Abbass, F., Hayat, M., Shahzad, A. & Riaz, A. (2011) Analysis of Knowledge
Management in the Public Sector of Pakistan. European Journal of Social
Sciences, 19(4), 471-478.
Abdi, K., Mardani, A., Senin, A. A., Tupenaite, L., Naimaviciene, J., Kanapeckiene, L. &
Kutut, V. (2018). The effect of knowledge management, organizational culture
and organizational learning on innovation in automotive industry. Journal of
Business Economics and Management, 19(1), 1-19.
Abdulla, J., Djebarni, R. & Mellahi, K. (2011). Determinants of job satisfaction in the
UAE. Personnel Review, 40(1), 126-146. Doi: 10.1108/00483481111095555.
Abualoush, S., Masa’deh, R. E., Bataineh, K. &Alrowwad, A. (2018). The role of
knowledge management process and intellectual capital as intermediary
variables between knowledge management infrastructure and organization
performance. Interdisciplinary Journal of Information, Knowledge, and
Management, 13, 279-309.
Abubakar, A. M., Elrehail, H., Alatailat, M. A. & Elci, A. (2019). Knowledge
management, decision-making style and organizational performance. Journal of
Innovation & Knowledge, 4(2), 104-114.
Abu-Shanab, E. (2015). Reengineering the open government concept: An empirical
support for a proposed model. Government Information Quarterly, 32(4),
453-463.
Adeinat, I. M. & Abdulfatah, F. H. (2019). Organizational culture and knowledge
management processes: case study in a public university. VINE Journal of
Information and Knowledge Management Systems, 49(1), 35-53.
Agrawal, R. & Nyamful, C. (2016). Challenges of big data storage and management.
Global Journal of Information Technology, 6(1), 1-10.
Ahmad, A. (2015). Business intelligence for sustainable competitive advantage. In
Sustaining Competitive Advantage via Business Intelligence, Knowledge
Management, and System Dynamics. Melbourne: Emerald Group Publishing
Limited.
Ahmad, F. & Widen, G. (2018). Knowledge sharing and language diversity in
organizations: Influence of code switching and convergence. European Journal of
International Management, 12(4), 929-936.
Ahmad, N. & Daghfous, A. (2010). Knowledge sharing through inter-organizational
knowledge network:challenges and opportunities in the United Arab Emirates.
European Business Review, 22(2), 153-174. Doi:10.1108/09555341011023 5506.
Ahmad, N., Lodhi, S., Zaman, K. & Naseem, I. (2017). Knowledge management: A
gateway for organizational performance. Journal of the Knowledge Economy, 8,
859-876.
Ahmed, H. & Gelaidan, H. M. (2013). Using partial least squares approach to predict the
impact of transformational leadership on employee commitment to organizational
change. International Business Management, 7(4), 306-316.
Ahmed, S., Fiaz, M. & Shoaib, M. (2015). Impact of Knowledge, Management Practices
on Organizational Performance: an Empirical study of Banking Sector in
Pakistan. FWU Journal of Social Sciences, 9(2), 147-167.
Ahrens, T. (2014). Tracing the evolution of the Dubai Government Excellence Program.
Journal of Economic and Administrative Sciences, 30(1), 2-15.
Ajmal, M., Helo, P. & Kekäle, T. (2010). Critical factors for knowledge management in
project business. Journal of Knowledge Management, 14(1), 156-168. Doi:
10.1108/13673271011015633
Akram, K., Siddiqui, S. H., Nawaz, M. A. & Ghauri, T. A. (2011). Role of knowledge
management to bring innovation: an integrated approach. International Bulletin of
Business Administration, 11(1), 121-134.
Al-Aama, A.Y. (2014). Strategic Management and Innovative Applications of EGovernment.
Al-Adaileh, R. M. (2011). The Impact of Organizational Culture on Knowledge Sharing:
The Context of Jordan's Phosphate Mines Company. International Research
Journal of Finance and Economics, 63, 216-228.
Al-Alawi et al. (2007). Connectivity and Knowledge Management in Virtual
Organizations: Networking and Developing Interactive Communication [Ebook].
New York: Information Science.
AlAmmary, J. & Fung, C. C. (2006). Knowledge Management in the Gulf Cooperation
Council (GCC) Countries: A Study on the Alignment between KM and Business
Strategy. In Yusoof, C. (Ed.), Knowledge Management Integrated, Melbourne:
Heidelberg Press.
Alavi, M. & Leidner, D. E. (2001). Knowledge management and knowledge management
systems: Conceptual foundations and research issues. MIS Quarterly, 25(1), 107-
136.
Alavi, M., Kayworth, T. R. & Leidner, D. E. (2005). An Empirical Examination of the
Influence of Organizational Culture on Knowledge Management Practices.
Journal of Management Information Systems, 22(3), 191–224.
Ale, M. A., Toledo, C. M., Chiotti, O. & Galli, M. R. (2014). A conceptual model and
technological support for organizational knowledge management. Science of
Computer Programming, 95(1), 73-92.
Al-Esia, Z. & Skok, W. (2014). Arab Knowledge, Sharing in a Multicultural Workforce.
Arabian Journal of Business and Management Review, 4(4), 1-10.
Al-Ghazi, L. I. (2014). The Effect of Knowledge Management on Organizational
Performance using the Balanced Scorecard Perspectives: Jordanian Private
Hospitals in the City of Amman: A Case Study (Master’s dissertation): Middle
East University, Jordon. Retrieved from:https:// search.emarefa.net/detail/BIM-
697522
Alhawari, S. & Al-Jarrah, M. (2012). The impact of knowledge management processes
on the improve of strategic competence: an empirical study in Jordanian insurance
companies. International Journal of Trade, Economics and Finance, 3(1), 39-45.
Al-Khouri, A. (2014). Fusing knowledge management into the public sector: a review of
the field and the case of the Emirates identity authority. Journal of Knowledge
Sharing Platform, 4(4), 14-22.
Allee, V. (1997). The Knowledge Evolution: Expanding Organizational Intelligence.
Butterworth: Heinemann.
Almario, M. (2016). The Best Gets Better in Customer Service. Published in Gulf News
on March 15, 2016. Retrieved from: https://gulfnews.com/lifestyle/
community/the-best-gets-better-in-customer-service-1.1690667.
Al-Matari, E. M. & Omira, B. (2017). The mediating effect of organizational
commitment on the relationship between organizational culture and organizational
performance in public sector: Evidence form KSA. International Journal of
Business & Management Science, 7(1), 67-77.
Al-Qarioti, M. (2015). The impact of knowledge management on organizational
performance: An empirical study of Kuwait University. Eurasian Journal of
Business and Management, 3(4), 36-54.
Alrowwad, A., Obeidat, B., Tarhini, A. & Aqqad, N. (2017). The impact of
transformational leadership on organizational performance via the mediating role
of corporate social responsibility: A structural equation modeling approach.
International Business Research, 10(1), 199-221
Alrubaiee, L., Alzubi, H., Hanandeh, R. & Ali, R. (2015). Investigating the relationship
between knowledge management processes and organizational performance the
mediating effect of organizational innovation. International Review of
Management and Business Research, 4(4), 989-1009.
Alsadhan, A. O., Zairi, M. & Keoy, K. H. A. (2008). From P economy to K economy: An
empirical study on knowledge-based quality factors. Total Quality Management
& Business Excellence, 19(7/8), 807–825. Retrieved from: https://doi.org/10.
1080/14783360802159469.
Alsalim, P. & Mohamed, P. (2013). Impact of knowledge, management processes on
organizational performance: An empirical study in the Institute of Technical
Learning – Iraq. Information and Knowledge, Management, 3(11), 94-105.
Al-Salti, Z. & Hackney, R. (2011). Factors impacting knowledge transfer success in
information systems outsourcing. Journal of Enterprise Information Management,
24(5), 455-468. http://dx.doi.org/10.1108/17410391111166521
Al-Shanti, M. A. (2017). The role of transformational leadership on the knowledge
management: An applied study on the employees in the Palestinian interior
ministry-Gaza strip. The Jordan Journal of Business Administration, 13(3), 435-
459.
AlTameemi, KSA & Alshawi, M. (2014). The impact of organisational culture and
leadership on performance improvement in Iraq. The Built and Human
Environment Review, 7, 1-15. Retrieved from: http://usir.salford.ac.uk/id/
eprint/38507/1/The%20Impact%20of%20Organisational%20Culture%20and%20
Leadership%20on%20Performance%20Improvement%20in%20Iraq%20-
%20published.pdf
Al-Tit, A. A. (2016). The mediating role of knowledge management and the mediating
part of organizational culture between HRM practices and organizational
performance. International Business Re-search, 9(1), 43.
Al-Yahya, K. (2009). Human capital, strategy in the Gulf firms: Challenges and
opportunities. Tharawat Magazine, 6, 56-61.
Alyahya, L., Alkandari, S., Alajmi, S. & Alyahya, A. (2017). Knowledge and
Sociodemographic Determinants of Emergency Management of Dental Avulsion
among Parents in Kuwait: A Cross-Sectional Study. Medical Principles and
Practice, 27(1), 55-60. Doi: 10.1159/000486095
Amayah, A. T. (2013). Determinants of knowledge sharing in a public sector
organization. Journal of Knowledge Management, 17(3), 454-471.
Doi:10.1108/jkm-11-2012-0369.
Ambition, and Distress. New York: New York University Press.
Anand, A. & Walsh, I. (2019). The Four Stages of Knowledge Sharing in SMEs.
International Journal of Entrepreneurship and Innovation Management, 24(6),
465.
Anand, G., Ward, P. T. & Tatikonda, M. V. (2010). Role of explicit and tacit knowledge
in Six Sigma projects: An empirical examination of differential project
success. Journal of Operations Management, 28(4), 303-315.
APQC. (2000). Improving New Product Development Performance and Practices
[Ebook]
Aranda, D. & Fernandez, L. (2002). Determinants of innovation through a knowledgebased
theory lens. Industrial Management and Data Systems, 102(5), 289-96.
