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Simplified search suggestions : Muhammad Danial Hazmi Asmawi
12024
Article
Understanding customer satisfaction in stadium environments the contribution of service quality in north Malaysia
Muhammad Danial Hazmi Asmawi
Over the years, the Ministry of Youth and Sports has been consistently engaged in initiatives aimed at promoting a healthy lifestyle among Malaysians, thus enhancing their overall quality of life and reducing the risk of potential diseases. Central to this effort is the National Sports Vision 2030 (VSN2030) under pillar six, which emphasizes the importance of establishing sporting hubs equipped with top-tier facilities and expert administration. The importance of excellent service quality cannot be emphasized enough, as it plays a crucial role in nurturing customer satisfaction and cultivating long-lasting loyalty. This study endeavours to examine the influence of service quality on customer satisfaction levels towards stadium environments in North Malaysia. A total of 104 respondents, comprising visitors and participants at stadiums in the region, voluntarily participated in the study. The questionnaire utilized was adapted from Parasuraman's (1986: the dimensions of Service Quality, .....

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