AbstractAs the world is becoming increasingly borderless with the advent of technology, the academic spaces
are increasingly becoming less confined to the four walls of a classroom. Many higher educational
institutions abroad have started harnessing the connective power of SNSs to further engage with
students outside the classroom. In line with this current trend in education, ideally there should
be online platforms which support the teaching and learning of subjects in Malaysian secondary
schools. This research is a systematic study of design, development and evaluation processes to
establish an empirical basis for the creation of THE EXCHANGE, a prototype of a virtual platform
using a SNS, to support the teaching and learning of English in a secondary school. The development
of THE EXCHANGE is based on an ISD model, ADDIE. The research also aims to obtain the users'
evaluation on the prototype developed in terms of its usability. THE EXCHANGE is evaluated by 46
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