Argote, L., Ingram, P., Levine, J. & Moreland, R. (2000). Knowledge transfer in
organizations: learning from the experience of others. Organizational Behavior
and Human Decision, Processes, 82(1), 1-8.
Argote, L., McEvily, B. & Reagans, R. (2003). Managing knowledge in organizations:
An integrative framework and review of emerging themes. Management
Science, 49(4), 571-582.
Assegaff, S., Hussin, A. C. & Dahlan, H. M. (2013). Knowledge Management System as
Enabler for Knowledge Management Practices in Virtual Communities.
International Journal of Computer Science, 10(1), 685-688.
Bamberger, P. (2017). Construct validity research in AMD. Academy of Management
Discoveries, 3(3), 235-238.
Barcelo-Valenzuela, M., Sanchez-Schmitz, G., Perez-Soltero, A., Rubio, M. F. & Palma,
J. (2008). Defining the problem: key element for the success of knowledge
management. Knowledge Management Research & Practice, 6(4), 322-333.
Barney, J. (1986). Organizational Culture: Can it be a source of sustained competitive
advantage? The Academy of Management Review, 11(3), 656. doi:
10.2307/258317.
Baron, R. & Kenny, D. (1986). The moderator–mediator variable distinction in social
psychological research: Conceptual, strategic, and statistical considerations.
Journal of Personality and Social Psychology, 51(6), 1173-1182. Doi:
10.1037/0022-3514.51.6.1173
Basten, U., Hilger, K. & Fiebach, C. J. (2015). Where smart brains are different: A
quantitative meta-analysis of functional and structural brain imaging studies on
intelligence. Intelligence, 51, 10-27.
Bedford, S., D & Spekle, F. R. (2018). Construct validity in survey-based management
accounting and control research. AAA Management Accounting Section, 24(3),
189-204.
Beijerse, R. P. (2000). Knowledge management in small and medium – sized companies:
knowledge management for entrepreneurs. Journal of Knowledge Management,
4(2), 162–179.
Bellini, A., Aarseth, W. & Hosseini, A. (2016). Effective Knowledge Transfer in
Successful Partnering Projects. Energy Procedia, 96, 218-228.
Bentley, T. (1999). Knowledge Management? Humbug! Management Accounting, 7(4).
89-89.
Besharov, M. L. & Khurana, R. (2012). Leading Amidst Competing Technical and
Institutional Demands: Revisiting Selznick’s Conception of Leadership. Retrieved
from: https://www.hbs.edu/faculty/Publication%20Files/13-049_9a 52338d-15d5-
4e84-8dbf-045808bbd13c.pdf
Bharati, P., Zhang, W. & Chaudhury, A. (2015). Better knowledge with social media?
Exploring the roles of social capital and organizational knowledge management.
Journal of Knowledge Management, 19(3), 456-475.
Bhatt, G. (2001). Knowledge management in organizations: examining the interaction
between technologies, techniques and people. Journal of Knowledge
Management, 5(1), 68-75.
Bhojaraju, G. (2005). Knowledge Management: why do we need it for Corporates?
Malaysian Journal of Library & Information Science, 10(2), 37-50.
Biemer, P. P. & Lyberg, L. E. (2003). Introduction to Survey Quality (1st Ed.).
Hoboken, New Jersey: John Wiley & Sons, Inc.
Biemer, P. P., Groves, R. M., Lyberg, L. E., Mathiowetz, N. A., & Sudman, S. (Eds.).
(2011). Measurement Errors in Surveys. Hoboken, NJ: John Wiley & Sons.
Birasnav, M. (2014). Knowledge management and organizational performance in the
service industry: The role of transformational leadership beyond the effects of
transactional leadership. Journal of Business Research, 67(8), 1622-1629.
doi:10.1016/j.jbusres.2013.09.006.
Birasnav, M., Goel, A. & Rastogi, R. (2012). Leadership behaviors, organizational
culture and knowledge management practices: An Empirical Investigation. Amity
Global Business Review, 7, 7–13.
Biygautane, M. & Al-Yahya, K. (2010). Knowledge Management in Dubai’s Public
Sector: Opportunities and Challenges. Dubai: Dubai School of Government.
Biygautane, M. & Al-Yahya, K. (2011). The Current State of Knowledge Management in
Dubai’s Public Sector Organizations: Assessment and Recommendations. Dubai:
the United Arab Emirates: Dubai School of Government.
Biygautane, M. (2011). Knowledge management in the UAE’s public sector: The case of
Dubai. Dubai School of Government. Retrieved from https://www.academia.
edu/6212311/Knowledge_Management_in_the_UAE_s_Public_Sector_The_Case
_of_Dubai?auto=download
Bock, G. W., Zmud, R. W., Kim, Y. G. & Lee, J. N. (2005). Behavioral intention
formation in knowledge sharing: Examining the roles of extrinsic motivators,
social-psychological factors, and organizational climate. MIS quarterly, 29(1), 87-
111.
Bolarinwa O. A. (2015). Principles and methods of validity and reliability testing of
questionnaires used in social and health science researches. Postgraduate Medical
Journal, 22(1), 195-20.
Boon, O. K. (2013). Total Quality Management and Knowledge Management in
Malaysian Manufacturing and Service Firms : A Structural Equation Modeling
Approach (Doctoral dissertation). University of Malaya, Malaysia. Retrieved
from: http://studentsrepo.um.edu.my/5645/1/Final_Thesis_(Ooi_Keng_Boon) .pdf
Borges, R. (2013). Tacit knowledge sharing between IT workers: The role of
organizational culture, personality, and social environment. Management
Research Review, 36, 89-108.
Boudreau, J.W., Boswell, W.R. & Judge, T.A. (2001). Effects of personality on executive
career success in the United States and Europe. Journal of Vocational Behavior,
58, 53-81.
Boumarafi, B. & Jabnoun, N. (2008). Knowledge management and performance in UAE
business organizations. Knowledge Management Research & Practice, 6(3), 233-
238. doi: 10.1057/kmrp.2008.16
Bouraghda, H. T. & Dris, N. B. (2015). The impact of knowledge sharing on the human
resources performance: a case study of TV and NR’s production unit of Condor
Company in Algeria. Jordan Journal of Business Administration, 11(4), 841-868.
Brahma, S. & Mishra, S. (2015).Understanding Researchable Issues in Knowledge
Management: A Literature Review. IUP Journal of Knowledge
Management, 13(4), 43–68.
Bratianu, C. (2013). The triple helix of organizational knowledge. Management
Dynamics in the Knowledge Economy, 1(2), 207-220.
Brie, L. & Louis, S. (2003). Knowledge Management: Concepts, Methodologies, Tools,
and Applications (2nd Ed.) [Ebook]. Pennsylvania: IGI Global.
Broadbent, M. (1998). The phenomenon of knowledge management: What does it mean
to the information profession? Information Outlook, 2(5), 23-39.
Brocke, J. & Rosemann, M. (2014). Handbook on Business Process Management: 2.
Berlin: Springer.
Brown, J. S. & Duguid, P. (2001). Knowledge and organization: A social-practice
perspective.Organization Science, 12(2), 198-213.
Bryman, A. & Bell, E. (2015). Business Research Method. Oxford: Oxford University
Press.
Burke, M. (2011). Knowledge sharing in emerging economies. Library Review, 60(1), 5-
14. Doi: 10.1108/00242531111100531
Byukusenge, E., Munene, J. & Orobia, L. (2016). Knowledge Management and Business
Performance: Mediating Effect of Innovation. Journal of Business and
Management Sciences, 4(4), 82-92.
Callahan, S. (2018). Putting stories to work: Discover. In Girard, J. P. & Girard, J. L.
(Eds.) Knowledge Management Matters: Words of Wisdom from Leading
Practitioners (49-71). California: CreateSpace Independent Publishing Platform.
Calow, P. (2014). Environmental risk assessors as honest brokers or stealth advocates.
Risk Anal, 34 (2014), 1972-1977.
Carlile, P. R. & Rebentisch, E. S. (2003). Into the black box: The knowledge
transformation cycle. Management Science, 49(9), 1180-1195.
Carlucci, D. Marr, B. & Schiuma, G. (2004). The knowledge value chain: how intellectual
capital impacts on business performance. International Journal of Technology
Management, 277(27), 575-590.
Caroline, K., Mugun, B. & Loice, M. (2015). Knowledge storage, retrieval and employee
performance: The mediating role of employee engagement. International Journal
of Small Business And Entrepreneurship Research, 3(6), 1-13. Retrieved from:
http://www.eajournals.org.
Cavana, R., Delahaye, B. & Sekaran, U. (2001). Applied Business Research: Qualitative
and Quantitative Methods (3rd Ed.). Australia: John Wiley & Sons.
Chang, C. L. & Lin, T. (2015). The role of organizational culture in the knowledge
management process. Journal of Knowledge Management, 19(3), 433-455.
Chawla, D. & Joshi, H. (2010). Knowledge management initiatives in Indian public and
private sector organizations. Journal of Knowledge Management, 14(6): 811-827.
Chen, M., Mao, S. & Liu, Y. (2014). Big data: A survey. Mobile Network and
Applications, 19, 171-209. DOI 10.1007/s11036-013-0489-0
Child, J. & Ihrig, M. (2013). Knowledge, Organization, and Management: Building on
the Work of Max Boisot. Oxford: OUP Oxford.
Chiu, C. N. & Chen, H. H. (2016). The study of knowledge management capability and
organizational effectiveness in Taiwanese public utility: the mediator role of
organizational commitment. Springer Plus, 5(1), 1520. doi:10.1186/s40064-016-
3173-6.
Chou, T. C., Chang, P. L., Tsai, C. T. & Cheng, Y. P. (2005). Internal learning climate,
knowledge management process and perceived knowledge management
satisfaction. Journal of Information Science, 31(4), 283-296.
Chuang, C., Jackson, S. E. & Jiang, Y. Can knowledge-intensive teamwork be managed?
Examining the roles of HRM systems, leadership, and tacit knowledge. Journal of
Management, XX(X), 1-31. Doi: 10.1177/01492063 13478189
Collins, H. (2010).Tacit and Explicit Knowledge. London: The University of Chicago
Press. companies. Procedia Computer Science, 139, 392-400.
