In Abu Dhabi, the delivery of public services is very fragmented. The complexity faced and the degrees of discontent also increase when individuals need several services. For that reason, public expectations of technology, which more precisely satisfies consumer demands and wants, are growing. Therefore, this study investigated the moderating effect of service quality on e-government communication and citizen satisfaction in Abu Dhabi. Using a cross-sectional research approach, the population of the study is 284,795 citizens while non-probability sampling technique was used to collect a sample of 378 residents of Abu Dhabi. Partial Least Squares Method and Bootstrapping technique were used to test the study’s hypotheses. The results indicate that e-government interaction has a significant positive effect on citizen satisfaction (β = 0.20; t- value = 4.53; p-value 0.1), and service quality has a significant positive effect on citizen satisfaction (β = 0.53; t- value = 10.4.....

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