UPSI Digital Repository (UDRep)
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Total records found : 1 |
Simplified search suggestions : Flora Membuas |
1 | 2011 thesis | The choice of mechanisms and technologies to build online trust in e-commerce website and the influence of personal characteristics Flora Membuas Aim of this study was to investigate the preference of mechanism and technologies to build online
trust among consumer towards e-commerce website. Mechanisms and technologies that being studied
were secure communication channel mechanism, interaction with past consumers, clear policy, website
design, third party services, company information, and products or services information. The
selection of mechanisms and technologies are influenced by the gender, e-commerce experience,
Internet experience and personality being study to investigate influence of these factors. This
study adopted quantitative approach, use questionnaire as instrument and samples were 226
postgraduate from one of the public institutions of higher education (IPTA) in Malaysia. To
determine the effect of the selection mechanism and the existence of such technology, comparison of
mean values using t test and ANOVA test were performed. It was found that only Internet experience
affects onli..... 282 hits |