Cong, X. & Pandya, K. V. (2004). Issues of knowledge management in the public sector.
Electronic Journal of Knowledge Management, 1(2), 25-33.
Connelly, C., Zweig, D., Webster, J. & Trougakos, J. (2012). Knowledge hiding in
organizations. Journal of Organizational Behavior, 33(1), 64–88.
Cooper, D. & Schindler, P. (2013). Business Research Methods (12th Ed.). Boston:
McGraw Hill.
Córdova, F. M. & Gutiérrez, F. A. (2018). Knowledge management system in service
companies. Provedia Computer Science, 139, 392-400.
Corney, P. J. (2018). When they leave their knowledge (and networks) leave with them.
In Girard, J. P. & Girard, J. L. (Eds.) Knowledge management matters: Words of
wisdom from leading practitioners, 91-111.
Cryer, P. (2000). The Research Student‘s Guide to Success (2nd Ed).
Buckingham: Open University Press.
Dahlin, K., Chuang, Y. & Roulet, T. (2018). Opportunity, motivation, and ability to learn
from failures and errors: review, synthesis, and ways to move forward. Academy
Of Management Annals, 12(1), 252-277.
Dalkir, K. (2005). Knowledge Management in Theory and Practice. Oxford: Elsevier
Butterworth–Heinemann.
Dalkir, K. (2013). Knowledge Management in Theory and Practice. London: Routledge.
Danijela, J. (2011). The importance of knowledge management in organizations – with
emphasis on the balanced scorecard learning and growth perspective. Proceedings
of the Management, Knowledge and Learning International Conference,
Slovenia.
Das, A., Slaughter, B., Unruh, J., Bradford, W., Alexander, R., Rubinstein, B. & Li, R.
(2012). Flippase-mediated phospholipid asymmetry promotes fast Cdc42
recycling in dynamic maintenance of cell polarity. Nature Cell Biology, 14(3),
304-310. Doi: 10. 1038/ncb2444
Das, D., Kumar, S., Dash, A. P. & Babu, B. V. (2005). Knowledge of lymphatic filariasis
among the population of an endemic area in rural Madhya Pradesh, India. Annals
of Tropical Medicine & Parasitology, 99(1), 101-104.
Das, S., Echambadi, R., Mccardle, M. & Luckett, M. (2005). The effect of interpersonal
trust, need for cognition and social loneliness on shopping, information seeking
and surfing on the web. Marketing Letters, 14(3), 185-202.
Daud, S. & Yusuf, W. (2008). An Empirical Study of Knowledge Management Processes
in Small and Medium Enterprises. Communications of the IBIMA, 4, 169-177.
Daud, S. & Yusuf, W. (2008). Knowledge-Based Dynamic Capabilities: The Road Ahead
in Gaining Organizational Competitiveness (1st Ed.) [Ebook]. USA: Springe.
Davenport, T. H. & Prusak, L. (1998). Working Knowledge: How Organizations Manage
What They Know. Boston: Harvard Business School.
Davies, M. (2015). Knowledge–Explicit, implicit and tacit: Philosophical aspects. In
International Encyclopedia of the Social & Behavioral Sciences (p. 74-90).
Oxford: University of Oxford.
Desouza, K. C. & Pacquette, S. (2011). Knowledge Management: An Introduction. USA:
Neal-Schuman Publishers.
Dimitriades, Z. S. (2005). Creating strategic capabilities: Organizational learning and
knowledge management in the new economy. European Business Review, 17(4),
314-324. doi: 10.1108/09555340510607361.
Dingsøyr, T., Røyrvik, E. & Djarraya, H. K. (2019). Practical knowledge management
tool use in a software consulting company. arXiv preprint arXiv:1903.01889.
Donate, M. J. & Sánchez de Pablo, J. D. (2015). The role of knowledge-oriented
leadership in knowledge management practices and innovation. Journal of
Business Research, 68(2), 360-370. doi:10.1016/j.jbusres.2014.06.022
Donate, M.J. and Guadamillas, F. (2010). The effect of organizational culture on
knowledge management practices and innovation. Knowledge and Process
Management, 17(2), 82-94.
Downes, T. (2014). An Evaluation of Knowledge Management Practices in Nonprofit
Community Services Organisations in Australia. Lismore: Southern Cross
University.
Drucker, P. F. (2018). Drucker Institute. Retrieved 6 March 2018, from https:// www.
drucker.institute/about-peter-f-drucker/
Drucker, T. (1968). Companies in Private International Law. International And
Comparative Law Quarterly, 17(1), 28-57. Doi: 10.1093/iclqaj/17.1.28
Dubai Economic Report (2019). Annual Report of Dubai Economics Department 2019.
Edwards, J., Handzic, M., Carlsson, S. & Nissen, M. (2003). Knowledge management
research & practice: visions and directions. Knowledge Management Research &
Practice, 1(1), 49-60. http://dx.doi.org/10.1057/palgrave.kmrp.8500005.
Eidizadeh, R., Salehzadeh, R. & Chitsaz E. A. (2017). Analyzing the role of business
intelligence, knowledge sharing and organizational innovation on gaining
competitive advantage. Journal of Workplace Learning, 29(4), 250-267.
El-Anwar, A. & Shaker, H. (2016). Laparoscopic sleeve gastrectomy for morbid obesity:
Does the size of the bougie matter? The Egyptian Journal of Surgery, 35(1), 35.
Doi: 10.4103/1110-1121.176801
Elmuti, D. (2001). Preliminary analysis of the relationship between cultural diversity and
technology in corporate America. Equal Opportunities International, 20(8), 1-16.
Farhan, B (2018). Application of path-goal leadership theory and learning theory in a
learning organization. The Journal of Applied Business Research, 34 (1), 1-12.
Farzaneh, M., Isaai, M. T., Arasti, M. R. & Mehralian, G. (2018). A framework for
developing business intelligence systems: a knowledge perspective. Management
Research Review, 41(12), 1358-1374.
Fernandez, I. B., Gonzalez, A. & Sabherwal, R. (2004). Knowledge Management–
Challenges, Solutions and Technologies. New Jersey: Pearson Education.
Ferry, R., Bayon, T. & Totzek, D. (2013). How customer satisfaction affects employee
satisfaction and retention in a professional services context. Journal of Service
Research, 16(4), 374-395.
Field, A. P. (2009). Discovering Statistics Using SPSS (and sex and drugs and rock ‘n’
roll) (3rd Ed.). London: Sage.
Fodor, P. & Poór, J. (2009). The Impact of the Economic and Financial Crisis on HRM
and Knowledge-Management in Hungary and Slovakia - Empirical Research
2008-2009. Acta Polytechnica Hungarica, 6(3), 69-91.
Fraenkel, J. R., Wallen, N. E. & Hyun, H. H. (2012). How to Design and Evaluate
Research in Education (8th Ed.). New York, NY: McGraw-Hill.
Franco, M. & Mariano, S. (2007). Information technology repositories and knowledge
management processes: A qualitative analysis. Vine, 37(4), 440-451.
Freeze, R. D. & Kulkarni, U. (2007). Knowledge management capability: defining
knowledge assets. Journal of Knowledge Management, 11(6), 94-109.
Fullerton, R. & McWatters, C. (2002). The role of performance measures and incentive
systems in relation to the degree of JIT implementation. Accounting,
Organizations and Society, 27(8), 711-735. Doi: 10.1016/s0361-3682(02)00 012-
0
Gagnon, M., Julie, P., Forin, J., Pare, G. & Cote, J. (2015). A learning organization in the
service of knowledge management among nurses: A case study. International
Journal of Information Management, 35(5), 636-642.
Ganzaroli, A., De Noni, I., Orsi, L. & Belussi, F. (2016). The combined effect of
technological relatedness and knowledge utilization on explorative and
exploitative invention performance post-M & A. European Journal of Innovation
Management, 19(2), 167-188. Doi: 10.1108/ejim-08-2014-0092
Gao, F., Li, M. & Clarke, S. (2008). Knowledge, management, and knowledge
management in business operations. Journal of Knowledge Management, 12(2),
3-17.
Garfield, S. (2018). Communities manifesto. In Girard, J. P. & Girard, J. L. (Eds.),
Knowledge Management Matters: Words of Wisdom from Leading Practitioners
(pp. 113-127). California: CreateSpace Independent Publishing Platform.
Garicano, L. & Wu, Y. (2012). Knowledge, communication, and organizational
capabilities. Organization Science, 23(5), 1382-1397.
Gerami, P., Mafee, M., Lurtsbarapa, T., Guitart, J., Haghighat, Z. & Newman, M. (2010).
Sensitivity of Fluorescence in Situ Hybridization for Melanoma Diagnosis Using
RREB1, MYB, Cep6, and 11q13 Probes in Melanoma Subtypes. Archives of
Dermatology, 146(3), 273-278. Doi: 10.1001/archdermatol.2009.386
Gholami, M., Asli, M., Shirkouhi, S. & Noruzy, A. (2013). Investigating the influence of
knowledge management practices on organizational performance: An empirical
study. Acta Polytechnica Hungarica, 10(02), 205-216.
Gierszewska, G. (2012). The Japanese model of knowledge management. Foundations of
Management, 4(1), 7-16.
Girard, J. & Girard, J. (2015). Defining knowledge management: Toward an applied
compendium. Online Journal of Applied Knowledge Management, 3(1), 1-20.
Gittell, J. (2011). Relational Coordination: Guidelines for Theory, Measurement and
Analysis. Waltham: Brandeis University.
Gnyawali, D. R. & Fogel, D. S. 1994. Environments for entrepreneurship development:
Key dimensions and research implications. Entrepreneurship Theory and
Practice, 18, 43- 43.
Goksel, A. & Ayd?ntan, B. (2017). How can tacit knowledge be shared more in
organizations? A multidimensional approach to the role of social capital and locus
of control. Knowledge Management Research and Practice, 15(1), 34-44.
Gonzalez, R. & Martins, M. (2017). Knowledge management process: A theoreticalconceptual
research. Gest. Prod., São Carlos, 24(2), 248-265.
