Ahsan, K., & Rahman, S. (2016). An investigation into critical service determinants of customer to business (C2B) type product returns in retail firms. International Journal of Physical Distribution and Logistics Management, 46(6-7), 606-633. doi:10.1108/IJPDLM-09-2015-0235
Akçura, M. T., & Altinkemer, K. (2002). Diffusion models for B2B, B2C, and P2P exchanges and e-speak. Journal of Organizational Computing and Electronic Commerce, 12(3), 243-261. doi:10.1207/S15327744JOCE1203_03
Anuar, F. I., Yulia, A., Hamden, H. N. B., Aziz, K. F. B. A., & Edruce, S. M. B. W. H. (2016). Exploring the rationales of souvenir purchase behaviour and roles of behavioural belief and perceived authenticity among international tourists in malaysia. Balancing Development and Sustainability in Tourism Destinations, , 79-87. Retrieved from www.scopus.com
Armstrong, J. S., & Overton, T. S. (1977). Estimating nonresponse bias in mail surveys. Journal of Marketing Research, 14(AUGUST), 396-402. Retrieved from www.scopus.com
Azmi, A., Buliah, A. L., Ramaiah, A. K., Ariffin, H. F., & Ngelambong, A. (2019). Tourist shopping styles and preferences in kuala lumpur, malaysia. The Proceedings of the Second International Conference on the Future of ASEAN (ICoFA) 2017-Vol.1, , 91-102. Retrieved from www.scopus.com
Batra, R., & Keller, K. L. (2016). Integrating marketing communications: New findings, new lessons, and new ideas. Journal of Marketing, 80(6), 122-145. doi:10.1509/jm.15.0419
Beneke, J., Mill, J., Naidoo, K., & Wickham, B. (2015). The impact of willingness to engage in negative electronic word-ofmouth on brand attitude: A study of airline passengers in south africa. Journal of Business and Retail Management Research, 9(2), 68-84. Retrieved from www.scopus.com
Berger, S., Lehmann, H., & Lehner, F. (2003). Location-based services in the tourist industry. Information Technology & Tourism, 5(4), 243-256. Retrieved from www.scopus.com
Bigne, E., Simonetti, A., Ruiz, C., & Kakaria, S. (2021). How online advertising competes with user-generated content in TripAdvisor. A neuroscientific approach. Journal of Business Research, 123, 279-288. doi:10.1016/j.jbusres.2020.10.010
BrightLocal. (2016). Local consumer review survey. Local Consumer Review Survey, Retrieved from www.scopus.com
Buhalis, D., & Amaranggana, A. (2014). Smart tourism destinations. Information and Communication Technologies in Tourism, 2014, 553-564. Retrieved from www.scopus.com
Buhalis, D., & Sinarta, Y. (2019). Real-time co-creation and nowness service: Lessons from tourism and hospitality. Journal of Travel and Tourism Marketing, 36(5), 563-582. doi:10.1080/10548408.2019.1592059
Buyya, R., Yeo, C. S., Venugopal, S., Broberg, J., & Brandic, I. (2009). Cloud computing and emerging IT platforms: Vision, hype, and reality for delivering computing as the 5th utility. Future Generation Computer Systems, 25(6), 599-616. doi:10.1016/j.future.2008.12.001
Cheong, J. W., Muthaly, S., Kuppusamy, M., & Han, C. (2020). The study of online reviews and its relationship to online purchase intention for electronic products among the millennials in malaysia. Asia Pacific Journal of Marketing and Logistics, 32(7), 1519-1538. doi:10.1108/APJML-03-2019-0192
Chern, L. T., Pfordten, D., & Devi, V. (2020). Penang expects airport to record 8.3 million tourist arrivals. The Star, Retrieved from www.scopus.com
Ciftci, O., Berezina, K., Cavusoglu, M., & Cobanoglu, C. (2020). Winning the battle: The importance of price and online reviews for hotel selection. Advances in Hospitality and Tourism Research, 8(1), 177-202. doi:10.30519/ahtr.528150
Cleveland, M., Babin, B. J., Laroche, M., Ward, P., & Bergeron, J. (2003). Information search patterns for gift purchases: A cross-national examination of gender differences. Journal of Consumer Behaviour, 3(1), 20-47. Retrieved from www.scopus.com
Colliander, J., Dahlén, M., & Modig, E. (2015). Twitter for two: Investigating the effects of dialogue with customers in social media. International Journal of Advertising, 34(2), 181-194. doi:10.1080/02650487.2014.996197
Cox, C., Burgess, S., Sellitto, C., & Buultjens, J. (2009). The role of user-generated content in tourists’ travel planning behavior. Journal of Hospitality and Leisure Marketing, 18(8), 743-764. doi:10.1080/19368620903235753
