UPSI Digital Repository (UDRep)
Start | FAQ | About
Menu Icon

QR Code Link :

Type :article
Subject :JS Local government Municipal government
Main Author :Nek Kamal bin Yeop Yunus
Additional Authors :Mohamed Saif Rashid
Title :The role of knowledge management to enhancing public services in Dubai
Place of Production :Tanjong Malim
Publisher :Fakulti Pengurusan dan Ekonomi
Year of Publication :2019
Corporate Name :Universiti Pendidikan Sultan Idris

Abstract : Universiti Pendidikan Sultan Idris
This study aims to highlight the importance of knowledge management and the factors influencing its implementation within the public sector organizations in Dubai. This study provides a clear understanding of the concept of knowledge management in the public sector and the ability of these sectors to collect and preserve knowledge, knowledge management. This requires the development of knowledge to review and strengthen their strategies to collect document and disseminate their workforce knowledge in order to achieve better institutional performance and to ensure that the knowledge of outstanding expertise and competencies remains within the institution even after leaving their sources for the organizations. Data were collected by distributing questionnaires to 215 systematic randomly sampled respondents from seven public departments. Data collected were analyzed by using descriptive and inferential statistics. It was found that all the independent variables were significantly related to organizational performances. The multiple regressions analysis showed that all the predictor variables contributed 55.5% towards the organizational performances of the public departments in Dubai. The research implication and suggestion were discussed at the end of the paper.  
This material may be protected under Copyright Act which governs the making of photocopies or reproductions of copyrighted materials.
You may use the digitized material for private study, scholarship, or research.

Back to previous page

Installed and configured by Bahagian Automasi, Perpustakaan Tuanku Bainun, Universiti Pendidikan Sultan Idris
If you have enquiries, kindly contact us at pustakasys@upsi.edu.my or 016-3630263. Office hours only.