Graves, W. (1986). Personal computing and liberal education: A higher-education case
study. Education and Computing, 2(3), 215-222. Doi: 10.1016/s0167-9287(86)
91554-2
Grimsdottir, E. & Edvardsson, I. R. (2018). Knowledge Management, Knowledge
Creation, and Open Innovation in Icelandic SMEs. SAGE Open Journal, 1-13.
Grover, V. & Davenport, T. (2001). General Perspectives on Knowledge Management:
Fostering a Research Agenda. Journal of Management Information Systems,
18(1), 5-21. Retrieved from: http://dx.doi.org/10.1080/07421222.2001. 11045672.
Guerreiro, M., Rodrigues, L. & Craig, R. (2012). Voluntary adoption of International
Financial Reporting Standards by large unlisted companies in Portugal–
Institutional logics and strategic responses. Accounting, Organizations and
Society, 37(7), 482-499. Doi: 10.1016/j.aos.2012.05.003
Gunjal, B. (2019). Knowledge management: Why do we need it for
corporates. Malaysian Journal of Library & Information Science, 10(2), 37-50.
Gururajan, V. & Fink, D. (2010). Attitudes towards knowledge transfer in an
environment to perform. Journal of Knowledge Management, 14(6), 828-840.
Haak-Saheem, W. & Darwish, T. K. (2014). The role of knowledge management in
creating a culture of learning. Management Decision, 52(9), 1611–1629.
https://doi.org/10.1108/MD-08-2013-0427.
Hair, J., Black, W., nn ka ni a Anderson, R. (2010). Multivariate Data Analysis
(7th Ed). New Jersey: Prentice Hall, Upper Saddle River.
Hair, J., Ringle, C. & Sarstedt, M. (2013). Partial Least Squares Structural Equation
Modeling: Rigorous Applications, Better Results and Higher Acceptance. Long
Range Planning, 46(1-2), 1-12. Doi: 10.1016/j.lrp.2013.01.001
Hair, J.F., Anderson, R.E., Tatham, R.L. & Black, W.C. (1998) Multivariate Data
Analysis. New Jersey: Prentice Hall.
Hamad, W. B. (2018). The role of ICT in knowledge management processes: A review.
International Journal of Engineering Science and Computing, 8(3), 16373-16380.
Hammoud, J. (2011). Consultive authority decision making: On the development and
characterization of Arab corporate culture. International Journal of Business and
Social Science, 2(9), 141-148.
Hanaysha, J. (2016). Work environment and organizational learning as key drivers of
employee productivity: Evidence from higher education sector. International
Journal of Human Resource Studies, 6(2), 1-13.
Handy, C. (1999). Understanding Organizations (4th Ed.). London: Penguin Group.
Handzic, M (2011). Integrated socio-technical knowledge management model: an
empirical evaluation. Journal of Knowledge Management, 15(2), 198-211.
Hanif, M. I., Malik, F. & Hamid, A. A. (2018). The effect of knowledge management and
entrepreneurial orientation on organization performance. Journal of
Entrepreneurship Education, 21(4), 541-549.
Hayes, A. (2013). Introduction to Mediation, Moderation, and Conditional Process
Analysis (1st Ed.). New York: Guilford Publications.
Heaidari, M., Moghimi, S.M. & Khanifar, H. (2011). The critical success factors in
implementing knowledge management: agricultural organization in Islamic
Republic of Iran. British Journal of Science, 1(2), 54-75.
Hedgebeth, D. (2007). Making use of knowledge sharing technologies. The Journal of
Information and Knowledge Management Systems, 37(1), 49-55.
Hegazy, F. M. & Ghorab, K. E. (2014). The influence of knowledge management on
organizational business processes' and employees' benefits. International Journal
of Business and Social Science, 5(1), 148-172.
Heller, S., Pollack, H. A. & Davis, J. M. V. (2017). The effects of summer jobs on youth
violence. National Criminal Justice Reference Service, Office of Justice
Programs’ National Criminal Justice Reference Service.
Henseler, J. & Fassott, G. (2010). Testing Mediating Effects in PLS Path Models: An
Illustration of Available Procedures. In Esposito, V. V., Chin, W., Henseler, J. &
Wang, H. (Eds.) Handbook of Partial Least Squares. Berlin: Springer Handbooks
of Computational Statistics.
Hislop, D., Bosua, R. & Helms, R. (2018). Knowledge Management in Organizations: A
Critical Introduction. Oxford: Oxford University Press.
Hlupic, V. Pouloudi, A. & Rzevski. G. (2002). Towards an integrated approach to
Knowledge Management: 'hard', 'soft' and 'abstract' issues, Knowledge and
Process Management. The Journal of Corporate Transformation, 9(0), 1-14.
Hofstede, G. & de Mooij, M. (2010). The Hofstede model. International Journal of
Advertising, 29(1), 85-110. Doi: 10.2501/s026504870920104x
Hofstede, G. (1993). Intercultural conflict and synergy in Europe. In Hickson, D. J. (Ed.)
Management in Western Europe: Society, Culture and Organization in Twelve
Nations (pp. 1-8). New York: Walter de Gruyter.
Holowetzki, A. (2002). The Relationship between Knowledge Management and
Organizational Culture: An Examination of Cultural Factors that Support the
Flow and Management of Knowledge within an Organization. Oregon: University
of Oregon. Retrieved from: http://aim.uoregon.edu/research/pdfs/Holowetzki
2002.pdf
Holsapple, C. W. & Joshi, K. D. (2001). Organizational knowledge resources. Decision
Support Systems, 31(1), 39-54.
Holsapple, C. W. (2005). The inseparability of modern knowledge management and
computer-based technology. Journal of Knowledge Management , 9(1), 42-52.
House, R. J. (2014). Leadership culture and organization. Berkeley, CA: Sage
HSU, S. (2008). Developing an index for online customer satisfaction: Adaptation of
American Customer Satisfaction Index. Expert Systems with Applications, 34(4),
3033-3042. Doi: 10.1016/j.eswa.2007.06.036
Hussain, S. S. & Waseer, W. A. (2018). Knowledge management strategy and
organizational creative performance Nexus: a developing countries perspective.
International Journal of Management Sciences and Business Research, 7(2), 1-
14.
Hussein, N., Mohamad, A., Noordin, F., Ishak, N. A. (2014). Learning organization and
its effect on organizational performance and organizational innovativeness: A
proposed framework for Malaysian Public Institutions of Higher Education.
Procedia-Social and Behavioral Sciences, 130, 299-304.
Hwang, E. H., Singh, P. V. & Argote, L. (2015). Knowledge sharing in online
communities: Learning to cross geographic and hierarchical
boundaries. Organization Science, 26(6), 1593-1611.
Iacobucci, D. & Churchill, G. A. (2018). Marketing Research: Methodological
Foundations (12th Ed.). Retrieved from: https://cdn.vanderbilt.edu/vuweb/
owen/wp/2018/12/04115702/IacobucciChurchillMarketingResearchCh1Previ
ew.pdf
Inkinen, H. (2016). Review of empirical research on knowledge management practices
and firm performance. Journal of Knowledge Management, 20(2), 230-257.
International Atomic Energy Agency. (2013). The Impact of Knowledge Management
Practices on NPP Organizational Performance - Results of a Global Survey.
Vienna: International Atomic Energy Agency.
Jacks, T., Wallace, S. & Nemati, H. (2012). Impact of Culture on Knowledge
Management. Journal of Global Information Technology Management, 15(4), 8-
43.
Jahmani, K., Fadiya, S. O., Abubakar, A. M. & Elrehail, H. (2018). Knowledge content
quality, perceived usefulness, KMS use for sharing and retrieval. VINE: The
Journal of Information & Knowledge Management Systems, 4(4), 470–490.
https://doi.org/10.1108/VJIKMS-08-2017-0054.
Jashapara, A. (2004). Knowledge Management: An Integrated Approach. London:
Prentice Hall.
Jennex, M. E. (2005). Case Studies in Knowledge Management. London: Idea Group
Publishing.
Jokanovi?, B., Okanovi?, A. & Lali?, B. (2018). Knowledge management diagnosis in
Vojvodina firms by using Bukowitz and Williams model. Industrija, 46(4), 7-27.
Kane, M & Bridgeman, B. (2017). Research on validity theory and practice at ETS.
Advancing Human Assessment Journal, 2(1), 489-552.
Kasasbeh, W. (2015). The impact of knowledge management in the development of a
culture of excellence: an empirical study of the commercial banks operating in the
city of Tabuk. Dirasat Administrative Sciences, 42(1), 267-287.
Kasemsap, K. (2017). Unifying a Framework of Organizational Culture, Organizational
Climate, Knowledge Management, and Job Performance. In Organizational
Culture and Behavior: Concepts, Methodologies, Tools and Applications (p. 86-
101). Retrieved from: doi:10.4018/978-1-5225-1913-3.ch016
Kasim, N. (2008). Improving Materials Management on Construction Projects
(Unpublished Doctoral dissertation): Loughborough University, London.
Kasprzyk, D. (2005). Measurement error in household surveys : sources and
measurement. Household Sample Surveys in Developing and Transition
Countries Reinterview, 171–198. Retrieved from: https://unstats.un.org/unsd/
hhsurveys/pdf/chapter_9.pdf
Kassab, A. (2016). Knowledge Management Practices in the Middle East: Challenges and
Trends. International Journal of Innovation and Knowledge Management in
Middle East and North Africa, 71-79.
Khalifa, M. & Liu, V. (2003). Determinants of successful knowledge management
programs. Electronic Journal on Knowledge Management, 1(2), 103-112,
www.ejkm.com
Khan, M., Woo, M., Nam, K. & Chathoth, P. (2017). Smart City and Smart Tourism: A
Case of Dubai. Sustainability, 9(12), 2279. Doi: 10.3390/su91 22279
Kianto, A., Ritala, P., Spender, J. & Vanhala, M. (2014). The interaction of intellectual
capital assets and knowledge management practices in organizational value
creation. Journal of Intellectual Capital, 15(3), 362-375. Doi:10.1108/jic-05-
2014-0059.
