The need analysis of spoken communication for Thai people who use language proficiency are various. This study's research question analyzes students' needs and challenges regarding tourism and services. Hence, data samples were collected from Thai students studying tourism and related programs. The data collection method was performed by distributing questionnaires to students on the needs and challenges of speaking. The quantitative data analysis employed descriptive statistics, while the qualitative data used thematic analysis. The importance of this study lies in the result that learners need and the challenge their speaking abilities in a working environment. Furthermore, the learning purpose must meet the needs of their future career. In conclusion, the staff must provide information related to their work. However, the various English accents and pronunciations is not practical for the students' comprehension. Keywords: need analysis, speaking abilities, tourism, service student......

50 hits