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The effects of the governmental performance service performance and service quality on customer satisfaction at Abu Dhabi Police Department

Al Nuaimi, Asma Jumah Moosa Fairooz

Abstract

This study aimed to determine the effect of governmental performance, service performance and service quality on customer satisfaction with the government accelerator program along with the mediating role of perceived responsiveness. In addition, this study examined the difference in the effect of governmental performance, service performance, and service quality on customer satisfaction in terms of demographic factors. The expectancy disconfirmation theory was used to develop the theoretical framework for this study. Data were collected using a questionnaire from a sample consisting of 345 citizens of Abu Dhabi, which were selected using a simple random sampling technique. Data were analyzed using Partial Least Square-Structural Equation Modeling (PLS-SEM). The findings reveal that governmental performance (_=0.036, p..

Thesis Published 2021 544 hits Available

Evaluation of the agility, ability and effectiveness of the current cybersecurity framework for the oil and gas industry in the United Arab Emirates

Aldhanhani, Mohamed Jumah Mohamed Ali

Abstract

The objective of this study was to assess the agility, ability, and effectiveness of the current cybersecurity framework used by oil and gas companies in the UAE to safeguard their critical data and assets from cyber threats. A quantitative approach was employed, and an online survey was administered to 94 cybersecurity practitioners, who were involved in the planning, development, and deployment of cybersecurity measures in 12 oil and gas companies in the UAE and chosen via stratified random sampling. For the descriptive data analysis (RQ1, RQ2 and RQ3), the mean score of items relating to the agility of the current cybersecurity framework was 3.83 (SD = 0.94), mean score for the ability of the framework was 3.87 (SD = 0.98), and mean score for the effectiveness of the framework was 3.94 (SD = 0.91). This indicated that the cybersecurity framework used in the oil and gas industry in the UAE was highly agile, capable, and effective in protecting important assets and data from potential.....

Thesis Published 2024 990 hits Available

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