Kidwell, J. J., Linde, K. M. V. & Johnson, S. L. (2000). Applying corporate knowledge
management practices in higher education. Educause Quarterly, 4, 28-33.
Kieu, H. Q. (2010). Leadership Styles and Organizational Performance: A Predictive
Analysis (Unpublished doctoral dissertation) University of Phoenix, Phoenix,
Arizona.
Kiran, R., Agarwal, P. D. & Verma, A. K. (2013). Knowledge management: role of
thought leaders and junior academia in enhancing research and curriculum in
institutions of higher technical education. Sage Open Journal, 1-13.
Kistin, C., & Silverstein, M. (2015). Pilot studies: A critical but potentially misused
component of interventional research. Journal of American Medical
Association, 314(15), 1561-1562. Doi:10.1001/jama.2015.10962
Kline, R. B. (2011). Methodology in the Social Sciences: Principles and Practice of
Structural Equation Modeling (3rd Ed.).New York: Guilford Press.
Kong, E., Chadee, D. & Raman, R. (2013). Managing Indian IT professionals for global
competitiveness: the role of human resource practices in developing knowledge
and learning capabilities for innovation. Knowledge Management Research &
Practice, 11(4), 334-345.
Kowalska-Styczen, A., Malarz, K. & Paradowski, K. (2018). Model of Knowledge
Transfer within an organisation. Journal of Artificial Societies and Social
Simulation, 21(2), 14-31.
Krejcie, R. V. & Morgan, D. W. (1970). Determining sample size for research activities.
Determining sample size for research activities. Educational and Psychological
Measurement, 30, 607-610. Retrieved from: https://home.kku.ac.th/sompong/
guest_speaker/KrejcieandMorgan_article.pdf
Kucharska, W. & Wildowicz-Giegiel, A. (2017). Company culture, knowledge sharing
and organizational performance: the employee’s perspective. Proceedings of the
18th European Conference on Knowledge Management, 1(1), 524-531.
Kumar, N. & Rose, R. (2012). The impact of knowledge sharing and Islamic work ethic
on innovation capability. International Journal of Cross Cultural Management,
19(2), 142-165.
Lackey, N. & Wingate, A. (1998). The pilot study: one key to research success. In Brink,
P. J. & Wood, M. J. (Eds.) Advanced Design in Nursing Research (pp. 375-386).
Thousand Oaks, CA: SAGE Publications. Doi: 10.4135/9781452204840. n15
Lai, H. & Chu, T. (2000). Knowledge management: a review of theoretical frameworks
and industrial cases. Proceedings of the 33rd Annual Hawaii International
Conference on System Sciences, USA.
Lasrado, F. & Uzbeck, C. (2017). The excellence quest: a study of business excellence
award-winning organizations in UAE. Benchmarking: An International Journal,
24(3), 716-734.
Latilla, V. M., Frattini, F., Petruzzelli, A. M. & Berner, M. (2018). Knowledge
management, knowledge transfer and organizational performance in the arts and
crafts industry: a literature review. Journal of Knowledge Management, 22(6),
1310-1331.
Lee, C. C. & Yang, J. (2000). Knowledge value chain. Journal of Management
Development, 19(9), 783-793.
Lee, H. & Choi, B. (2003). Knowledge management enablers, processes, and
organizational performance: an integrative view and empirical
examination. Journal of Management Information Systems, 20(1), 179-228.
Lee, I., Choi, S., Lee, K., Choi, H. & Lee, Y. (2015). Computed Tomographic Findings
of Segmental Caudal Vena Cava Aplasia in Two Dogs. Journal of Veterinary
Clinics, 32(2), 196. Doi: 10.17555/jvc.2015.04.32.2.196
Lee, J. (2018). The effects of knowledge sharing on individual creativity in higher
education institutions: Socio-technical view. Administrative Sciences, 21(8), 1-16.
Lee, J., Shiue, Y. & Chen, C. (2016). Examining the impacts of organizational culture
and top management support of knowledge sharing on the success of software
process improvement. Computers in Human Behavior, 54, 462-474.
Doi:10.1016/j.chb.2015.08.030.
Lefebvre, V. M., Sorenson, D., Henchion, M. & Gellynck, X. (2016). Social capital and
knowledge sharing performance of learning networks. International Journal of
Information Management, 36(4), 570-579.
Lehner, F. & Haas, N. (2010). Knowledge management success factors: proposal of an
empirical research. Electronic Journal of Knowledge Management, 8(1), 79-90.
Lesser, V. M., & Kalsbeek, W. D. (1999). Nonsampling Errors in Environmental
Surveys. Journal of Agricultural, Biological, and Environmental Statistics, 4(4),
473-488.
Levine, S. S. & Prietula, M. J. (2010). Where and when can open source thrive? Towards
a theory of robust performance. In IFIP International Conference on Open Source
Systems (pp. 156-176). Berlin: Springer.
Lewis, N. (2014). An objective Bayesian improved approach for applying optimal
fingerprint techniques to estimate climate sensitivity. Journal of Climate, 26(19),
7414–7429.
Li, J. & Herd, A. M. (2017). Shifting Practices in Digital Workplace Learning: An
Integrated Approach to Learning, Knowledge Management, and Knowledge
Sharing. Human Resource Development International, 20(3), 185-193.
Lim, K. K., Ahmed, P. K. & Zairi, M. (1999). Managing for quality through knowledge
management. Total Quality Management, 10(4&5), 615-621.
Lin, C. & Tseng, S. (2005). The implementation gaps for the knowledge management
system. Industrial Management & Data Systems, 105(2), 208-222.
Linderman, K. M., Schroeder, R. G., Zaheer, S., Liedtke, C. & Choo, A. S. (2004).
Integrating quality management practices with knowledge creation processes.
Journal of Operations Management, 22(6), 589-607.
Lindstadt, R., Proksch, S. O. & Slapin, J. B. (2020). When experts disagree: Response
aggregation and its consequences in expert surveys. Political Science Research
and Methods, 8(3), 580-588. Doi:10.1017/psrm.2018.52
Linsk, C. M. (2014). Transitioning to participative management. Organization
Development Journal, 32(3), 17-26.
Lobiondo-Wood, G. & Haber, J. (2013). Nursing Research: Methods and Critical
Appraisal for Evidence-Based Practice. Journal of Nursing Regulation, 5(1), 60.
Doi: http://doi.org/10.1016S2155-8256(15)30102-2
Lowry, P. B. & Gaskin, J. (2014). Partial Least Squares (PLS) Structural Equation
Modeling (SEM) for Building and Testing Behavioral Causal Theory: When to
Choose It and How to Use It. IEEE Transactions on Professional
Communication, 57(2), 123-146. Doi: 10.1109/TPC.2014.2312452.
Maceda, C. (2018). Dubai airport unveils high-tech installation. Published in Gulf News.
Retrieved from: https://gulfnews.com/business/tourism/dubai-airport-unveilshigh-
tech-installation-1.2238472
MacKinnon, D. P. (2007). Introduction to Statistical Mediation Analysis. Mahwah, NJ:
Erlbaum.
Magd, H. & Hamza, S. (2012). A proposed knowledge management system in SOFCON:
Saudi Arabia perspectives. Nang Yan Business Journal, 2(7), 119-128.
Maheswari, N. & Duraiswamy, K. (2009). PPKM: Preserving Privacy in Knowledge
Management. International Business Research, 2(2), 182-189.
Malhotra, Y. (2005) Integrating knowledge management technologies in organizational
business processes: getting real time enterprises to deliver real business
performance. Journal of Knowledge Management, 9(1), 7-28.
Mao, P., Smerdon, M., Roberts, S. & Wyrick, J. (2016). Chromosomal landscape of UV
damage formation and repair at single-nucleotide resolution. Proceedings of the
National Academy of Sciences, 113(32), 9057-9062.
Marhraoui, M. A. & Manaouar, A. E. (2017). Towards a new framework linking
knowledge management systems and organizational agility: An empirical study.
International Journal of Computer Science & Information Technology, 9(1), 21-
36.
Markus, M. (2001). Toward a theory of knowledge reuse: Types of knowledge reuse
situations and factors in reuse success. Journal of Management Information
Systems,18(1), 57-93. Doi: 10.1080/07421222.2001.11045671
Marriam, S. B. & Tisdell, E. J. (2000). Qualitative Research: A Guide to Design and
Implementation (1st Ed.) [Ebook]. San Francisco: Jossey Bass.
Masa’deh, R. (2016). The role of knowledge management infrastructure in enhancing job
satisfaction at Aqaba five star hotels in Jordan. Communications and Network,
8(4), 219-240.
Masa’deh, R., Obeidat, B. & Tarhini, A. (2016). A Jordanian empirical study of the
associations among transformational leadership, transactional leadership,
knowledge sharing, job performance, and firm performance: A structural equation
modelling approach. Journal of Management Development, 35(5), 681-705.
Masa'deh, & Al-Badi. (2018). The Influence of Knowledge Management Uses on Total
Quality Management Practices in Commercial Banks of Jordan. Modern Applied
Science, 12(11), 1-16.
Masic, B., Nesic, S., Nikolic, D. & Dzeletovic, M. (2017). Evolution of knowledge
management. Industrija, 45(2), 127-147.
Mastouri, M. & Boumaiza, S. (2011). Process-based CRM: A Pilot Study. International
Journal of Business and Social Science, 2(13), 176-188. Retrieved from:
https://pdfs.semanticscholar.org/570f/b2552fb0351dbcade0032d5a2d4876faf255.
pdf?_ga=2.141025335.428452951.1594559672-1486016652.1577429757
Mauro, N. J. (1999). The Deming leadership method and profound knowledge: A global
prescription. Cross Cultural Management, 6(3), 13-24.
MBRSG, (2018). MBRSG - Emirates center for government knowledge. Retrieved from
https://www.mbrsg.ae/home/publish-sector-knowledge-hub/about-the-center.aspx
McAdam, R. (2000). Knowledge management as a catalyst for innovation within
organizations: a qualitative study. Knowledge and Process Management, 7(4),
233-241. Doi: 10.1002/1099-1441(200010/12)7:4<233::aid-kpm94>3.0.co;2-f
McGrane, S. (2016). Knowledge Sharing in Multicultural Organizations. Washington:
Walden University.
