AbstractThis study aimed to investigate (a) the challenges due to lack of IT infrastructure, (b)
the challenges of security and privacy, (c) the challenges associated with IT skills, (d)
the knowledge of operating standards and protocols, and (e) the existing operational
framework. This study employed a systematic review of previous literature by
focusing on the challenges in and opportunities for a successful transition from egovernment
to m-government. A survey questionnaire was used to gather the data
relating to the study constructs from 250 respondents and the proposed framework
was validated by the Fuzzy Delphi method. The survey data were analyzed using Chisquare
test that showed the constructs of the study - IT infrastructure, security and
privacy, IT skills, knowledge of operating standards and protocols, and operational
frameworks - had significant effects on the transition from e-government to mgovernment
based on the calculated χ2 values not exceeding the threshold valu.....