Dan, A., & Reiner, M. (2017). Real time EEG based measurements of cognitive load indicates mental states during learning. JEDM: Journal of Educational Data Mining, 9(2), 31-44. Retrieved from www.scopus.com
DeLone, W. H., & McLean, E. R. (1992). Information systems success: The quest for the dependent variable. Information Systems Research, 3(1), 60-95. doi:10.1287/isre.3.1.60
Duff, B. R. -., & Sar, S. (2015). Seeing the big picture: Multitasking and perceptual processing influences on ad recognition. Journal of Advertising, 44(3), 173-184. doi:10.1080/00913367.2014.967426
Dziekan, K., & Vermeulen, A. (2006). Psychological effects of and design preferences for real-time information displays. Journal of Public Transportation, 9(1), 71-89. Retrieved from www.scopus.com
East, D., Osborne, P., Kemp, S., & Woodfine, T. (2017). Combining GPS & survey data improves understanding of visitor behaviour. Tourism Management, 61, 307-320. doi:10.1016/j.tourman.2017.02.021
Elwalda, A., Lü, K., & Ali, M. (2016). Perceived derived attributes of online customer reviews. Computers in Human Behavior, 56, 306-319. doi:10.1016/j.chb.2015.11.051
Fangxuan, L. S., & Ryan, C. (2018). Souvenir shopping experiences: A case study of chinese tourists in north korea. Tourism Management, 64, 142-153. doi:10.1016/j.tourman.2017.08.006
Faul, F., Erdfelder, E., Lang, A. -., & Buchner, A. (2007). G*Power 3: A flexible statistical power analysis program for the social, behavioral, and biomedical sciences. Behavior Research Methods, 39(2), 175-191. doi:10.3758/BF03193146
Fawcett, S. E., Osterhaus, P., Magnan, G. M., Brau, J. C., & McCarter, M. W. (2007). Information sharing and supply chain performance: The role of connectivity and willingness. Supply Chain Management, 12(5), 358-368. doi:10.1108/13598540710776935
Feng, B., Ye, Q., & Collins, B. J. (2019). A dynamic model of electric vehicle adoption: The role of social commerce in new transportation. Information and Management, 56(2), 196-212. doi:10.1016/j.im.2018.05.004
Feng, X., Fu, S., & Qin, J. (2016). Determinants of consumers' attitudes toward mobile advertising: The mediating roles of intrinsic and extrinsic motivations. Computers in Human Behavior, 63, 334-341. doi:10.1016/j.chb.2016.05.024
Fischer, F. (2012). VGI as big data: A new but delicate geographic data-source. GeoInformatics, 15(3), 46-47. Retrieved from www.scopus.com
Fulkerson, B., & Shank, M. (2000). The new economy, electronic commerce, and the rise of mass customisation. Handbook on Electronic Commerce, , 411-430. Retrieved from www.scopus.com
Gao, H., Huang, S. S., & Brown, G. (2017). The influence of face on chinese tourists’ gift purchase behaviour: The moderating role of the gift giver–receiver relationship. Tourism Management, 62, 97-106. doi:10.1016/j.tourman.2017.03.013
Garau, C. (2014). From territory to smartphone: Smart fruition of cultural heritage for dynamic tourism development. Planning Practice and Research, 29(3), 238-255. doi:10.1080/02697459.2014.929837
García-Crespo, A., López-Cuadrado, J. L., Colomo-Palacios, R., González-Carrasco, I., & Ruiz-Mezcua, B. (2011). Sem-fit: A semantic based expert system to provide recommendations in the tourism domain. Expert Systems with Applications, 38(10), 13310-13319. doi:10.1016/j.eswa.2011.04.152
Gefen, D., Rigdon, E. E., & Straub, D. (2011). An update and extension to SEM guidelines for administrative and social science research. MIS Quarterly: Management Information Systems, 35(2), III-XIV. doi:10.2307/23044042
Geisser, S. (1974). A predictive approach to the random effect model. Biometrika, 61(1), 101-107. doi:10.1093/biomet/61.1.101
Ghose, A., & Ipeirotis, P. (2006). Towards an understanding of the impact of customer sentiment on product sales and review quality. Proceedings of the Workshop on Information Technology and Systems, , 1-6. Retrieved from www.scopus.com
Ghouri, A. M., & Mani, V. (2019). Role of real-time information-sharing through SaaS: An industry 4.0 perspective. International Journal of Information Management, 49, 301-315. doi:10.1016/j.ijinfomgt.2019.05.026
