UPSI Digital Repository (UDRep)
|
UPSI Digital Repository (UDRep)
|
|
|
| ||||||||||||||||||||||
| Abstract : Universiti Pendidikan Sultan Idris |
| Kajian ini bertujuan untuk memodelkan kejuruteraan semula proses perniagaan bagi pengurusan permohonan Tabung Bantuan Perubatan di hospital. Pemodelan ini melibatkan pengkajian ke atas proses perniagaan sedia ada (As Is Process) di Unit Kerja Sosial Perubatan (UKSP) yang berperanan membantu pesakit dalam membiayai kos peralatan perubatan melalui Tabung Bantuan Perubatan (TBP). As Is Process ini mula mengalami kelewatan disebabkan bilangan permohonan yang semakin meningkat, penglibatan beberapa individu, proses kerja yang bertindih, dan beberapa kaedah yang dilakukan secara manual. Maka, kajian ini dijalankan untuk mengenalpasti proses-proses yang boleh diperbaiki atau dihapuskan dan membangunkan satu proses yang baharu (To Be Process) tanpa menjejaskan fungsi asalnya melalui metodologi B2Lean, iaitu gabungan Business Process Reengineering (BPR) dan Lean Thinking. Kajian ini menggunakan kaedah penyelidikan kualitatif melibatkan reka bentuk kajian kes. Seramai tujuh (7) orang pegawai dan kakitangan UKSP dari Hospital Raja Permaisuri Bainun, Ipoh telah dipilih sebagai subjek kajian. Tiga (3) jenis instrumen digunakan, iaitu carta alir As Is Process, protokol temu bual dan senarai semak bagi As Is Process dan To Be Process. Pengumpulan data dilakukan menerusi kaedah pemerhatian dan temu bual. Dapatan kajian melalui kaedah pemerhatian menunjukkan sebanyak 242 minit diperlukan untuk melengkapkan To Be Process, manakala dapatan melalui kaedah temubual pula menunjukkan sebanyak 266 minit diperlukan untuk melengkapkan proses yang sama. Purata untuk kedua-dua dapatan ini berjumlah 254 minit berbanding 527 minit yang diperuntukkan untuk As Is Process. Dari segi pemprosesan masa, penjimatan sebanyak 52% berjaya dicapai untuk melengkapkan keseluruhan proses permohonan. Kesimpulannya, proses baharu ini berupaya meningkatkan prestasi UKSP dalam mengendalikan permohonan tabung bantuan perubatan. Implikasi kajian ini adalah penggunaan aliran kerja baharu ini yang dapat membantu hospital di Malaysia menguruskan permohonan bantuan perubatan dengan lebih cekap dan efisyen lagi. |
| References |
Ajayi, I.A., & Omirin, Fadekemi F. (2007). The Use of Management Information Systems (MIS) In Decision Making In The South-West Nigerian Universities. Educational Research and Review, Vol. 2(5), 109-116.
Akua, A.O. (2014). Time Management and Administrative Effectiveness: Lessons for Educational Administrators. Global Research Journal of Interdisciplinary Social Sciences. Vol.3(4) 12-19.
Amutha Subramaniam (2008). A Web Based Business Process Re_engineering Case Tool For As-Is Process, University Malaya.
Anwar Jamil, Ain Muin & Zakaria Mustafa. (2013). Adaptasi Sistem Kaizen Dalam Konsep Pengurusan Kendiri: Satu Kajian Kes Di Jabatan Pengajian Asia Timur, Universiti Malaya. International Conference on Social Science Research.
Asemi, A., Safari, A., & Zavareh, A.A. (2011). The Role of Management Information System (MIS) and Decision Support System (DSS) for Manager’s Decision Making Process. International Journal of Business and Management, Vol. 6,(7) pp 164-173.
Aslina Saad (2005). A New Paradigm in School Management: (BPR) Business Process Reengineering. University Pendidikan Sultan Idris.
Attaran, Mohsen. (2004). Exploring the relationship between information technology and business process reengineering. Information & Management. 41. 585-596. 10.1016/S0378-7206(03)00098-3.
Babu, K.V.S.N.J., & Sekhar, B.M.R. (2012). MIS. Vs. DSSS in Decision Making. Global Journal of Management and Business Research, Vol. 12 Issue 16 Version 1.0.
Bahramnejad, P., Sharafi,S.M & Nabiollahi,A. (2015). A Method For Business Process Reengineering Based On Enterprise Ontology. International Journal of Software Engineering & Applications (IJSEA), Vol. 6(1), 25 – 39.
Bliemel, M. & Hassanein, K. (2004). E-health: applying business process reengineering principles to healthcare in Canada. International Journal of Electronic Business (IJEB), Vol. 2, No. 6.
