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Type :thesis
Subject :GV Recreation Leisure
Main Author :Alwahaibi, Yahya Ahmed Said
Title :M-government acceptance framework for the ministry of housing and urban planning in Oman
Place of Production :Tanjong Malim
Publisher :Fakulti Seni, Komputeran dan Industri Kreatif
Year of Publication :2022
Corporate Name :Universiti Pendidikan Sultan Idris
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Abstract : Universiti Pendidikan Sultan Idris
Since the turn of the 21st century, service providers such as government departments have transformed their services from e-government to m-government for widespread customer reach. The lack of an application for the Ministry of Housing and Urban Planning to render its services to citizens and the several issues that obstruct the implementation of the system, especially in rural areas, necessitate this study. Therefore, the researcher proposes a novel framework based on the Fuzzy Delphi Model (FDM) to provide digital literacy and services. This framework considered the variables extracted from previous studies. Furthermore, a survey was conducted on 20 experts to determine the accepted variables. Other than that, the conceptual framework is developed from the accepted results using 11 different variables based on the Technology Acceptance Model (TAM). Consequently, a survey was formulated and conducted on 428 relevant citizens to collect the data and evaluate 13 hypotheses using partial least squares structural equation modelling (PLS-SEM). In the results, all the tested hypotheses were supported. After that, an application was developed by considering Nielsen's design principles of human-computer interaction, Shneiderman's eight golden rules, and Culturally Appropriate Design Guidelines (CADG). In addition, 15 experts tested the application, and their answers were analyzed using Fuzzy Delphi. A heuristic evaluation was conducted on 249 participants to evaluate the usability of the developed application, showing that the developed application's design is suitable for the local culture of Oman. Apart from that, the study implications include three aspects: theoretical, methodological, and practical implications. For theoretical implication, using culture and social influence variables is expected to fill the gap within the extant literature, particularly using TAM. For methodological implication, the study has demonstrated that the qualitative approach of thematic analysis, the quantitative SmartPLS, and the Fuzzy Delphi methods can all be combined in a single study. Although the Oman Ministry of Housing and Urban Planning now lacks an application for delivering its services to citizens, by adopting the application suggested herein or some local cultural design elements of the findings of the study. Additionally, it can contribute to helping to deliver better services to its citizens. They can also serve as a resource for many government entities and ministries.

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