McInerney, C. (2002). Knowledge management and the dynamic nature
of knowledge. Journal of the American Society for Information Science and
Technology, (53)12, 1009-1018.
McKinnon, C. (2005). Challenges Facing the Public Sector. KM World, 14 (6), 53-54.
McLaughlin, S., Paton, R. & Macbeth, D. (2008). Barrier impact on organisational
learning within complex organisations. Journal of Knowledge Management,
12(2), 107-125.
Mclver, D., Wang, X. (2016). Measuring knowledge in organizations: a knowledge-in
practice approach. Journal of Knowledge Management, 20(4), 637-652 .
Meet IMD business school professor Donald A. Marchand. (2018). IMD business school.
Retrieved from https://www.imd.org/faculty/professors/donald-marchand.
Meihami, B. & Meihami, H. (2014). Knowledge Management a way to gain a
competitive advantage in firms (evidence of manufacturing
companies). International Letters of Social and Humanistic Sciences, 3(14), 80-
91.
Mills A. M. & Smith, T. A. (2011). Knowledge management and organizational
performance: a decomposed view. Journal of Knowledge Management, 15(1),
156-171.
Mishra, P. C., Kishore, S. & Shivani, S. (2018). The role of information technology for
knowledge management: An empirical study of the Indian coal mining industry.
Journal of Global Information Technology Management, 21(3), 208-225.
Mohajan, H. K. (2017). The Impact of Knowledge Management Models for the
Development of Organizations. Journal of Environmental Treatment
Techniques, 5(1), 12-33.
Mohajan, H. K. (2017). The Roles of Knowledge Management for the Development of
Organizations. Journal of Scientific Achievements, 2(2), 1-27.
Mohajan, H. K. (2017). Two Criteria for Good Measurements in Research: Validity and
Reliability. Annals of Spiru Haret University, 17(4), 56-82.
Mohamed, M., O’Sullivan, K. & Ribie`re, V. (2008). A paradigm shift in the Arab region
knowledge evolution. Journal of Knowledge Management, 12(5), 107-120.
Molotch, H. & Ponzini, D. (Eds.). (2019). The New Arab Urban: Gulf Cities of Wealth.
New York: NYU Press.
Monavarian, A. & Bakhtae, A. (2006). Knowing organizational culture based on Denison
model: organization of industrial management. Proceeding of 4th International
Conference of Management, Tehran. Retrieved from http://www.civilica.com/
Paper-IRIMC 14 -IRIMC 14 _ 131 .html.
Morgan, R. M. & Hunt, S. D. (1994). The commitment – trust theory of relationship
marketing. Journal of Marketing, 58(3), 20-38.
Moustaghfir, K. (2009). How knowledge assets lead to a sustainable competitive
advantage: are organizational capabilities a missing link? Knowledge
Management Research & Practice, 7(4), 339-355.
Mungai, G. C. N. (2014). Tacit Knowledge Management in Public Institutions in Kenya:
A Case of the Kenya Institute for Public Policy Research and Analysis (KIPPRA)
Nairobi (Doctoral dissertation). University of South Africa, South Africa.
Retrieved from: https://www.academia.edu/11076080/TACIT_ KNOWLEDGE
_MANAGEMENT_IN_PUBLIC_INSTITUTIONS_IN_KENYA_A_CASE_OF_
THE_KENYA_INSTITUTE_FOR_PUBLIC_POLICY_RESEARCH_AND_AN
ALYSIS_KIPPRA_NAIROBI
Nafei, W. (2014). Knowledge Management and Organizational Learning from the
Employee Perspectives: A Study from Saudi Arabia Context. Journal of
Management and Strategy, 5(1), 73-87.
Nafie, R. & Jones.S. (2012). Knowledge is power: Knowledge management, innovation,
and competitive advantage: An example from Egypt. In Delener, N. (Ed.) Service
Science Research, Strategy And Innovation: Dynamic Knowledge Management
Methods (pp.574-604). Hershey: IGI Global. Doi:10.4018/978-1-4666-0077-
5ch031.
Nafie, R. M. E. (2012). Culture and the prevalence of knowledge transfer: A case study
of Egypt. Advances in Management and Applied Economics, 2(1), 139-161.
Nasr, L., Burton, J., Gruber, T. & Kitshoff, J. (2014). Exploring the impact of customer
feedback on the well-being of service entities: A TSR perspective. Journal of
Service Management, 25(4), 531-555.
Nawab, S., Nazir, T., Zahid, M. & Fawad, S. (2015). Knowledge management,
innovation and organizational performance. International Journal of Knowledge
Engineering-IACSIT, 1(1), 43-48.
Neef, M. (2005) Foundations of transdisciplinary. Ecological Economics, 53(1), 5-16.
Neuman, W. L. (2005). Social Research Methods: Qualitative and Quantitative
Approaches (6th Ed.). Boston, MA: Allyn & Bacon.
Ngah, R., Tai, T. & Bontis, N. (2016). Knowledge Management Capabilities and
Organizational Performance in Roads and Transport Authority of Dubai: The
mediating role of Learning Organization. Knowledge & Process Management,
23(3), 184–193. Retrieved from: https://doi.org/10.1002/kpm.1504
Nolinske, T. (1995). Multiple mentoring relationships facilitate learning during
fieldwork. American Journal of Occupational Therapy, 49(1), 39–43.
Retrieved from: https://doi.org/10.5014/ajot.49.1.39
Nolinske, T. (1995). Survey Research and Measurement Error. Journal of Prosthetics
and Orthotics, 7(2), 68–77.
Nonaka, I. & Konno, N. (1998). The concept of “Ba”: Building a foundation for
knowledge creation. California Management Review, 40(3), 40-54.
Nonaka, I. & Takeuchi, H. (1995). The Knowledge - Creating Company: How Japanese
Companies Create the Dynamics of Innovation. Oxford: Oxford University Press.
Nonaka, I. & Toyama, R. (2005). The theory of the knowledge-creating firm:
subjectivity, objectivity and synthesis. Industrial and Corporate Change, 14(3),
419-436.
Nonaka, I. (1994). A Dynamic Theory of Organizational Knowledge Creation.
Organization Science, 5(1), 14-37. Doi: 10.1287/orsc.5.1.14
North, K. & Kumta, G. (2018). Knowledge Management: Value Creation through
Organizational Learning. New Delhi: Springer International Publishing.
Novak, A. (2017). Knowledge Management and Organizational Performance - Literature
Review. Management, Knowledge and Learning. Proceedings of the MakeLearn
and TIIM International Conference, Poland.
Obeid, S. M., & Rabay’a, S. (2016). The impact of knowledge management dimensions
in the learning organization from the perspective of the Arab American
University’s (AAU) faculty–Palestine. Jordan Journal of BusinessAdministration,
12(4), 813-840.
OECD (2001). Knowledge management: learning-by-comparing experiences from
private firms and public organisations. Summary Record of the High Level Forum,
Copenhagen. PUMA/HRM (2001) 3, CERI/CD (2001) 2, pp. 1-28, available at:
www.olis.oecd.org/olis/2001doc.nsf/43bb6130e5e86e5fc12569fa00
5d004c/c1256985004c66e3c1256a5b00489d23/$FILE/JT00109192.PDF.
Accessed 29/4/08.
Olaima, D., AlAmeryeen, M. & Issam, M. A. (2015). The influence of knowledge
management on organizational performance in service organizations in Jordan.
Information and Knowledge Management, 5(12), 42-48.
Olatokun, W. & Nwafor, C. I. (2012). The effect of extrinsic and intrinsic motivation on
knowledge sharing intentions of civil servants in Ebonyi State,
Nigeria. Information Development, 28(3), 216-234.
Oliver, S. & Kandadi, K. R. (2006). How to develop knowledge culture in organizations?
A multiple case study of large distributed organizations. Journal of Knowledge
Management, 10(4), 6-24. Doi: 10.1108/13673270610679336
Omira, O. D. B. (2015). The Effect of Leadership Styles and Organizational Culture
on Organizational Performance of the Public Sector in Saudi Arabia
(Unpublished doctoral dissertation): Universiti Utara Malaysia, Malaysia.
Omogeafe, J. & Friday, O. (2014). Knowledge management practices and performance in
Nigerian universities. European Scientific Journal, 10(16), 400-416.
Omotayo, F. O. (2015). Knowledge management as an important tool in organisational
management: a review of literature. Library Philosophy and Practice, 1(2015), 1-
23.
Pan, S. L. & Scarbrough, H. (1999). Knowledge management in practice: An exploratory
case study. Technology Analysis & Strategic Management, 11(3), 359-374.
Pandey, P. & Pandey, M. M. (2015). Research Methodology: Tools and Techniques.
Romania: Bridge Center.
Pasher, E. & Ronen, T. (2011). The Complete Guide to Knowledge Management: A
Strategic Plan to Leverage Your Company’s Intellectual Capital. Hoboken: John
Willey & Sons.
Patino, M. C. & Ferreira, C. J. (2018). Internal and external validity: Can you apply
research study to your patients? Journal of Pneumology, 44(3), 183.
Pauleen, D. J. & Holden, N. (2007). Cross-cultural knowledge management at virtual
interfaces. In Barnes, S. (Ed.) E-Commerce and V-Business (2nd Ed.) (pp. 271-
290). Oxford: Butterworth-Heinemann.
Peter, T. & Waterman, R. (1982). In search of excellence. Journal of Organizational
Behavior, 6(3), 246-247.
Polston-Murdoch, L. (2013). An investigation of path-goal theory, relationship of
leadership style, supervisor-related commitment and gender. Emerging
Leadership Journeys, 6(1), 13-44.
Porter, M. (1998). The Competitive Advantage of Nations. New York: Free Press.
Portes, A. & Martinez, B. (2019). Emerging Global Cities: Structural Similarities and
Historical Differences. Revista Española de Sociología, 28 (3, supl. 2), 9-21. Doi:
http://dx.doi.org/10.22325/fes/res.2019.35.
