UPSI Digital Repository (UDRep)
Start | FAQ | About

QR Code Link :

Type :article
Subject :HD28 Management. Industrial Management
Main Author :Lim, Chen Kim
Additional Authors :Tan, KiamLam
Idyawati Hussein
Azham Hussain
Emmanuel O.C. Mkpojiogu
Title :A current state performance framework for the evaluation of user experience design (UXD) practice in industry
Place of Production :Tanjong Malim
Publisher :Fakulti Seni, Komputeran dan Industri Kreatif
Year of Publication :2019
Corporate Name :Universiti Pendidikan Sultan Idris

Abstract : Universiti Pendidikan Sultan Idris
This study proposes a current state analysis framework for the understanding and evaluation of the user experience design (UXD) practice in industry.In this study, using PAR and grounded theory, an evaluation framework was developed to assess the UXD practice in industry. The study was conducted among a UXD community of practice, UX Malaysia. The proposed framework incorporated implicit, and explicit design practices as well as practice constraints. Implicit practice is grouped into values and goals while explicit practice comprises of job roles/design decision and knowledge. Constraints encountered by individuals who are motivated to practise user experience design in the development process include those related to: direct control, between direct control and indirect control, indirect control, between indirect control and no control and no control.

References

1. Adikari, S., McDonald, C., & Campbell, J. (2013). Reframed Contexts: Design Thinking for Agile User Experience Design. In A. Marcus (Ed.), Design, User Experience, and Usability. Design Philosophy, Methods, and Tools, Vol. 8012, Springer Berlin Heidelberg, 3 - 12.

2. Bach, P. M., DeLine, R., & Carroll, J. M. (2009). Designers wanted: participation and the user experience in open source software development. Paper presented at the Proceedings of the 27th international conference on Human factors in computing systems, Boston, MA, USA.

3. Bandura, A. (1993). Perceived self-efficacy in cognitive development and functioning. Educational psychologist, 28(2), 117-148.

4. Bygstad, B., Ghinea, G., &Brevik, E. (2008). Software development methods and usability: Perspectives from a survey in the software industry in Norway. Interacting with Computers, 20(3), 375-385. doi:10.1016/j.intcom.2007.12.001

5. Carver, C. S., &Scheier, M. F. (1990). Origins and functions of positive and negative affect: a control-process view. Psychological review, 97(1), 19.

6. Clemmensen, T., Hertzum, M., Yang, J., & Chen, Y. (2013). Do Usability Professionals Think about User Experience in the Same Way as Users and Developers Do? In P. Kotzé, G. Marsden, G. Lindgaard, J. Wesson & M. Winckler (Eds.), Human-Computer Interaction – INTERACT 2013, Vol. 8118, Springer Berlin Heidelberg, 461-478.

7. Covey, S. R. (1999). The 7 habits of highly effective people: Restoring the character ethic. London: Pocket Books.

8. Crilly, N., Good, D., Matravers, D., & Clarkson, P. J. (2008). Design as communication: exploring the validity and utility of relating intention to interpretation. Design Studies, 29, 425-457. doi:10.1016/j.destud.2008.05.002

9. Curtis, B., Krasner, H., &Iscoe, N. (1988). A field study of the software design process for large systems. Communication of the ACM, 31(11), 1268-1287.

10. Dayton, T. (1993). Skills needed by user-centered design practitioners in real software development environments: report on the CHI'92 workshop. SIGCHI Bull., 25(3), 16-31. doi: 10.1145/155786.155790

11. Dillon, A., Sweney, M., & Maguire, M. (1993). A survey of usability evaluation practices and requirements in the European IT industry. Paper presented at the HCI'93, Cambridge.

12. Earthy, J. (1998). Usability maturity model: Human centeredness scale (pp. 34): Lloyd's Register and the European Commision 1998.

13. Ehrlich, C. (2012). Be careful what you wish for but also why you wish for it - goal-striving reasons ans subjective well-being. The Journal of Positive Psychology, 7(6), 493-503.

14. Fishbein, M. (1963). An investigation of the relationship between beliefs about an object and the attitude toward that object. Human relations.

15. Ferreira, J., Sharp, H., Robinson, H., Sillitti, A., Martin, A., Wang, X., & Whitworth, E. (2010). Values and Assumptions Shaping Agile Development and User Experience Design in Practice. Agile Processes in Software Engineering and Extreme Programming. In W. Aalst, J. Mylopoulos, M. Rosemann, M. J. Shaw & C. Szyperski (Eds.), Springer Berlin Heidelberg, Vol. 48, 178-183.

16. Folstad, A., Bark, I., &Gulliksen, J. (2006). How HCI-practitioners want to evaluate their own practice. Paper presented at the Proceedings of the 4th Nordic conference on Human-computer interaction: changing roles, Oslo, Norway.

17. Ford, M.E. (1992). Motivating Humans: Goals, Emotions and Personal Agency Beliefs: Sage Publications, Inc.

18. Gould, J.D., & Lewis, C. (1985). Designing for usability: Key principles and what designers think. Communications of the ACM, 28, 300-311.

