Currently, most companies or organizations can select a number of methodologies to improve their business processes, which include Six Sigma, Lean Thinking, Lean Six Sigma, Business Process Reengineering, Total Quality Management, Kaizen and Poka-Yoka. However, selecting an appropriate methodology has to be guided by the organization’s objectives. In this respect, the BPR is one of the best methodologies that can help organizations to ensure the continuity of their businesses so they will remain relevant for a long time. More importantly, the BPR can help members of organizations to rethink about their existing practices such as to introduce significant improvements to their business process. Based on a literature review, the researchers carried out a comparative analysis on four leading methodologies, namely BPR, Six Sigma, Lean Thinking, and Kaizen. The comparison of the methodologies were based on 11 aspects, namely the concept, effect, use of information technology, focus, involv.....

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Kajian ini bertujuan untuk memodelkan kejuruteraan semula proses perniagaan bagi pengurusan permohonan Tabung Bantuan Perubatan di hospital.  Pemodelan ini melibatkan pengkajian ke atas proses perniagaan sedia ada (As Is Process) di Unit Kerja Sosial Perubatan (UKSP) yang berperanan membantu pesakit dalam membiayai kos peralatan perubatan melalui Tabung Bantuan Perubatan (TBP). As Is Process ini mula  mengalami  kelewatan  disebabkan  bilangan  permohonan  yang  semakin meningkat, penglibatan beberapa individu, proses kerja yang bertindih, dan beberapa kaedah  yang  dilakukan  secara  manual.  Maka,  kajian  ini  dijalankan  untuk mengenalpasti  proses-proses  yang  boleh  diperbaiki  atau  dihapuskan  dan membangunkan satu proses yang baharu (To Be Process) tanpa menjejaskan fungsi asalnya melalui metodologi B2Lean, iaitu gabungan Business Process Reengineering (BPR) dan Lean Thinking.  Kajian ini menggunakan kaedah penyelidikan kualitatif melibatkan reka bent.....

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