Goldenberg, J., Libai, B., & Muller, E. (2001). Talk of the network: A complex systems look at the underlying process of word-of-mouth. Marketing Letters, 12(3), 211-223. doi:10.1023/A:1011122126881
Gordon, B. (1986). The souvenir: Messenger of the extraordinary. The Journal of Popular Culture, 20(3), 135-146. doi:10.1111/j.0022-3840.1986.2003_135.x
Gretzel, U. (2006). Consumer generated content-trends and implications for branding. E-Review of Tourism Research, 4(3), 9-11. Retrieved from www.scopus.com
Gretzel, U., Fesenmaier, D. R., Lee, Y. J., & Tussyadiah, I. (2010). Narrating travel experiences: The role of new media. Tourist experience: Contemporary perspectives (pp. 171-182) doi:10.4324/9780203855942 Retrieved from www.scopus.com
Gretzel, U., & Yoo, K. H. (2008). Use and impact of online travel reviews. Information and Communication Technologies in Tourism 2008, , 35-46. Retrieved from www.scopus.com
Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2-24. doi:10.1108/EBR-11-2018-0203
Han, Y., Zhang, T., & Wang, M. (2020). Holiday travel behavior analysis and empirical study with integrated travel reservation information usage. Transportation Research Part A: Policy and Practice, 134, 130-151. doi:10.1016/j.tra.2020.02.005
Henseler, J., Hubona, G., & Ray, P. A. (2016). Using PLS path modeling in new technology research: Updated guidelines. Industrial Management and Data Systems, 116(1), 2-20. doi:10.1108/IMDS-09-2015-0382
Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115-135. doi:10.1007/s11747-014-0403-8
Hollender, N., Hofmann, C., Deneke, M., & Schmitz, B. (2010). Integrating cognitive load theory and concepts of human-computer interaction. Computers in Human Behavior, 26(6), 1278-1288. doi:10.1016/j.chb.2010.05.031
Huang, Z., & Benyoucef, M. (2013). From e-commerce to social commerce: A close look at design features. Electronic Commerce Research and Applications, 12(4), 246-259. doi:10.1016/j.elerap.2012.12.003
Jiang, S., Scott, N., & Ding, P. (2015). Using means-end chain theory to explore travel motivation: An examination of chinese outbound tourists. Journal of Vacation Marketing, 21(1), 87-100. doi:10.1177/1356766714535599
Jung, J. H., Schneider, C., & Valacich, J. (2010). Enhancing the motivational affordance of information systems: The effects of real-time performance feedback and goal setting in group collaboration environments. Management Science, 56(4), 724-742. doi:10.1287/mnsc.1090.1129
Kaplan, A. M. (2012). If you love something, let it go mobile: Mobile marketing and mobile social media 4x4. Business Horizons, 55(2), 129-139. doi:10.1016/j.bushor.2011.10.009
Kaplan, A. M., & Haenlein, M. (2010). Users of the world, unite! the challenges and opportunities of social media. Business Horizons, 53(1), 59-68. doi:10.1016/j.bushor.2009.09.003
Kavoura, A., Bozyigit, S., & Ozelturkay, E. Y. (2020). Turkish and greek gift purchase behaviour and advertisement on traditional and online media communication tools based on gender differences. International Journal of Technology Marketing, 14(1), 1-21. doi:10.1504/IJTMKT.2020.105120
Kim, A. J., & Ko, E. (2012). Do social media marketing activities enhance customer equity? an empirical study of luxury fashion brand. Journal of Business Research, 65(10), 1480-1486. doi:10.1016/j.jbusres.2011.10.014
Kim, D., Kim, J. -., & Nam, Y. (2014). How does industry use social networking sites? an analysis of corporate dialogic uses of facebook, twitter, YouTube, and LinkedIn by industry type. Quality and Quantity, 48(5), 2605-2614. doi:10.1007/s11135-013-9910-9
Kim, S., & Park, H. (2013). Effects of various characteristics of social commerce (s-commerce) on consumers’ trust and trust performance. International Journal of Information Management, 33(2), 318-332. doi:10.1016/j.ijinfomgt.2012.11.006
Kock, N. (2017). Common method bias: A full collinearity assessmentmethod for PLS-SEM. Partial least squares path modeling: Basic concepts, methodological issues and applications (pp. 245-257) doi:10.1007/978-3-319-64069-3_11 Retrieved from www.scopus.com
Kudo, R., Enoki, M., Nakao, A., Yamamoto, S., Yamaguchi, S., & Oguchi, M. (2019). Real-time event search using social stream for inbound tourist corresponding to place and time. International Journal of Big Data Intelligence, 6(3), 248-258. Retrieved from www.scopus.com
