UPSI Digital Repository (UDRep)
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Abstract : Universiti Pendidikan Sultan Idris |
The objective of this research is to propose a model which investigates the
relationship between the determining factors and Perceived Usefulness for ASYCUDA information
system in customs sector in Jordan. This research addresses seven determining factors. These
factors are System Quality, Information Quality, Service Quality, System Use, User Satisfaction,
Data Interchange Quality, and Training. Development of the model was based on DeLone and McLean
information system success model. This research applies a quantitative research method, using
questionnaire as the research instrument. A sample of 257 employees who used ASYCUDA were chosen
using simple random technique. Data were analysed using descriptive statistics, correlation, factor
analysis and multiple regression analysis. The findings of this research have demonstrated that all
seven constructs were significantly correlated and predicted Perceived Usefulness of ASYCUDA
information system. Three correlated relations were identified to have the largest unique
contribution which are Perceived Usefulness and User Satisfaction (β = 0.796), Perceived Usefulness
and System Use (β = 0.759), and System Use and User Satisfaction (β = 0.711). However, two
relations, though significantly correlated, have the last unique contribution which are Information
Quality and Perceived Usefulness (β = 0.296) and System Quality and Perceived Usefulness (β =
0.242). As a conclusion, this study will help Jordan customs to evaluate the success of their
information system to identify the possible differences between the goals of the implementation of
ASYCUDA and what they actually gained from the information system. This study will support Jordan
customs in ensuring that all customs employees have the knowledge, skills, and support in order to
work in a higher efficiency atmosphere which creates motivation for work and production. The study
also implicates that the developed model can enhance the employees performance and
the effectiveness of ASYCUDA information system.
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