Proposing an m-government framework for the ministry of housing in Oman: for efficient digital literacy and services

Alwahaibi, Yahya Ahmed

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Type :	article
Subject :	HD Industries. Land use. Labor
ISSN :	1941-8647
Main Author :	Alwahaibi, Yahya Ahmed
Additional Authors :	Shamsul Arrieya Ariffin Garfan, Salem Aslina Saad
Title :	Proposing an m-government framework for the ministry of housing in Oman: for efficient digital literacy and services

Place of Production :	Tanjung Malim
Publisher :	Fakulti Seni, Komputeran Dan Industri Kreatif
Year of Publication :	2021
Notes :	International Journal of Mobile and Blended Learning
Corporate Name :	Universiti Pendidikan Sultan Idris
HTTP Link :	Click to view web link

Abstract : Universiti Pendidikan Sultan Idris

In the dynamic world of technology, changes and transformations have emerged rapidly in recent years. Service providers such as government departments transformed their services from e-government to m-government for widespread customer reach. However, several issues existed that were obstructing the implementation of such a system by the Ministry of Housing in Oman, especially in rural areas. This study proposes a novel framework based on the fuzzy delphi and TOPSIS models to provide digital literacy and services. This framework considered the variables extracted from previous studies. Furthermore, a survey was conducted on 20 experts to determine the accepted variables. Thirty-five pre-service engineers evaluated the questionnaires using TOPSIS to determine the skills of pre-service engineers based on delphi criteria outcomes. The conceptual framework developed from the accepted results uses 11 different variables based on the TAM model. The study benefits the stakeholders in the area of m-government development. Copyright ? 2021, IGI Global. Copying or distributing in print or electronic forms without written permission of IGI Global is prohibited.

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