This study was conducted to explore the impact of soft skills on the employability of graduates and employees in technology industry companies of Malaysia. The objectives of this study are identifying the soft critical skills required by the technology industry sector in Malaysia based on Fuzzy Delphi Analysis, investigating the impact and importance of soft skills on employability and define the most influencing soft skills, and developing a new model which includes the soft skills factors that impact employability. This study was conducted based on a few theories in three domains: soft skills relationship with employability domain, second, soft skills and employability assessment domain, and third, soft skills model and instrument development domain. The leading theory that supports this study is the human capital theory. This study was based on a multi-method research approach. The first method was the Fuzzy Delphi method, which was utilised to identify soft critical skil.....

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