Chua,Y.P. (2014). Kaedah Penyelidikan Edisi Ketiga. McGraw-Hill Education (Malaysia) Sdn. Bhd.
Chung, et al. (2003). Knowledge-based process management – an approach to handling rkflow. Knowledge-based systems, 16 (3), 149-160.
Creswell, J.W. (2014). Research Design.Qualitative, Quantitative and Mixed Methods Approaches. SAGE Publications, Inc.
Dragan, J., & Toni, M. (2016). Information Technology as Enabler for Business Process Reengineering – A Successful Case Study. : 13th International Conference on Informatics and Information Technologies Macedonia.
Esbenshade, J., Vidal, M., Fascilla,G., & Ono, M. (2016). Customer-driven management models for choiceless clientele? Business process reengineering in a California welfare agency. SAGE Journal Volume: 30 issue: 1, page(s): 77-96.
Felice, F.D. & Petrillo, A. (2013). Optimization of automotive glass production through business process reengineering approach. Procedia – Social and Behavorial Sciences 75 (2013) 272-281.
Gershon, M. (2017). Choosing Which Process Improvement Methodology to Implement. Temple University. Dimuat turun daripada : https://www.researchgate.net/publication/266439780
Goksoy, A., Ozsoy, B., & Vayvay, O. (2012). Business Process Reengineering: Strategic Tool for Managing Organizational Change an Application in a Multinational Company. International Journal of Business and Management, Vol. 7(2). Pp 89-112.
Grover, V., Teng, J.T.C., & Fiedler, K.D. (1993). Information Technology Enabled Business Process Redesign: An Integrated Planning Framework. Omega, 21, 433- 447.
Habib, M.N & Shah, A. (2013). Business Process Reengineering: Literature Review of Approaches and Applications. Proceedings of 3rd Asia-Pacific Business Research Conference 25 - 26 February 2013, 1-8.
Hagg, Heather (Woodward), Suskovich, Deanna, Workman-Germann, Jamie, ………, Chris. (2007). Adaptation Of Lean Methodologies For Healthcare Applications. RCHE Publications. Paper 24. Dimuat turun daripada : http://Docs.Lib.Purdue.Edu/Rche_Rp/24
Hairudin Hambali. (2012). Pelaksanaan Kursus Induksi Kumpulan Sokongan Di Bawah Skim Perkhidmatan Pelajaran: Satu Kajian Di Jabatan Pelajaran Negeri Perak. Universiti Pendidikan Sultan Idris.
Hammer, M., & Champy, J. (2000). Reengineering the corporation: a manifesto for business revolution. Summaries.Com Dimuat turun daripada : https://sohailumar.files.wordpress.com/2014/03/reengineering_the_corporation- clean.pdf
Hanafizadeh, P. & Ossouli, E. (2011). Prosess Selection in Re-engineering by measuring degree of change. Business Process Management, Vol.17 (2), 284 – 310.
Haris Abd Wahab. (2003). Jangkaan Terhadap Peranan Pekerja Sosial Perubatan di Malaysia. JATI - Journal Of Southeast Asian Studies, [S.l.], v. 8, p. 85-104.
Heidarkhani, A., Khomami, A.A., Jahanbazi, Q., & Alipoor, H. (2013). The Role of Management Information Systems (MIS) in Decision-Making and Problems of its Implementation. Universal Journal of Management and Social Sciences, Vol. 3 (3), 78- 89.
http://www.myhealth.gov.my/sistem-pengurusan-pesakit-spp/
Ismail Baba. (1998). The Need for Professionalism of Social Work in Malaysia. Advancing Social Work Education Conference, University Malaysia Sarawak, Vol 16 (17).
Jaafar Muhamad. (1997). Kelakuan Individu Dari Perspektif Ciri Biografi, Bab 3. Kelakuan Organisasi. Ed. Ke 2, Kuala Lumpur: Leeds Publication.
Kabiru. Ringim, Rizal Razalli & Norlena Hasnan (2011), Effect of Business Process Reengineering Factors on Organizational Performance of Nigerian banks: Information Technology Capability as the Moderating Factor. Universiti Utara Malaysia, Sintok Kedah.
Khodambashi, S. (2013). Business Process Reengineering in Application Healthcare in a relation to Health Information System. Journal of International Conference on Health & Social Care Information Systems & Technologies. Vol.9, 949 – 957.
Kumar, A., & Ozdamar, L. (2004). Business Process Reengineering At The Hospitals: A Case Study At Singapore Hospital. Proceedings 18th European Simulation Multiconference Graham Horton (c) SCS Europe, 2004 ISBN 3-936150-35-4 (book) / ISBN 3-936150-36-2 (CD)
Larsen, M.H., & Andersen, N.B. (2001). From Reengineering To Process Management. - A Longitudinal Study of BPR in a Danish Manufacturing Company. Proceedings of the 34th Hawaii International Conference on System Sciences.
