AbstractThis study was conducted to explore the impact of soft skills on the employability of
graduates and employees in technology industry companies of Malaysia. The objectives
of this study are identifying the soft critical skills required by the technology industry
sector in Malaysia based on Fuzzy Delphi Analysis, investigating the impact and
importance of soft skills on employability and define the most influencing soft skills,
and developing a new model which includes the soft skills factors that impact
employability. This study was conducted based on a few theories in three domains: soft
skills relationship with employability domain, second, soft skills and employability
assessment domain, and third, soft skills model and instrument development domain.
The leading theory that supports this study is the human capital theory. This study was
based on a multi-method research approach. The first method was the Fuzzy Delphi
method, which was utilised to identify soft critical skil.....