Fraud in insurance is becoming an interesting issue nowadays among researchers and parties involved in the industries. Increase in numbers of insurance claim leads to unstable and unpredictable operating profit suffered by insurance companies. These claims are believed to include both bogus and authentic claims. Thus, the aim of this study is to examine customers’ intentions in committing motor insurance fraud. The objective is to determine the relationship between individual attitude and subjective norms on intention to commit motor insurance fraud. The sample for this study will be teachers from selected schools in Petaling District, Selangor. Data from the respondents will be collected using questionnaires. Statistical Package for Social Science (SPSS) will be used to analyze the data collected. Specifically, correlation and regression will be used to test the hypothesis. Finding from this study is believed useful for insurance regulator and industry to handle insurance fraud atte.....

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This aims of the study is to examine customers’ intentions in committing motor insurance fraud. The objective is to determine the relationship between individual attitudes, subjective norms and tendencies of gender on intentions to commit motor insurance fraud. The sample for this study consisted of 413 teachers from five selected schools in Petaling District. Data from the respondents were collected by using the questionnaire. The differences of customers’ intention on committing motor insurance fraud amongst genders were analyzed using t-test. Correlations and multiple regression analysis were used to determine the relationship between independent and dependent variables. Results from the study showed that males have higher intentions to commit motor insurance fraud compared to females. It is also found that there is a significant positive relationship between subjective norms and attitude towards customers’ intentions to commit fraud (r = 0.28, p < 0.01). Findings from this re.....

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