Lawal, Adegboyega & Rotter, Thomas & Kinsman, Leigh & Sari, Nazmi & Harrison, Elizabeth & Jeffery, Cathy & Kutz, Mareike & Khan, Mohammad Faizul Haque & Flynn, Rachel. (2014). Lean management in health care: Definition, concepts, methodology and effects reported (systematic review protocol). Systematic reviews. 3. 103. 10.1186/2046-4053-3-103.
Liem, J. (2005). A comparision of BPR methodologies Using the NIMSAD Framework. Erasmus University Rotterdam.
Lu, Z. & J. Su (2010). Clinical data management: Current status, challenges, and future directions from industry perspectives. Open Access Journal of Clinical Trials.
Lu, Z.W. (2009). Information technology in pharmacovigilance: Benefits, challenges, and future directions from industry perspectives. Drug, Healthcare and Patient Safety.;1:35–45.
Madhumita, P. (2013). It Enabled Business Process Reengineering. International Journal of Information Technology & Management Information System (IJITMIS), ISSN0976 – 6405(Print), ISSN 0976 – 6413(Online) Volume 4, Issue 3, September - December (2013), © IAEME
Malathi Letchumanan, (2004). Business Process Reengineering (BPR) in Malaysia, University Malaya.
Maryati Yusof, Khodambashi, S., & Marzuki Mokhtar (2012). Evaluation of the clinical process in a critical care information system using the Lean Method: a case study. The African Journal of Information Systems, Vol. 5 (1), 1-26.
Milan, R. et al. (2014). Implementation of Business Process Reengineering in Human Resource Management. University of Business Academy.
Mlay, Violet, S., Zlotnikova, Irina,Watundu & Susan (2013). A Quantitative Analysis of Business Process Reengineering and Organizational Resistance: The Case of Uganda. The African Journal of Information Systems: Vol. 5(1). Dimuat turun daripada : http://digitalcommons.kennesaw.edu/ajis/vol5/iss1/1
Musse, T.M. (2015). An Analysis Of The Implementation Of Business Process Reengineering Health Care Reform Initiative In Ethiopia. Health Studies, University Of South Africa.
Najjar, L., Huq, Z., Aghazadeh, M. & Hafeznezami, S. (2012), Impact of IT on Process Improvement. Journal of Emerging Trends in Computing and Information Sciences, Vol.3 (1), 67-80.
National Association of Social Workers (2011). Social Workers in Hospitals & Medical Centers.
Noraini Idris (2013). Penyelidikan dalam Pendidikan.-Edisi Kedua. McGraw-Hill Education (Malaysia) Sdn. Bhd.
Omidi, A. & Khoshtinat, B. (2016). Factors affecting the implementation of business process reengineering: taking into account the moderating role of organizational culture (Case Study : Iran Air). Procedia Economics and Finance 36 (2016) 425 – 432.
Oprean, V.B. (2014). Business (re) Engineering: management of the risk induced constaints. Procedia – Social and Behavorial Sciences, 109(2014) 815-826.
Patwardhan, A. & Patwardhan, D. (2008). Business process re-engineering – saviour or just another fad? : One UK health care perspective. International Journal of Health Care Quality Assurance, Vol. 21(3), 289-296 Dimuat turun daripada : https://doi.org/10.1108/09526860810868229 Piawaian Kompetensi Kebangsaan Praktis Kerja Sosial Di Malaysia (2010).
Qiang, S., Xiaoyun, Y., Ping, S., Jinghua, S., Yan, Z. & Lei, X. (2010). Hospital Registration Process Reengineering Using Simulation Method. Journal of Healthcare Engineering. Vol.(1) No.(1) 2010 Pg 67–82.
R. Radhakrishnan & S. Balasubramaniam (2010). Business Process Reengineering. Text and Cases. Published by PHI Learning Private Limited, New Delhi.
Radosevic, Milan & Milan, Baosic & Marko, Caric & Jovanovic, Vladimir & Dalibor, Beric & Bojic., .......... Nenad. (2014). Implementation of Business Process Reengineering in Human Resource Management. Engineering Economics. 25. 10.5755/j01.ee.25.2.4590.
Ramos, D.A. (2010). Lean Principles Applied to Extended Value Stream Mapping. To Achieve a Costs Savings in the North American Automotive Industry. The Graduate School University of Wisconsin-Stout May.
