AbstractSoftware process improvement has been proposed to HeiTech Padu Berhad (HeiTech) to improve software process development productivity and system quality, and simultaneously assess its current practices in order to deliver quality software within time and budget constraints. HeiTech has selected CMMIsM (SE/SW) model with Staged representation and IDEALSM life-cycle model. HeiTech's mission is to be certified by CMMIsM Level 3 by the year 2006. Measurement and Analysis and Integrated Project Management process area are two process areas discussed in this report. HeiTech is facing improper activities on implementing Measurement and Analysis, and Integrated Project Management issues in their current practices. Therefore, a few work products have been produced in response to establish both process areas. They were elaborate concisely in this report. For Measurement and Analysis process area, the work products are HeiTech Measurement and Analysis Guideline, HeiTech Measurement and Analysis Pl.....