Preacher, K. J. & Hayes, A. F. (2008). Asymptotic and resampling strategies for
assessing and comparing indirect effects in multiple mediator models. Behavior
Research Methods, 40, 879-891.
Preacher, K. J., & Hayes, A. F. (2004). SPSS and SAS procedures for estimating indirect
effects in simple mediation models. Behavior Research Methods, Instruments, &
Computers, 36, 717-731.
Prusak, L. (2001). Where did knowledge management come from? IBM Systems Journal,
40(4), 1002-1007.
Prystupa-Rz?dca, K. (2017). The role of organizational Culture in Knowledge
Management in Small Companies. Journal of Entrepreneurship, Management and
Innovation, 13(3), 151-174.
Psychometrics (2019). Criterion validity: Evidence that a survey instrument can predict
for existing outcomes. Retrieved from https://www.scalelive.com/criterionvalidity.
html
Radwan, S. F. & Milhem, M. N. (2015). Knowledge Management towards Connecting
Minds - A Proposed Concept for Expo 2020. Journal of Information &
Knowledge Management, 14(4), 1. https:// doi.org/10.1142/S021964921550029X.
Raghu, T. S. & Vinze, A. (2007). A business process context for Knowledge
Management. Decision Support Systems, 43(3), 1062-1079.
Rahman, M. H., Moonesar, I. A., Hossain, M. M. & Islam, M. Z. (2018). Influence of
organizational culture on knowledge transfer: Evidence from the Government of
Dubai. Journal of Public Affairs, 18(1), e1696. doi:10.1002/pa.1696
Rajesh, R., Pugazhendhi, S., Ganesh, K., Ducq, Y. & Lenny Koh, S. C. (2012).
Generic balanced scorecard framework for third party logistics service provider.
International Journal of Production Economics, 140(1), 269–282.
Ramadan, B. M., Dahiyat, S. E., Bontis, N. & Al-Dalahmeh, M. A. (2017). Intellectual
capital, knowledge management and social capital within ICT sector in Jordon.
Journal of Intelectual Capital, 18(2), 437-462.
Ramirez, A. & Kumpikaite, V. (2012). Creation, transfer and application of knowledge
and its importance for business innovation and organizational
performance. IPEDR, 46(6), 27-31.
Ranjan, J. & Khalil, S. (2007). Application of knowledge management in management
education: a conceptual framework. Journal of Theoretical and Applied
Information Technology, 3(3), 15-25.
Rasula, J., Vuksic, V. B. & Stemberger, M. I. (2012). The impact of knowledge
management on organizational performance. Economic and Business Review,
14(2), 147-168.
Raudeli?nien?, J., Davidavi?ien?, V. & Jakubavi?ius, A. (2018). Knowledge management
process model. Entrepreneurship and Sustainability Issues, 5(3), 542-554.
Rechberg, I. & Syed, J. (2014). Knowledge Management Practices and the Focus on the
Individual. International Journal of Knowledge Management, 10(1), 26-42. doi:
10.4018/ijkm.2014010102
Reinholt, M., Pedersen, T. & Foss, N. J. (2011). Why a central network position isn’t
enough: The role of motivation and ability for knowledge sharing in employee
networks. Academy of Management Journal, 54, 1277-1297.
Rocco, T., Stein, D. & Lee, C. (2003). An Exploratory Examination of the Literature on
Age and HRD Policy Development. Human Resource Development Review, 2(2),
155-180. Doi: 10.1177/1534484303002002004
Rodrigo, V. D. G. & Manoel, F. M. (2017). Knowledge Management Process: A
theoretical-conceptual research. Gest. Prod., 24(2). Retrieved from: http://dx.
doi.org/10.1590/0104-530X0893-15
Romano, M., DelGiudice, M. & Nicotra, M. (2014). Knowledge creation and exploitation
in Italian universities: The role of internal policies for patent activity. Journal of
Knowledge Management, 18(5), 952-970.
Romer, P. M. (1994). The origins of endogenous growth. The Journal of Economic
Perspectives, 8(1), 3-22.
Rosenberg, M. J. (2012). Knowledge management and learning: Perfect together. In
Reiser, R. A. & Dempsey, J. V. (Eds.) Trends and Issues in Instructional Design
& technology (3rd. Ed) (pp. 158-168). Boston: Allyn & Bacon Pearson Education.
Rosenthal-sabroux, C. & Grundstein, M. (2008). A global vision of information
management. Proceedings of the International Workshop on Model Driven
Information Systems Engineering: Enterprise, User and System Models
(MoDISE-EUS’08), Paris.
Rowlinson, M., Booth, C., Clark, P., Delahaye, A. & Procter, P. (2010). Social
remembering memory. Organization Studies, 31(1), 69-87.
Ruggles, R. (1998). The state of the notion: knowledge management in practice.
California Management Review, 40(3), 80-89.
Rusly, F., Corner, J. & Sun, P. (2012). Positioning change readiness in knowledge
management research. Journal of Knowledge Management, 16(2), 329-355.
Saini, R. (2013). Impact of Knowledge Management Practices on Selected Industries: A
Structural Education Modeling Approach. Management & Marketing Challenges
for the Knowledge Society, 8(4), 577-592.
Saleh, K. & Ahmed, S. (2008). KM in the Local Authorities – A suitable platform for EGovernment?
Proceedings of the 8th International Conference on Knowledge,
Culture and Change in Organisations, United Kingdom.
Salleh, K. & Hashim, F. (2011). Knowledge Management Process and Audit Firm’s
Performance: An Empirical Evidence. Proceedings at the International
Conference on Intellectual Capital, Knowledge Management and Organizational
Learning, Bangkok.
Samad, S. & Abdullah, Z. (2012). The Influence of Leadership Styles on Organizational
Performance of Logistics Companies. International Business Management, 6(3),
374-383.
Sarwat, N., Hayat, K., Qureshi, J. A. & Ali, M. (2011). Impact of strategic leadership
on organizational performance, in the context of job satisfaction and
organizational commitment, evidence form educational institutions of Pakistan.
Interdisciplinary Journal of Contemporary Research in Business, 3(4), 658-675.
Saunders, M., Lewis, P. & Thornhill, A. (2009). Research Methods for Business Students.
Harlow: Prentice Hall, Financial Times.
Saunders, M., Lewis, P. & Thornhill, A. (2012). Research Methods for Business Students
(6th Ed). London: Pearson Education.
Saxena, A. (2014). Workforce Diversity: A Key to Improve Productivity. Procedia
Economics and Finance, 11, 67-85.
Schein, E. (2010). Organizational Culture and Leadership (4th Ed.) San Francisco:
Jossey-Bass A Wiley Imprint.
Schein, H. (1986). Organizational Culture and Leadership. London: Jossey-Bass.
Schwab, K. (2015). The Forth Industrial Revolution: What it means and How to
Respond. World Economic Forum COVID Action Platform. Retrieved from:
https://www.weforum.org/agenda/2016/01/the-fourth-industrial-revolution
Seba, I. & Rowley, J. (2010). Knowledge management in UK police forces. Journal of
Knowledge Management, 14(4), 611-626.
Sekaran, U. & Bougie, R. (2010). Research Methods for Business: A Skill-Building
Approach (5th Ed.). Haddington: John Wiley & Sons.
Šeri?, N. & Ljubica, J. (2018). Sampling and Types of Samples for Market Research. In
the Sports Industry (Ed.) Market Research Methods in the Sports Industry,
pp.155-165.
Shujahat, M., Sousa, M. J., Hussain, S., Nawaz, F., Wang, M., & Umer, M. (2019).
Translating the impact of knowledge management processes into knowledgebased
innovation: The neglected and mediating role of knowledge-worker
productivity. Journal of Business Research, 94, 442-450.
Siddique, C. M. (2012). Knowledge management initiatives in the United Arab Emirates:
a baseline study. Journal of Knowledge Management, 16(5), 702-723. Doi:
10.1108/13673271211262763
Silvester, J., Anderson, N. & Patterson, F. (1999). Organizational culture change: An
inter-group attributional analysis. Psychology, 72(1), 1-23. Doi: 10.1348/09631
7999166464
Singh, A. (2012). Job satisfaction among the expatriates in the UAE. International
Journal of Business and Social Research, 2(5), 234-249. Doi: 10. 185 33/ ij bsr.
v2i5.111.
Singh, N. (2017). Impact of leadership style and organizational culture on knowledge
management. DAWN: Journal for Contemporary Research in Management, 4(2),
1-6.
Singh, V., Kumar, A. & Singh, T. (2018). Impact of TQM on organizational
performance: The case of Indian manufacturing and service industry. Journal of
Operations Research Perspectives, 5, 199-217.
Skook, W. & Tahir, S. F. (2010). Developing a knowledge management strategy for the
Arab world. Electronic Journal of Information Systems in Developing Countries,
41, 1-11.
Smith, J. & Chudleigh, J. (2015) Research essentials: introduction to qualitative search.
Nursing Children and Young People, 27 (2), 14.
Sobel, M. E. (1982). Asymptotic intervals for indirect effects in structural equations
models. In S. Leinhart (Ed.), Sociological methodology 1982 (pp.290-312). San
Francisco: Jossey-Bass.
Sotirakou, T. & Zeppou, M. (2004). The "MATE" model: a strategic knowledge
management technique on the chessboard of public-sector modernization.
Management Decision, 42(1/2), 69.
Stocker, M. (2010). ChemInform Abstract: Recent NMR Results. ChemInform, 26(22),
no-no. Doi: 10.1002/chin.199522330
Storey, C. & Kahn, K. (2010). The role of knowledge management strategies and task
knowledge in stimulating service innovation. Journal of Service Research, 13(4),
397-410.
Sukhatme, P. V. & Sukhatme, B. V. (1970). Sampling Theory of Surveys with
Applications. Iowa: Iowa State University Press, Ames.
Syed-Ikhsan, S. M. & Rowland, F. (2004) Knowledge management in a public
organisation: A study between the relationship of the organisational elements and
the performance of Knowledge transfer. Journal of Knowledge Management,
8(2), 95-111.