19. Gulliksen, J., Lants, A., &Boivie, I. (1999). User centered design - Problems and possibilities. A summary of the 1998 PDC & CSCW workshop, SIGCHI Bulletin, Seattle, USA, 2-31.

20. Gulliksen, J., & Lantz, A. (2001). Design versus design-from the shaping of product to the creation of user experiences.

21. Hadley, S. A., & MacLeod, A. K. (2010). Conditional goal-setting, personal goals and hopelessness about future. Cognition and Emotion, 24(7), 1191-1198.

22. Hammond, N., Jorgensen, A. , MacLean, A. , Barnard, P., & Long, J. (1983). Design practice and interface usability: Evidence from interviews with designers. Paper presented at the Proceedings of the SIGCHI conference on Human Factors in Computing Systems, Boston, Massachusetts, United States.

23. Hancock, P. A., Pepe, A. A., & Murphy, L. L. (2005). Hedonomics: the power of positive and pleasurable ergonomics. Ergonomics Design, 13(1), 8-14.

24. Hassenzahl, M., Law, E. L-C., &Hvannberg, E. T. (2006). User experience - Towards a unified view. Paper presented at the UX WS NordiCHI'06: COST294-MAUSE, Oslo Norway.

25. Hefley, W.E., Buie, E.A., Lynch, G.F., Muller, M.J., Hoecker, D.G., Carter, J., & Roth, J. T. (1994). Integrating human factors with software engineering practices. Paper presented at the Human Factors and Ergonomics Society Annual Meetings 1983-1994.

26. Herbsleb, J., Zubrow, D., Goldenson, D., Hayes, H., &Paulk, M. (1997). Software quality and the capability maturity model. Commun. ACM, 40(6), 30-40. doi: 10.1145/255656.255692

27. Hussain, A., Abdullah,A., Husni, H., &Mkpojiogu, E.O.C. (2016). Interaction Design Principles for Edutainment Systems: Enhancing the Communication Skills of Children with Autism Spectrum Disorders. Rev. Tec. Ing. Univ. Zulia. 39(8), 45-50. doi: 10.21311/001.39.8.06

28. Hussain, A., AbdRazak, M.N.F., Mkpojiogu, E.O.C. &Hamdi, M.M.F. (2017). UX evaluation of a video streaming application with teenage users. Journal of Telecommunication, Electronic & Computer Engineering (JTEC), 9 (2-11), 129-131

29. Hussain, A., Isam, M., &Mkpojiogu, E.O.C. (2017). A UX assessment of a mobile recommender app for household electrical energy savings. Journal of Telecommunication, Electronic & Computer Engineering, 9 (2-11)

30. Hussain, A., Mkpojiogu, E.O.C., Musa, J., &Mortada, S. (2017). A user experience evaluation of amazon kindle mobile application. Proceedings of the 2nd International Conference on Applied Science and Technology (ICAST’17), Kedah, Malaysia. AIP Conference Proceedings 1891 (1), 020060,

31. Hussain, A., Mkpojiogu, E.O.C., Musa, J., Mortada, S., &Yue, W.S. (2018). Mobile Experience Evaluation of an e-Reader App. Journal of Telecommunication, Electronic & Computer Engineering (JTEC), 10(1-10), 11-15.

32. Idyawati, H., Hussain, A. &Mkpojiogu, E.O.C. (2019a). The knowledge of human-computer interaction (hci) and user experience design (uxd) in malaysia: an analysis of the characteristics of an hcifocused conference

33. Idyawati, H., Hussain, A. &Mkpojiogu, E.O.C. (2019b). The state of user experience design practice in malaysia: an exploratory study

34. Jokela, T., &Abrahamsson, P. (2001). Modelling usability capabilityIntroducing the dimension. Lecture Notes in Computer Science, 1-16.

35. Jokela, T., Siponen, M., Hirasawa, N., & Earthy, J. (2006). A survey of usability capability maturity models: Implications for practice and research. Behaviour & Information Technology, 25(3), 263 - 282.

36. Joshi, A. (2004). Institutionalizing HCI - the challenges in India. White Paper.

37. Karat, J., & Dayton, T. (1995). Practical education for improving software usability. Paper presented at the CHI'95.

38. Krathwohl, D. R. (2002). A revision of Bloom's taxonomy: An overview. Theory into practice, 41(4), 212-218.

39. Kurosu, M. (2011). Usability in Japan. In I. Douglas & Z. Liu (Eds.), Global Usability. London: Springer-Verlag.

40. Kuutti, K., Jokela, T., Nieminen, M., &Jokela, P. (1998). Assessing human-centred design processes in product development by using the INUSE maturity model.

41. Law, E.L.C., Vermeeren, A.P.O.S., Hassenzahl, M., & Blythe, M. (2007). Towards a UX manifesto. Paper presented at the BCS HCI Group Conference, Lancaster University, UK.

