This study was conducted to measure the moderating effect of distributive justice in the relationship between benefit types and job performance. A survey research method was used to gather 150 usable questionnaires from employees who have served in Malaysian federal government linked companies in Sarawak (GLCOMPANY). Outcomes of testing a moderating model using a hierarchical regression analysis showed that (1) interaction between distributive justice and medical treatment had not increased job performance, and (2) interaction between distributive justice and official duty claims had increased job performance, and (3) interaction between distributive justice and promotions had increased job performance. This study demonstrates that distributive justice does act as a partial moderating variable in the benefit program models of the organizational sector sample. In addition, the implications of this study to theory and practice, methodological and conceptual limitations, and directions fo.....

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The study was conducted to examine the effect of service quality and perceived value on customer satisfaction using a sample of 150 usable questionnaires gathered from undergraduate students in one public university in Sarawak, Malaysia. The outcomes of hierarchical regression analysis showed four important findings: firstly, relationship between perceive value and reliability significantly correlated with customer satisfaction. Secondly, relationship between perceive value and responsiveness significantly correlated with customer satisfaction. Thirdly, relationship between perceive value and assurance significantly correlated with customer satisfaction. Fourthly, relationship between perceive value and empathy significantly correlated with customer satisfaction. This result confirms that perceive value does act as a partial mediating variable in the service quality models of the organizational sample. In addition, implications and limitations, as well as directions for future research.....

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