study, scholarship, or research.

Back to previous page