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The purpose of this paper is to provide a comprehensive Total Quality Management (TQM) practices measurement instruments in Higher Education Institutions (HEIs) based on previous studies. HEIs just like other industries are facing challenges in order to survive. Today, quality has become important and a must for every marketable product or service due to the business world becomes more and more complex and competitive. In this context as a management process, TQM has been accepted to cope with the changes in market environment and to focus on continuous quality improvement. Many authors believed that the principles of TQM can contribute to the continuous improvement of HEIs. This paper provides a measurement instruments for TQM practices that emphasis on continuous improvements for quality measurement in HEIs. This instrument is based on a comprehensive study of previous studies of TQM practice measurement in education. Analysis focuses on customer orientation, continuous improvement, .....

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The present study was conducted to bring attention to the importance of Total Quality Management (TQM) in applying Management Information System (MIS) and their effects on organisational performance, particularly in the oil sector. The main objective of this research is an attempt to investigate the relationship of MIS and organisational performance along with the mediating role of TQM at Missan Oil Company in Iraq. The quantitative method applied the questionnaire-survey and structural equation modeling (SEM). A total of 250 questionnaires were distributed and a high rate of return (87.6%) has been achieved. After initial data screening, 201 responses were utilised to analyse the final data. The results revealed that MIS indicators, namely information quality, user satisfaction and net benefits are directly linked with organisational performance. Meanwhile, TQM mediates the relationship between five of the MIS indicators, namely system quality, information quality, use of system, user.....

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Problem statement: The aim of this research is an endeavor to examine the relationship between Management Information System (MIS) and organisational performance at Missan Oil Company in Iraq. Approach: The quantitative method used the questionnaire-survey and structural equation modeling (SEM). A total of 250 questionnaires was distributed and a high rate of return (87.6%) has been achieved. After initial data screening, 201 responses were utilised to analysis the final data. Results: MIS indicators, namely information quality, user satisfaction and net benefits are directly linked with the organisational performance. Conclusion/Recommendations: Findings of this study are useful for the Iraqi oil sector to enhance their organisational performance through the use of appropriate MIS indicators.  ..

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Problem statement: The aim of this research is an endeavor to examine the relationship between Management Information System (MIS) and Total Quality Management (TQM) at Missan Oil Company in Iraq. Approach: The quantitative method used the questionnaire-survey and structural equation modeling (SEM).A total of 250 questionnaires was distributed and a high rate of return (87.6%) has been achieved. After initial data screening, 201 responses were utilised to analysis the final data. Results: MIS indicators, namely system quality, information quality, use MIS, user satisfaction and net benefits are directly linked with the TQM. Conclusion/Recommendations: Findings of this study are useful for the Iraqi oil sector to enhance the application of TQM through the use of appropriate MIS indicators..

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