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The relationship between total quality management practices and academic performance of primary school and teaching innovation as mediator in Abu Dhabi

Alhosani, Mohamed Salem Ahmed Ibrahim

Abstract

This study investigates total quality management practices (TQM) and primary school academic performance (PSAP) in Abu Dhabi: Teaching innovation as a mediator using a quantitative research design. The study also aspired to determine the relationship between TQM and teaching innovation, dimensions of TQM and PSAP, dimensions of teaching innovation and PSAP, and mediating role of teaching innovation on relationship between TQM and PSAP. A total of 342 teachers were chosen as a sample through quota and simple sampling. Data analysis using structural equation modelling was used. The findings revealed a significant relationship between TQM practices and primary school academic performance with a coefficient of (β=-0.88, p..

Thesis Published 2023 3009 hits Available

The impacts of self-service technology adoption attributes on customer satisfaction in Abu Dhabi distribution company (ADDC)

Alhosani, Khalaf Abdulla

Abstract

This study aimed to determine the impact of the self-service technology (SST) adoption attributes, namely ease of use, reliability, readiness, and interactivity, on customer satisfaction towards governmental services in the United Arab Emirates (UAE). This study adopted a quantitative approach. A sample consisted of 385 customers of Abu Dhabi Distribution Company (ADDC), which were selected using simple random sampling. Data were collected using a questionnaire as a research instrument and analysed using multiple linear regression. At the significance level of 0.05, the findings revealed SST reliability (β= -0.113, p=0.045) and interactivity of SST (β=0.302, p=0.000) as significant predictors of customer satisfaction. In particular, the effect of SST reliability on customer satisfaction is negative, while the effect of SST interactivity is positive. The SST ease of use (β=0.034, p=0.549), and SST readiness (β=-0.044, p=0.422) do not significantly affect customer satisfac.....

Thesis Published 2023 2094 hits Available

Employee motivation, organization climate and turnover intention in the UAE hotel industry

Alhosani, Khaled Jasem

Abstract

The main purpose of this research is to investigate the relationships among employee motivation, organization climate, and turnover intention in the UAE hotel industry. In addition, this research also aims to investigate the role of employee motivation as a mediator in the relationship between organization climate and turnover intention in the UAE hotel industry. This research employed the quantitative research approach. The questionnaires were used for data collection. The respondents were selected by using a cluster random sampling technique, which included employees in the UAE hotel industry. Data analysis using multiple regression was performed on the 200 valid questionnaires by using multiple regression analysis technique and the Sobel test. The finding revealed that there is a significant relationship between organization climate and turnover intention (_=0.735, p < 0.000). The finding also revealed that a significant relationship exists between organization climate and employee .....

Thesis Published 2024 1497 hits Available

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