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Type :thesis
Subject :T Technology (General)
Main Author :Aljarrah, Mohammadnour Mosbah
Title :Developing a model of information systems success evaluation for ASYCUDA customs information system in Jordan
Place of Production :Tanjong Malim
Publisher :Fakulti Pengurusan dan Ekonomi
Year of Publication :2018
Corporate Name :Universiti Pendidikan Sultan Idris
PDF Guest :Click to view PDF file

Abstract : Universiti Pendidikan Sultan Idris
The  objective  of  this  research  is  to  propose  a  model  which  investigates  the relationship between the determining factors and Perceived Usefulness for ASYCUDA information  system in customs sector in Jordan. This research addresses seven determining factors. These  factors are System Quality, Information Quality, Service Quality, System Use, User Satisfaction,  Data Interchange Quality, and Training. Development of the model was based on DeLone and McLean  information system success model. This research applies a quantitative research method, using  questionnaire as the research instrument. A sample of 257 employees who used ASYCUDA were chosen  using simple random technique. Data were analysed using descriptive statistics, correlation, factor  analysis and multiple regression analysis. The findings of this research have demonstrated that all  seven constructs were significantly correlated and predicted Perceived Usefulness of ASYCUDA  information system. Three correlated relations were identified to have the largest unique  contribution which are Perceived Usefulness and User Satisfaction (β = 0.796), Perceived Usefulness  and System Use (β = 0.759), and System Use and User Satisfaction (β = 0.711). However, two  relations, though significantly correlated, have the last unique contribution which are Information  Quality and Perceived Usefulness (β = 0.296) and System Quality and Perceived Usefulness (β =  0.242). As a conclusion, this study will help Jordan customs to evaluate the success of their  information system to identify the possible differences between the goals of the implementation of  ASYCUDA and what they actually gained from the information system. This study will support Jordan  customs in ensuring that all customs employees have the knowledge, skills, and support in order to  work in a higher efficiency atmosphere which creates motivation for work and production. The study  also implicates that the developed model can enhance the employees performance and the effectiveness of ASYCUDA information system.  

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