The need analysis of spoken communication for Thai people who use language proficiency are various. This study's research question analyzes students' needs and challenges regarding tourism and services. Hence, data samples were collected from Thai students studying tourism and related programs. The data collection method was performed by distributing questionnaires to students on the needs and challenges of speaking. The quantitative data analysis employed descriptive statistics, while the qualitative data used thematic analysis. The importance of this study lies in the result that learners need and the challenge their speaking abilities in a working environment. Furthermore, the learning purpose must meet the needs of their future career. In conclusion, the staff must provide information related to their work. However, the various English accents and pronunciations is not practical for the students' comprehension. Keywords: need analysis, speaking abilities, tourism, service student......

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The utilisation of the problem-based learning (PBL) approach serves as a pedagogy that enables students to acquire knowledge on genuine concerns and subsequently apply them in practical settings. This particular methodology allows for the incorporation of experiences to facilitate adaptability through the process of learning. Students in the tourism programme are able to support aspects of issues through their last experiences with tourism and it is posited that students engage in collaborative discussions with peers to discuss the issue and acquire knowledge through experiential learning. This study focused mainly on the listening ability of students to apply the PBL approach to enhance their listening ability based on tourism issues. Additionally, the study seeks to explore the opportunities, advantages, and challenges associated with its use. The study was conducted over a period of eight weeks and comprised a sample of thirty-nine students. The data analysis entailed the utilisatio.....

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