42. Law, E. L.-C., Hvannberg, E. T., &Cockton, G. (2008a). A Green Paper on Usability Maturation Maturing Usability (pp. 381-424): Springer London

43. Law, E. L.-C., Roto, V., Hassenzahl, M., Vermeeren, A., &Kort, J. (2009). Understanding, scoping and defining user experience: A survey approach. Paper presented at the CHI 2009, Boston, USA.

44. Lewin, K. (1945). Social Conflicts: Selected Papers on Group Dynamics. London: A Harper International edition.

45. Mao, J-Y., Vredenburg, K., Smith, P. W., & Carey, T. (2005). The state of user-centered design practice. Commun. ACM, 48(3), 105-109. doi: 10.1145/1047671.1047677

46. Marcus, A., Gunther, R., &Sieffert, R (2009). Validating a Standardized usability/user-experience maturity model: A progres report. Paper presented at the HCII 2009.

47. Marti, P. &Bannon, L. (2009). Exploring User-Centred Design in Practice: Some Caveats. Knowledge, Technology and Policy, 22(1), 7-15. doi: 10.1007/s12130-009-9062-3

48. Park, J., Han, S. H., Kim, H. K., Cho, Y. & Park, W. (2013). Developing elements of user experience for mobile phones and services: survey, interview, and observation approaches. Human Factors and Ergonomics in Manufacturing & Services Industries, 23(4), 279-293.

49. Paulk, M.C. (2009). A history of the capability maturity model for software. The Software Quality Profile, 1(1).

50. Pintrich, P. R. (2000). An achievement goal theory perspective on issues in motivation terminology, theory, and research. Comtemporary Educational Psychology, 25, 92-104.

51. Poltrock, S. E., &Grudin, J. (1994). Organizational obstacles to interface design and development: two participant-observer studies. ACM Transactions on Computer-Human Interaction (TOCHI), 1(1), 52-80.

52. Putnam, C., &Kolko, B. (2012). HCI professions: differences & definitions. In CHI'12 Extended Abstracts on Human Factors in Computing Systems (pp. 2021-2026). ACM.

53. Ryan, R. M., &Deci, E. L. (2000). Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being. American Psychologist, 55(1), 68-78.

54. Sandler, D. (2010). Best practices for applying Agile techniques to data warehouses. Business Intelligence Journal, 15(4), 17-27.

55. Shoda, Y. (2004). Individual differences in social psychology: Understanding situations to understand people, understanding people to understand situations: Sage.

56. Smith, A., Joshi, A., Liu, Z., Bannon, L., Gulliksen, J., & Li, C. (2007). Institutionalizing HCI in Asia. Paper presented at the INTERACT 2007, Rio de Janeiro, Brasil.

57. Solemon, B., Sahibuddin, S., &Ghani, A.A. (2010). Adoption of requirements engineering practices in Malaysian software development companies. ASEA 2010, CCIS, 117, 141-150.

58. Solso, R. L., MacLin, M. K., &MacLin, O. H. (2005). Thinking: Concept formation, logic, and decision making Cognitive Psychology (pp. 417-450): Pearson Allyn and Bacon

59. Sternberg, R. J. (2009). Cognitive psychology (Fifth ed.). Wadsworth, USA: Wadsworth, Cengage Learning.

60. Stolterman, E. (2008). The Nature of Design Practice and Implications for Interaction Design Research. International Journal of Design, 2(1), 55-65.

61. Sundbo, J., & Sorensen, F. (2013). Handbook on the Experience Economy: Edward Elgar Publishing.

62. Turri, J. (2013). Unreliable knowledge. Philosophy and Phenomenological Research.

63. Vashist, R., McKay, J., & Marshall, P. (2011). Reflecting on use of practice theories to understand 'practices': A boundary practice perspective on work of business analysts. Paper presented at the International Workshop on Practice Research, Helsinki.

64. Venturi, G., &Troost, J. (2004). Survey on the UCD integration in the industry. Paper presented at the NordiCHI'04, Tampere, Finland.

65. Vukelja, L., Muller, L., &Opwis, K. (2007). Are Engineers Condemned to Design? A Survey on Software Engineering and UI Design in Switzerland. Paper presented at the INTERACT 2007.

66. Wenger, E., Trayner, B., &Laat, d. M. (2011). Promoting and assessing value creation in communities and networks: a conceptual framework. Netherlands: Dutch Ministry of Education, Culture and Science.

67. Woolgar, S. (1994). Rethinking requirements analysis: some implications of recent research into producer-consumer relationships in IT development. Paper presented at the Requirements engineering.

68. Zhao, F., Collier, A., & Deng, H. (2014). A multidimensional and integrative approach to study global digital divide and e-government development. Information Technology & People, 27(1), 38-62.


This material may be protected under Copyright Act which governs the making of photocopies or reproductions of copyrighted materials.
You may use the digitized material for private study, scholarship, or research.

Back to previous page

Installed and configured by Bahagian Automasi, Perpustakaan Tuanku Bainun, Universiti Pendidikan Sultan Idris
If you have enquiries, kindly contact us at pustakasys@upsi.edu.my or 016-3630263. Office hours only.