Rose Alinda, Irny Suzila, Iskandar, Syahadah & Hafiz (2001) Perancangan Strategik Sistem Maklumat (SISP) bagi Institut Pengajian Tinggi (IPT) - Satu Kajian. Symposium of Malaysian Science and Technology Congress at USM, Penang. 1-7 Research and Development Findings For Social and Economic Development 8th- 10th November 2001, Malaysia.
Salinthip, S., & Somjai, B.(2016). Business Process Improvement Using Adjustable Parameters on Simulation – A case study in restaurant business. Journal of Advances in Information Technology, Vol 7 (4), 232-238.
Samsul, I., & Ahmed, M.D. (2012). Business process improvement of credit card department: a case study of multinational bank. Business Process Management Journal, Vol. 18 (2), 284-303.
Selvi, K. & Majumdar, R. (2014). Six Sigma- Overview of DMAIC and DMADV. International Journal of Innovative Science and Modern Engineering (IJISME) ISSN: 2319-6386, Vol. 2(5). Published By: Blue Eyes Intelligence Engineering & Sciences Publication Pvt. Ltd.
Stefanescu, L., Constantinescu, M., & Bogdanoiu, C.(2009). The Impact of Reengineering upon Performance Management. International Journal of Business and Toursim Society : Vol. 1 ( pg 14-26)
Sturdy, G.R. (2010). Business Process Reengineering: Strategies for Occupational Health and Safety. Cambridge Scholars Publishing. United Kingdom.
Suhaimi Mohamad (2007), Tahap Pengetahuan dan Pola Penggunaan Perkhidmatan Kerja Sosial di Kalangan Pesakit: Kajian Kes di Hospital UKM, Vol. 2(2).
Suhana Saad & Kartini Aboo (2015). Implimentasi budaya kerja Jepun dalam organisasi di Malaysia. Geografia Online TM Malaysia Journal of Society and Space Vol.11 (6), 1 - 10.
Sujova, A. & Marcinekova, K. (2015). Improvement of Business Process – a Research Study in Wood processing Companies of Slovakia. Procedia Economics and Finance 34 (2015) 296 – 302.
Sungau, J., Ndunguru, P.C. & Kimeme, J. (2013). Business Process Reengineering: The Technique To Improve Delivery Speed of Services Industry in Tanzania. Independent Journal of Management and Production (IJM&P) Vol.4 (1), 208 – 227.
Thangarajoo, Y. & Smith A (2015). Lean Thinking: An Overview. Ind Eng Manage 4: 159. doi:10.4172/2169-0316.1000159
Tsai, H.L. (2003). Information Technology and Business Process Reengineering: New Perspective and Strategies. Greenwood Publishing Group. Inc. United States of America.
Unit Pemodenan Tadbiran dan Perancangan Malaysia (MAMPU), (2009). Manual Perekayasaan Proses dan Prosedur Kerja bagi Sektor Awam.
Unit Pemodenan Tadbiran dan Perancangan Malaysia (MAMPU), (2012). Manual Pelaksanaan Penambahbaikan Inisiatif Fokus Group Pengurusan Pensijilan Halal
Vakola, M. & Rezgui, Y. (2000). Process Management Journal, Vol.6 (3), 238-250.
Vakola, M. (1999). Business Process Reengineering and Organisational Changes: Evaluation of Implementation Stratergies. University of Salford, UK.
Ward, J. & Peppard. L. (2002). "Strategic Planning for Information Systems". 3rd edition. West Sussex, England: John Wiley & Son.
Winston, R.N. (2014). Business Process Improvement Methodologies: Common Factors And Their Respective Efficacies. University of Gloucestershire
Womack, P. & Daniel, T.J. (1996). Lean Thinking : Banish Waste and Create Wealth in Your Corporation. Published by Simon & Schuster, New York.
Yaser Al-Mamary*, Alina Shamsuddin & Nor Aziati (2014). The Meaning of Management Information Systems and its Role in Telecommunication Companies in Yemen. American Journal of Software Engineering, Vol. 2(2), 22-25.
Yin, R. K. (2004). Case Study Methods. COSMOS Corporation REVISED DRAFT.
Ziarab Mahmood, Basharat Hazara & Zahid Bashir (2012). Review of Classical Management Theories. International Journal of Social Sciences and Education ISSN: 2223-4934 Vol 2 (1), 512-522.
Zuraida Zaini & Aslina Saad (2019). Business Process Reengineering As The Current Best Methodology For Improving The Business Process. Journal of ICT in Education (JICTE)- ISSN 2289-7844/ Vol.6/2019/66-85
Zygiaris, Z. (2000). Business Process Re-engineering. Report produced for the EC funded project. |
| This material may be protected under Copyright Act which governs the making of photocopies or reproductions of copyrighted materials. You may use the digitized material for private study, scholarship, or research. |