Tabachnick, B. G. & Fidell, L. S. (2013). Using Multivariate Statistics (6th Ed.). Boston,
MA: Pearson.
Taki, S. (2011). Metaphorical competence: A cross-cultural research. Journal of Applied
Linguistics, 34(3), 110-115.
Tashakkori, A. & Teddlie, C. (2003). Handbook of Mixed Methods in Social and
Behavioral Research. Thousand Oaks, CA: Sage.
Tavakoli, M. (2016). Experimental investigation of the relationship between knowledge
management and organizational innovation and creativity in the district 5 of
Tehran municipality. Archives of Business Research, 4(6), 112-121.
Tee, M. & Lee, S. (2013). Advancing understanding using Nonaka’s model of knowledge
creation and problem-based learning. International Journal of Computer-
Supported Collaborative Learning, 8(3), 313-331. Doi: 10.1007/ s11412-013-
9175-2
Teece, D. J. (2000) . Strategies for managing knowledge assets: the role of firm structure
and industrial context. Long Range Planning, (33), 35–54.
Teece, D. J. (2007). Explicating dynamic capabilities: the nature and micro foundations
of (sustainable) enterprise performance. Strategic Management Journal, 28(13),
1319-1350.
Teece, D. J., Pisano, G. & Shuen, A. (1997). Dynamic capabilities and strategic
management. Strategic Management Journal, 18(7), 509-533.
Teichler, U. & Cummings, W. K. (2015). Forming, Recruiting and Managing the
Academic Profession: A Varied Scene. In Teichler, U. & Cummings, W. K.
(Eds.) Forming, Recruiting and Managing the Academic Profession (pp. 1-10).
Switzerland: Springer International Publishing.
Tejay, G. & Winkfield, M. (2015). How CISOs Can Become Effective Leaders? A Path-
Goal Approach. New York: Pre-ICIS conference Association for Information
Systems Special Interest Group IS Leadership Workshop.
Thamassebpour, M. (2017). A New Method for Time-Series Big Data Effective Storage.
IEEE Access, 5(1), 10694-10699.
Thong, Y. L., Chau, Y. K. & Tam, K. Y. (2009). Organizational learning and knowledge
management. Journal of Organizational Computing and Electronic Commerce,
11(3), 153-154.
Titi Amayah, A. (2013). Determinants of knowledge sharing in a public sector
organization. Journal of Knowledge Management, 17(3), 454-471.
Tlaiss, H. & Kauser, S. (2011). The importance of waste in the career success of Middle
Eastern managers. Journal of European Industrial Training, 35(5), 467-486. Doi:
10.1108/03090591111138026.
Torabi, F. & Jamal, E. D. (2017). The impact of Knowledge Management on
Organizational Productivity: A Case Study on Koosar Bank of Iran. Procedia
Computer Science, 124(1), 300-310.
Torraco, R. (2005). Writing integrative literature reviews: Guidelines and examples.
SAGE Journal, 4(3), 356-367.
Trochim, W. M. (2007). The Research Methods Knowledge Base. Retrieved from:
https://www.researchgate.net/publication/243783609_The_Research_Methods_K
nowledge_Base
Tserng, H. P., Lee, M. H., Hsieh, S. H. & Liu, H .L. (2016). The measurement factor of
employee participation for Knowledge Management System in engineering
consulting firms. Journal of Civil Engineering and Management, 22(2), 157-167.
Turulja, L. & Bajgoric, N. (2016). Innovation and information technology capability as
antecedents of firms' success. Interdisciplinary Description of Complex Systems,
14(2), 148-156.
Tzortzaki, A. M. & Mihiotis, A. (2014). A Review of Knowledge Management Theory
and Future Directions. Knowledge and Process Management, 21(1), 29-41.
Doi:10.1002/kpm.1429
UAE-embassy.org. (2020). Education in the UAE. Retrieved from: https:// www. uaeembassy.
org/about-uae/education-uae
Vafaie, V., Rahimi, E., Rostami, N. A. & Shad, F. S. (2016). The importance of
knowledge management on innovation. Applied Mathematics in Engineering,
Management and Technology, 5(1), 68-73.
Valmohammadi, C. & Ahmadi, M. (2015). The impact of knowledge management
practices on organizational performance: A balanced scorecard approach. Journal
of Enterprise Information Management, 28(1), 131-159.
Vela, S. (2018). Knowledge management, diversity, and professional hierarchies in
libraries. Journal of Library Administration, 58(8), 835-860.
Volberda, H. W., Foss, N. J. & Lyles, M. A. (2010). Perspective—Absorbing the concept
of absorptive capacity: How to realize its potential in the organization field.
Organization Science, 21(4), 931-951.
Waddell, D. & Stewart, D. (2008). Knowledge management as perceived by quality
practitioners. The TQM Journal, 20(1), 31-44.
Walczak, S. (2005). Organizational Knowledge Management Structure. The Learning
Organization, 12(4), 330-339.
Walliman, N. (2011). Research Methods: The Basics. Oxford: Routledge.
Walsh, J. P. & Ungson, G. R. (1991). Organizational memory. Academy of Management
Review, 16(1), 57-91.
Wang, Z., Wang, N. & Liang, H. (2014). Knowledge sharing, intellectual capital and firm
performance. Management Decision, 52(2), 230-258.
Webb, S. P. (2017). Knowledge Management: Linchpin of Change. London: Routledge.
Weir, D. & Hutchings, K. (2005). Cultural filtering in the Arab World and China:
Exploring theInter relationship of the technological knowledge age and traditional
cultural networking andInterpersonal connections. In, van de Bunt-Kokhuis, S. G.
M. & Bolger, M)Ed(World Wide Work. The Hague: Free University of the
Netherlands.
Wiig, K. (1997). Knowledge Management: An Introduction and Perspective. Journal of
Knowledge Management, 1(1), 6-14. Retrieved from: http://dx.doi.org/10.
1108/13673279710800682.
Wiig, K. (2002) Knowledge Management in Public Administration. Journal of
Knowledge Management, 6(3), 224-239.
Wiig, K. 1997. Knowledge management: Where did it come from and where will it go?
Expert Systems with Applications, 13(1), 1-14.
Wiig, K. M. (1997). Integrating intellectual capital and knowledge management. Long
Range Planning, (30), 399–405.
Willem, A. & Buelens, M. (2007). Knowledge Sharing in Public Sector Organizations:
The Effect of Organizational Characteristics on Interdepartmental Knowledge
Sharing. Journal of Public Administration Research and Theory, 17(4), 581-606.
doi:10.1093/jopart/mul021
Williams, P. & Naumann, E. (2011). Customer satisfaction and business performance: a
firm-level analysis. Journal of Services Marketing, 25(1), 20-32.
Wirtz, J., Tambyah, S. K. & Mattila, A. S. (2010). Organizational learning from customer
feedback received by service employees: A social capital perspective. Journal of
Service Management, 21(3), 363-387.
Yahya, S. & Goh, W. (2002). Managing human resources toward achieving knowledge
management. Journal of Knowledge Management, 6(5), 457-468. Doi:
10.1108/13673270210450414
Yasin, M. & Yavas, U. (2007). An analysis of E-business practices in the Arab culture:
Current inhibitors and future strategies. Cross Cultural Management: An
International Journal, 14(1), 68-73.
Yasin, M. (2013). Communications of the IBIMA. Doi: 10.5171/2013.476066
Yeo, R. & Gold, J. (2014). Knowledge sharing attitude and behaviour in Saudi Arabian
organizations: why trust matters. International Journal of Human Resources
Development and Management, 14(1/2/3), 97. doi: 10.1504/ijhrdm.2014.06 8082
Yesil, S., Koska, A. & Buyukbese, T. (2013). Knowledge sharing process, innovation
capability and innovation performance: An empirical study. Procedia - Social and
Behavioral Sciences, 75(1), 217-225.
Yogamalar, I. & Samuel, A. A. (2016). Shared values and organizational citizenship
behavior of generational cohorts: A review and future directions. Management:
Journal of Contemporary Management Issues, 21(2), 249-271.
Yuen, Y. (2007). Overview of Knowledge Management in the Public Sector. Workshop
on Managing Knowledge to Build Trust in Government. 7th Global Forum on
Reinventing Government: Building Trust in Government. June, UNPAN –
Vienna.
Yukl, G. & Mahsud, R. (2010). Why flexible and adaptive leadership is
essential. Consulting Psychology Journal: Practice and Research, 62(2), 81-93.
Zahedian, A., & Saba, R. A. (2016). Measurement Error Estimation Methods in
Survey Methodology. Applications and Applied Mathematics: An International
Journal, 11(1), 97-114.
Zaied, & Hassan. (2012). The Role of Knowledge Management in Enhancing
Organizational Performance. International Journal of Information Engineering
and Electronic Business, 4(5), 27-35. doi: 10.5815/ijieeb.2012.05.04
Zawaideh, F. H., Al-Zoubi, M. I., Abualoush, S.H., Masa’deh, R. & Kanaan. R. K.
(2018). The impact of knowledge documentation process as an intermediary
variable among knowledge acquisition process, organizational culture and human
capital. Modern Applied Science, 12(11), 151-168.
Zbaracki, M. J. (1998). The rhetoric and reality of total quality management.
Administrative Science Quarterly, 43(3), 602-636.
Zehir, C., Sehitoglu, Y. & Erdogan, E. (2012). The effect of leadership and supervisory
commitment to organizational performance. Procedia Social and Behavioral
Sciences, 58, 207–216.
Zhang, Z. (2000). Implementation of total quality management: An Empirical Study
of Chinese Manufacturing Firms (Doctoral dissertation). University of Groningen,
Netherlands. Retrieved from: https://www.rug.nl/research/portal/files/10216034/
thesis.pdf
Zhi-ze, Z. & Shuang-liang, L. (2012). Government Process Reengineering Based on
Knowledge Management, International Conference on E-Business and EGovernment
(ICEE) 2011, 6-8 May.
Zikmund, W.G. (2003). Business Research Methods (7th Ed.). Ohio: Thomson South
Western.