Ladhari, R., & Michaud, M. (2015). EWOM effects on hotel booking intentions, attitudes, trust, and website perceptions. International Journal of Hospitality Management, 46, 36-45. doi:10.1016/j.ijhm.2015.01.010
Langmead, B., & Nellore, A. (2018). Cloud computing for genomic data analysis and collaboration. Nature Reviews Genetics, 19(4), 208-219. doi:10.1038/nrg.2017.113
Lee, H. A., Law, R., & Murphy, J. (2011). Helpful reviewers in TripAdvisor, an online travel community. Journal of Travel and Tourism Marketing, 28(7), 675-688. doi:10.1080/10548408.2011.611739
Lee, H. L., & Whang, S. (2000). Information sharing in a supply chain. International Journal of Manufacturing Technology and Management, 1(1), 79-93. doi:10.1504/IJMTM.2000.001329
Leung, D., Law, R., van Hoof, H., & Buhalis, D. (2013). Social media in tourism and hospitality: A literature review. Journal of Travel and Tourism Marketing, 30(1-2), 3-22. doi:10.1080/10548408.2013.750919
Li, J., Xu, L., Tang, L., Wang, S., & Li, L. (2018). Big data in tourism research: A literature review. Tourism Management, 68, 301-323. doi:10.1016/j.tourman.2018.03.009
Li, M., & Cai, L. A. (2008). Souvenir shopping attitudes and behavior among chinese domestic tourists: An exploratory study. Journal of China Tourism Research, 4(2), 189-204. doi:10.1080/19388160802313787
Li, N., Tung, V., & Law, R. (2017). A fuzzy comprehensive evaluation algorithm for analyzing electronic word-of-mouth. Asia Pacific Journal of Tourism Research, 22(6), 592-603. doi:10.1080/10941665.2017.1308395
Li, X., & Katsumata, S. (2020). The impact of multidimensional country distances on consumption of specialty products: A case study of inbound tourists to japan. Journal of Vacation Marketing, 26(1), 18-32. doi:10.1177/1356766719842280
Li, X., Meng, F., & Uysal, M. (2008). Spatial pattern of tourist flows among the asia-pacific countries: An examination over a decade. Asia Pacific Journal of Tourism Research, 13(3), 229-243. doi:10.1080/10941660802280323
Lim, Y. -., & Van Der Heide, B. (2015). Evaluating the wisdom of strangers: The perceived credibility of online consumer reviews on yelp. Journal of Computer-Mediated Communication, 20(1), 67-82. doi:10.1111/jcc4.12093
Lipsman, A., Mudd, G., Rich, M., & Bruich, S. (2012). The power of "like": How brands reach (and influence) fans through social-media marketing. Journal of Advertising Research, 52(1), 40-52. doi:10.2501/JAR-52-1-040-052
Litirell, M. A., Baizerman, S., Kean, R., Gahring, S., Niemeyer, S., Reilly, R., & Stout, J. (1994). Souvenirs and tourism styles. Journal of Travel Research, 33(1), 3-11. doi:10.1177/004728759403300101
Liu, Z., & Park, S. (2015). What makes a useful online review? implication for travel product websites. Tourism Management, 47, 140-151. doi:10.1016/j.tourman.2014.09.020
Lo, I. S., McKercher, B., Lo, A., Cheung, C., & Law, R. (2011). Tourism and online photography. Tourism Management, 32(4), 725-731. doi:10.1016/j.tourman.2010.06.001
Lu, L. -., Chang, W. -., & Chang, H. -. (2014). Consumer attitudes toward blogger's sponsored recommendations and purchase intention: The effect of sponsorship type, product type, and brand awareness. Computers in Human Behavior, 34, 258-266. doi:10.1016/j.chb.2014.02.007
Lu, X., He, S., Lian, S., Ba, S., & Wu, J. (2020). Is user-generated content always helpful? the effects of online forum browsing on consumers' travel purchase decisions. Decision Support Systems, 137 doi:10.1016/j.dss.2020.113368
Lu, Z., Xia, H., Heo, S., & Wigdor, D. (2018). You watch, you give, and you engage: A study of live streaming practices in china. Paper presented at the Conference on Human Factors in Computing Systems - Proceedings, , 2018-April doi:10.1145/3173574.3174040 Retrieved from www.scopus.com
Ma, J. W., Yang, Y., & Wilson, J. A. J. (2017). A window to the ideal self: A study of UK twitter and chinese sina weibo selfie-takers and the implications for marketers. Journal of Business Research, 74, 139-142. doi:10.1016/j.jbusres.2016.10.025
Uslu Cibere, G., Basaran, M. A., & Kantarci, K. (2020). Evaluation of hotel performance attributes through consumer generated reviews: The case of bratislava1. Advances in Hospitality and Tourism Research, 8(1), 48-75. doi:10.30519/ahtr.592312